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February 2024 by Roberto N.
This hotel should get 4 stars- it's clean, quiet even though it's next to a freeway, it's new. ... but when they installed the EV chargers, , they throttled the charge rate back to 12 amps. Normal is 50-80 amps, people. That takes 26 hours to charge a car! But by doing this they can advertise that they have EV charging. Technically, they do. But what a crappy trick. I tried both (Tesla style) NACS plugs, same result, so it's not the EVSE. It was set up that way. Shame on them.
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January 2024 by Melvin Slack
Patrina at the front desk went over and beyond to help me with my stay. I’ve stayed here numerous of times and never had a complaint. Very spacious room, great breakfast, wonderful to have her on staff and check in/check out was easy. I would highly recommend Patrina because she gets you taken care of with care respect and dignity.Rooms: Very spaciousNearby activities: Everything was close by and great to have for late night staySafety: Felt very safe each visitWalkability: Easy to park and walkFood & drinks: I didn’t use the snack room however it was very easy to have accessible if neededNoteworthy details: She is the best
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December 2023 by 2real mrssosickk
Great clean motel. Great breakfast.
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December 2023 by Raghu Baireddy
Has two EV charging points. One is a Level 1 and another Level 2. Room was clean. Biggest issue was that the toilet didnt flush in our room (Room 316). Had to use the coomon one near front desk. Breakfast was very basic.
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December 2023 by Rigoberto Sosa
Everything very
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November 2023 by Nicholas Sauls
Great service, clean room.We were given a room that hadn't been cleaned. The receptionists promptly got us a new room and was very nice and hospitable.Breakfast was...ok.
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November 2023 by Troy H.
The room with King bed only had 3 pillows. My wing went down to request more pillows. she was told by clerk she didn't have the key to laundry room. Aftern wife returned I called down and was told she had no key. I informed her the the were only at 20% capacity and to take them from another room. She then said she would have to call the GM for this. We finally got our pillows. The floor had a "Black and Mild" cigar wrapper on floor. The floor was clearly not vacuumed for a while nor dusted. I will never be back.
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November 2023 by Howing Hutto
Our first stay was awesome, clean comfortable room. Our most resent stay was less than awesome, room was not cleaned.
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November 2023 by Jamie Tairov
Room was terrible, ac not working properly, bed uncomfortable, no coffee in room, and the bar soap provided was already open. Gross.
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October 2023 by Mariah Kelly
In the middle of a cross country drive at the point of desperate need for sleep, we planned to stop in Ruston. BW website showed multiple available rooms, so we called to try and book. I called 2x with no answer, and on the 3rd time we got a short "we are completely booked". Confused, but okay. Called the toll free number and she was just as confused as us. "I'm showing plenty of rooms available" she says. So we told her exactly what just happened. So she called the hotel, who confirmed that they had plenty of rooms and that nobody had called recently. We confirmed the phone number we called and the location of the hotel - both correct.We chose not to book because we weren't certain that our reservation would be honored with how blatantly and disrespectfully we were lied to. The front desk customer service lost this booking. It was appalling. Fortunately for us, there's plenty of hotels in this stretch and we weren't forced to sleep in the car at a truck stop.
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October 2023 by Dan Kelly
We called to book a room and the woman at the front desk lied to us and said there was no availability. We confirmed rooms were available online and even called the 800 number. The person at the 800 number called the hotel and confirmed rooms were available and the front desk agent told her she had received no phone calls. We even verified the phone number to make sure it was the same hotel. I have never been lied to by a hotel when traveling and trying to book a room. My only guess is that it was a lazy front desk agent who did not want to check anybody in. Absolutely ridiculous!
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October 2023 by Mariah Newton
In the middle of a cross country drive at the point of desperate need for sleep, we planned to stop in Ruston. BW website showed multiple available rooms, so we called to try and book. I called 2x with no answer, and on the 3rd time we got a short "we are completely booked". Confused, but okay. Called the toll free number and she was just as confused as us. "I'm showing plenty of rooms available" she says. So we told her exactly what just happened. So she called the hotel, who confirmed that they had plenty of rooms and that nobody had called recently. We confirmed the phone number we called and the location of the hotel - both correct.We chose not to book because we weren't certain that our reservation would be honored with how blatantly and disrespectfully we were lied to. The front desk customer service lost this booking. It was appalling. Fortunately for us, there's plenty of hotels in this stretch and we weren't forced to sleep in the car at a truck stop.
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October 2023 by Jeff Hauck
The maintenance of the rooms could be better. Holes in ceiling covered with ac return air grills instead of patching and painting. One grill is covering the fire sprinkler. Ironically, I stayed in the same room last visit and brought this to their attention. Was never addressed.
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September 2023 by Lamar Richard
My wife and I spent 3 nights in this place. We asked for room service and they offered us the sheets to be change by us. The breakfast was so bad, they should not offer it as an amenity. The carpet needed vacuuming when we walked into the room. I see from other reviews where the manager and owner was suppose to be looking into the issues this hotel continues to have but yet, the guests continue to be disappointed in the staff and how this hotel is ran. We will never stay in any Best Western Hotels again!!!!! The price should be much cheaper for what the guest are getting. You can hear the people above you walking around.
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September 2023 by Ashley Celeste
Stayed one night here & was pleased. Great location right off I-20 with several restaurants and stores right across the way! Will be staying here again.