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May 2023 by John F.
Average, way overpriced. I've had issues with this place from the moment I had first interaction with them. My dog, China was microchipped and vaccinated by their other clinic on Club Delux. She wandered off, was found by a dog lover, who brought her here. They did NOT SCAN HER MICROCHIP, they DID Not cross reference the rabies tag. Fortunately, the kind person took my dog to the other location, and I was contacted. This was absolutely unacceptable. They failed to give my pet safe harbor, although all tags were through them. I got a half assed apology, they blamed an new, overwhelmed receptionist. For the prices they charge, there should be a concierge at the door, before you even see a receptionist. My second experience was equally bad. I took a dog that I inherited for treatment. This was the worst experience ever. They had me leave the dog, and called me for authorizations of tests... the first being Parvovirus. I explained that I'm a country boy, that was impossible because I vaccinated my own dog, as well as she had not been around any other animals. They insisted, there went 60 bucks... negative results, of course. This entire shebang cost me 250$, with no definitive diagnosis. This is the best.... I only had 225$ Available. I was like Jesus, I'm good for 25 bucks. Apparently, I was not, they took away 1/2 the pills. I'm not impressed at all. This is all absolutely the truth, and I just went to a competitor. I won't name names, but there are not a lot of clinics in Ponchatoula. Read my review of the clinic on 22 west. I'm a country boy with a background in biology. I lived in the big city most of my life. This place is a C-/D wherever it's located. You have better options, I'd suggest you research carefully. There are better options.
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December 2022 by Suzanne Harding
Have to give it 5 stars. Everyone in the Ponchatoula Clinic are the best. Dr. Downing is very caring, thorough and just excellent. Dr. Wheat is awesome. Cannot say enough about each and everyone at both Pet Care Centers. Thank you all for the care you have given our Susie Girl.
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December 2022 by Google user
Have to give it 5 stars. Everyone in the Ponchatoula Clinic are the best. Dr. Downing is very caring, thorough and just excellent. Dr. Wheat is awesome. Cannot say enough about each and everyone at both Pet Care Centers. Thank you all for the care you have given our Susie Girl.
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February 2022 by Mark Stubbs
The people are extremely nice and care about your animal and communicate with you when you’re having a procedure Done on your pet. I young lady name Jessica was very helpful and was willing to stay a little late if I could not make it on time to pick my dog up after his surgery.
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January 2022 by Gianna Rios
Not only was Animal Care Center able to get my pup in on such short notice on a Saturday, but they were able to provide top of the line service to her to help get her feeling better. ACC was an option when my vet wasn’t, and I will be switching to them as my primary vet!
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January 2022 by Robin Lancon
We are so thankful to have established care for Ellie and Piper here! Your staff and Dr. Peters were absolutely great today on our first visit.
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October 2021 by Peggy Cole
Max boarded for longer than usual and they took such good care of him! Wouldn’t trust anyone else with my 16 year old baby! They are the best!
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October 2021 by Marie Taix Kaklis
Friendly and caring staff.
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September 2021 by Paul Kluka
Great service. Good employees
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July 2021 by Elithea H.
DO NOT TAKE YOUR ANIMALS HERE! I'd give zero stars if I could!! This business only cares about making money! Extensive painful and extremely repetitive testing! Testing is great when needed, but not to the extent that my poor dog had to endure. (Also, they charge you twice as much as other clinics) I found this out after doing research, speaking with others Vets, and other pet owners with the same conditions as my pet. Not to mention the extra pain and undue stress it puts your animal through. Next, they only immediately approve medicine & other medical needs for your pet through their online pharmacy or at their actual locations. If you want to order from any other online pharmacy, you must drive to their offices, pick up a written script, drive hone, mail the script to your online pharmacy, wait for them to receive it, then approve your order, then wait in it to be shipped. However, If you agree to order from THEIR online pharmacy (that appears to not ship from their actual offices either!!), your request is immediately approved. When questioned, their reason is they don't want to be held responsible or liable if the pharmacy fills the script wrong. When confronted with the foolishness of that reasoning (I.e- If that was the case and you could be liable for this, NO DR WOULD EVER SEND A SCRIPT TO A PHARMACY! He would fill meds only in his or her own office! It's utterly ridiculous!!), then the reply is "Well, I'm sorry that's our policy". This is a horrible way to do business! It shows a desire for profit, over the Convenience, concern, and needs of your clients. Even in the face of a client with health issues, they do not bend! Not to mention Most online pharmacies carry things much cheaper and offer many discounts to customers. Which is more cost effective when you have an ill pet who eats only prescription food, on top of daily meds. I care about my pet, and I want a Vet that also cares about my pet and her owner. Not just a profit margin. I hope you do too. If so, find another Vet! I'd recommend The Animal Health Clinic 4803 Perkins Rd, Baton Rouge, LA 70808. Or Hickory Small Animal Clinic 40008 Hickory Ln, Ponchatoula, LA 70454.
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June 2020 by Deedee Daddario Phares
When I brought Lilly in everyone was very nice and took her in right away. I also wanted her to have a bath and cut. Crystal is amazing I didn’t have an appointment crystal said not a problem and after seeing the dr . Crystal did her wonderful work on my Lilly. Thank you Animal care center .
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June 2020 by Denise McMillan
Very caring about your pet. Great veterinarians and staff. Clean facility. Reasonable prices.
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June 2020 by Jamie Leigh Ashford-Bass
The only place I will bring my fur babies. They did emergency surgery on 2 of my cats and saved their lives. The staff and doctors are the best. I recommend them to everyone I know that has pets.
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March 2020 by Rebecca T.
I can't say enough to express how caring and devoted this group is to caring for our pets. My parents used them for all our pets 40 years ago and I rediscovered them last year when our dog was bitten by a snake. Last week I brought my beloved cat Fred in after being shot. They saved him. Dr Tanor repaired his spleen, liver, and other internal problems. Dr. Tanor called several times a day updating me with his progress or situations that needed attention. THANK YOU DR. TANOR AND ALL THE STAFF FOR YOUR DEVOTION!!
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March 2020 by TaRay S.
SO COMPASSIONATE AND PROFESSIONAL!All of their employees are so kind. I always feel like my pets get the care that they deserve. My dogs have alot of energy and can sometimes be hard to handle but the doctors and staff are always extremely patient. Remi and Letti actually enjoy visiting the vet. The veterinarians are very knowledgeable and always make sure I understand the what options that are available for my pet's. I also board my babies frequently. It gives me peace of mind knowing they are monitored by a veterinarian. I highly recommend Animal Care Center & Pet Care Center.
