-
November 2023 by Waylon Primmer
This place sucks. 10 out of 10 do not recommend
-
October 2023 by Complicatedly Simple
If only you could speak to someone in the local office. There is always a callback request submitted but you never receive a callback. This is why Centric is not my main bank. Ridiculous.
-
July 2023 by Sean Richardson
Have a account with them. It’s ok but I’m definitely switching to Navy Federal Credit union. Centric cannot do anything on their end. You either have to wait a day or 2 just to get my number changed. I need my number updated for zelle and they can’t even do that. Smh. That supposed to be simple.Update!!!I called back after about a hr. It was a lady named Angela at the West Monroe location in customer service she was so “Amazing” everything that I was trying to get done for almost a month. She took care of my situation in 30 mins. I’m 2 states away for work and can’t wait a day and definitely wasn’t trying to drive back to Louisiana to get it handled. She gave me hope for Centric Federal Credit Union. She made my day even more better. Thank you again Angela!!!
-
July 2023 by Charles Johnson
Worst bank drive thru. I think a snail moves faster than these women. Seriously considering switching banks just cause of how slow they are.
-
October 2022 by Ken'Andrea Kennedy
The system went down this past Friday and I have not been able to use my card or access my money! I have bills due and receiving late fees I will be switching banks because this makes no sense at all that I can’t access my money!
-
May 2022 by William Mccord
Had two unknown charges come from my account of $28.00 from a returned check fee that I had no idea about back in March 2018. Went to the bank personally and asked about it God no help at all. I even asked to dispute it, they didn't. Recently like literally 2 days ago I have the same issue and nothing was done about it either. The absolute worst bank I have been with and to think I was going to open a Business account with them, but I'm about to switch banks because this cannot happen when their motto is literally to help you "live better", is not what I am getting at all. Was looking for a small loan to buy a new vehicle and they did not help either. I do not recommend this bank to anyone. Especially veterans, as I am, no help at all for anything.
-
March 2022 by Ashley Braggs
I have been banking with them every since 2011 an when it came time for me to get help on building credit an trying to purchase an car they couldn’t not help an didn’t try to really help an tell me what to do an I couldn’t never reach the lady at Ruston for the information I left messages an etc never tried to contact me or nothing it took for me to drive to west Monroe an they couldn’t help but they sent letter in mail saying why they couldn’t help!! Some employees are rude an some are sweet as gold but centric doesn’t help like they supposed to unless u different color
-
December 2021 by Riley Hartis
Their remote deposit system is a joke, and their employees are not trained to properly resolve issues.
-
May 2021 by Nikki Cannon
Wonderful place to bank. The employees are so polite and fast. I haven't ever had a complaint that wasn't resolved on the spot.
-
December 2019 by Ashley Turner Clampit
I highly recommend Centric to anyone Tabitha, Shelly and Jennifer always go out of their way to help. Very fast and friendly place to come to.
-
November 2019 by Will Specht
Wow what an awesome experience I have had with this bank!!! Tabitha and Shelly are two amazing people that go out of their way to help their clients. I have done 3 loans with them and every experience has be fantastic! They have a great team working there and I would recommend anyone that’s looking for a bank with great personal service, these ladies will not disappoint. Thank you so very much for helping me!
-
November 2019 by Cindy Elliott Lillo
I always receive friendly, efficient service, from checking account needs to mortgage needs. So thankful for the caring and trustworthy staff!!!
-
July 2019 by Patricia M.
I have always had great service with this bank. I have been with them for about 20 years
-
June 2019 by Emily Hall
Great customer service at the Ruston, Louisiana location!
-
February 2019 by Kel Tolentino
I just go to the ATM for deposits and withdrawals. Some of their employees are very rude.