Goodwill is a second-hand store that is fairly well organized, clean, and ranks as one of the best locations in town. Customers find it is usually in good order and easy to find items, with no clothing damaged in a way that would make them unwearable. The store stays open until 6pm, which is convenient, and offers dressing rooms. Employees are usually helpful and show good customer service skills, with some being exceptionally polite and making interactions pleasant. The store honors a punch card system for discounts and utilizes a color of the week discount. However, there are significant criticisms. Many customers express anger over high prices, feeling that items are jacked up so high even low-income people cannot afford them, with some prices being the same-as-new or higher than new. This is a general issue with Goodwill, as the items are donated and the pricing leaves much to be desired. Some feel they are giving money to a corporation that profits off people in need. A specific complaint is about broken glass items wrapped in tape on the shelves, which customers believe should not be for sale. Additionally, the manager could be more friendly and approachable. On a positive note, the store offers the option to exchange items within 10 days, which provides comfort and increases customer confidence in purchases.
