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September 2024 by Jilly Bean
Michelle was very friendly, courteous, and professionally helpful on my visit to your store. I am buying a house and need several pieces of furniture to make my house a home!
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September 2024 by Teresa Kropog
Very Pleased. Great customer service from Mrs Brenda Suggs. She was very friendly and answered questions as well as our concerns. We have purchased from Ashley Furniture in the past and have always been happy with their service!
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September 2024 by Jacqueline Dent
Very relaxed environment and friendly sales rep.
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August 2024 by Danielle Hughes
Kevin was very helpful and made the process hassle free!
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August 2024 by Jostradamus
They are great at sales because they have to be, but Horrible at service. Rolling dice doing business here. Notice all good reviews are for sales alone. Read the one stars to see how they really treat customers.
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July 2024 by Kelly M
Emily was so helpful, knowledgeable and friendly! Great experience!
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July 2024 by TouchOfEvil04
Quick service and fair pricing.
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July 2024 by Michael Zengel
Bought a recliner. Was given the wrong one. Customer service department told me they would not pickup the wrong recliner and bring me the correct one. Said if I didn’t email them a picture of the incorrect recliner they wouldn’t accept the exchange. Brought the incorrect recliner back today. They tried to give me the wrong one again.
Rotten customer service.
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July 2024 by Danielle Bourg
If you visit this store, do not work with Emily E. She was very friendly and helpful when we first arrived and we told her that we were looking at purchasing a new sofa. After browsing and discussing prices, we decided that we didn’t want to buy a new sofa, but instead wanted to buy an ottoman. When we informed her of this decision whole demeanor towards us changed. The person we met at the beginning of our visit was gone. She became rude and irritated with us because we didn’t purchase what she wanted us to. I can assume that she was upset and became rude because she thought she was going to make a good commission off us and then realized that her commission would be smaller because we were purchasing less. This is completely uncalled for and unprofessional. We ended up purchasing online instead so that we didn’t have to deal with her snide remarks and rudeness towards us.
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July 2024 by Donna Doussa
I wouldn’t even give them 1 star if I had the option. I will never recommend them to anyone. I made a very large purchase in store. When my bed got delivered the delivery team left a mess in my bedroom as well as a razor blade on my nightstand, next to the pictures that they knocked over. They refused to take the old bed because the salesman conveniently forgot to add it to the ticket. I have called customer service, messaged them, called the store, shown up to the store and nothing but crickets. I have a king size bed in my garage blocking my walkway making it difficult to move around it. I highly regret my decision to do business with them.
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July 2024 by Donna Belew
Very pleased Mr Kevin was very friendly and helpful
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July 2024 by Ashley Leger
My card was charged twice. After speaking with the manager, he gave me his cell phone number in an attempt to ensure me that the second charge would be taken care of. The second charge never dropped off and he never answered his phone. Phone line to the store sends you through automated messages versus a person. Ended up having to dispute through my credit card company with no resolution offered by Ashley.
Then all delivery dates I requested and agreed to were changed by the company to times I was not available. Since this too was only chat bots and not human beings, the next available delivery date will leave me sitting on my living room floor for a week since the sofa's delivery date is now pushed back nine days.
Never again.
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July 2024 by Debra Vallaroutto
We bought a rocker/chair and a sofa. The delivery date kept changing and we had already given our neighbor our old sofa.
After signing for the delivery, we changed our minds about the rocker/chair and Ashley Furniture would not take it back. It was only in our house one hour! I told them that they just lost a good customer. When I received my credit card bill there was an additional charge of over $600.00, I had to call guest services and they did not know what the charge was for. I was on the phone for over an hour. I will never buy from them again.
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July 2024 by Bobby Gatz
Great place if you like high pressure salespeople swarming you. They even have a marker board in the back listing the salespeople’s dollar totals for the month. ABC = always be closing. Gross.
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June 2024 by Martha Dardenne
Michelle is outstanding
Excellent knowledge of products and options----not pushy at all
She is a great assett to your store
