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September 2024 by Gillian Tillman
Petstar always takes superb care of our dogs. 10/10 recommend them to anyone looking for a rare and top tier place to take their pets.
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July 2024 by Gabriel Latham
So nice for our Cat and Dog, really professional people!
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June 2024 by Ashton Hay
Dr. Dufrene is wonderful! She addressed all of our concerns after adopting a very timid rescue. The staff is always friendly and treats our girl as if she’s their own! The clinic is clean and you can tell they really care about their 4 legged patients.
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May 2024 by alex norton
Dr.Dufrene was very helpful when I brought a cat into my family (1st time cat owner). Gave me all the tips and tricks down to how often to change his litter. When my older dog was sick she fought with us to find answers until we ran out of options. She encouraged me to utilize another vet near by with the equipment that they didn't have at the time. During the time of finding out my dog was terminal the entire clinic at petstar was very kind to me. We recently brought out new pup in and are already treating him like family. And of course cant forget our other crazy dog. She absolutely loves all the attention she gets when she pulls out her drama degree. Great staff all around and very patient with pet owners who ask a million questions.
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April 2024 by Trish Darbonne
Best vet and staff! Dr. Dufrene is a skilled surgeon in addition to always explaining all my dogs’ conditions, care, and expected outcomes. Nicole and Lalo (sp?) are knowledgeable technicians and always just a phone call away. Office practices include follow up calls when appropriate, as well as scheduling and confirmation appointment reminders. I’m very happy with the PetStar Prairieville team.
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March 2024 by Sarah Johnson
Horrible customer service and zero compassion. The workers act like it’s their first day every time I’m in there and are so unfriendly and rude. I’ve only met the doctor only ONCE and all three of my pets have been there multiple times. It’s like pulling teeth to get answers from them. the one guy that works in the front always has attitude and doesn’t seem to care about the pets or owners. I’m not sure how this place has Almost 5 stars on google but thats definitely not the experience I had. When you walk in there, no one will greet you. They won’t give you any information about your pets Unless you specifically ask. I do not recommend for many reasons. The doctor was nice, but her staff is very rude and unprofessional.
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January 2024 by Jodi Malone
Dr. Dufrene, Nicole and the rest of the staff here have been so amazing for the last two years. I was a new dog mom and had lots of questions. Dr. Dufrene told me I could message her if I needed. She helped me a few times that way, and I was very thankful. Their clinic looks and smells so clean. They are very gentle and take their time at each appointment. I’m so glad someone recommended Pet Star to us!
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November 2023 by Christie Veron
We are so thankful for you guys taking care of Thor while we were out of town! Everyone we dealt with was so friendly and helpful. We certainly know Thor was loved and well taken care of while by the staff. Thanks again for being so wonderful with him!
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October 2023 by Tracey Frith
Very sweet staff....glad I found them!
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October 2023 by Melissa Miller
Everyone there is professional and caring. My fur babies love going there.. they know exactly where to go. My Maltese walks in like owns the place. I know they are well taken care of & loved. When I pick them up they’re both smiling. Place is amazing
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August 2023 by Russell Powell
My cat has trouble trusting new people, but they were very professional.
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July 2023 by Natasha Toussaint
My dog went there for a follow up visit for his eye and left with severe diarrhea and vomiting. He now has the shakes and I have to take him to another vet to get proper medical care. I wouldn't refer anyone here. They do not know what they are doing.
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June 2023 by Dave
Refused to let me hold my dog for a ear swab. Also refused to let me swab it. Also didn't want me weighing my own dog. Then lied and acted like it's like this is everywhere which was comedical because it's usually the opposite. Most places let you hold your dog and weigh your dog. I left mid appointment and first vet I call and ask if I could hold him down and they said no problem. Edit: I asked the vet tech how exactly would you hold him, explain what you do with your hands. His response was ill "hold him right". I'm an expert in Brazilian jiu-jitsu jitsi. I tried explain that and explaining I know real techniques to be able to hold my dog. Also my dog is simply not friendly with strangers touching him. There are bad vets out there, especially in louisiana. Do not trust these places with these rules. Also your vet tech told me adult dogs don't get impetigo, a simple google search will you its not likely but it is possible. They lack basic knowledge. At another vet I let someone take my dog in the back and she doesn't walk on leash with random people. I hard her yelping in the back and she came back limping and scared. Don't go to these places
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June 2023 by Walter
Refused to let me hold my dog for a ear swab. Also refused to let me swab it. Also didn't want me weighing my own dog. Then lied and acted like it's like this is everywhere which was comedical because it's usually the opposite. Most places let you hold your dog and weigh your dog. I left mid appointment and first vet I call and ask if I could hold him down and they said no problem. Edit: I asked the vet tech how exactly would you hold him, explain what you do with your hands. His response was ill "hold him right". I'm an expert in Brazilian jiu-jitsu jitsi. I tried explain that and explaining I know real techniques to be able to hold my dog. Also my dog is simply not friendly with strangers touching him. There are bad vets out there, especially in louisiana. Do not trust these places with these rules. Also your vet tech told me adult dogs don't get impetigo, a simple google search will you its not likely but it is possible. They lack basic knowledge. At another vet I let someone take my dog in the back and she doesn't walk on leash with random people. I hard her yelping in the back and she came back limping and scared. Don't go to these places
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June 2023 by Brett
Refused to let me hold my dog for a ear swab. Also refused to let me swab it. Also didn't want me weighing my own dog. Then lied and acted like it's like this is everywhere which was comedical because it's usually the opposite. Most places let you hold your dog and weigh your dog. I left mid appointment and first vet I call and ask if I could hold him down and they said no problem. Edit: I asked the vet tech how exactly would you hold him, explain what you do with your hands. His response was ill "hold him right". I'm an expert in Brazilian jiu-jitsu jitsi. I tried explain that and explaining I know real techniques to be able to hold my dog. Also my dog is simply not friendly with strangers touching him. There are bad vets out there, especially in louisiana. Do not trust these places with these rules. Also your vet tech told me adult dogs don't get impetigo, a simple google search will you its not likely but it is possible. They lack basic knowledge. At another vet I let someone take my dog in the back and she doesn't walk on leash with random people. I hard her yelping in the back and she came back limping and scared. Don't go to these places
