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November 2023 by Carl Guillory
Willie did an awesome job! Was very thorough explaining the financin, doing the final walk thru when we received vehicle and introducing us to the service dept which we plan on taking advantage of. Price was very competitive and give them a 10 out of 10.
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October 2023 by Barbara Yulia
I was worried at first that my visa status would make it difficult for me to purchase a vehicle but the staff made the process easy for me. They were all friendly and I felt comfortable. Mr Jamaal was great, I didn’t feel like I was pushed to purchase from them. I’m very happy with my car. Highly recommended.
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October 2023 by Philemon Jones
The sales team and Finance staff at Giles Auto in Opelousas LA offers a top notch experience. Outstanding , informative, friendly without the pushy attitudes of the average sales team.I was totally satisfied with the service they presented and you will also!!!!!
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October 2023 by Chris Sanchez
Had a smooth experience, found a great car, and got a good term on it. There are a lot of good options here. Tommy helped me through the process and made sure I left the lot in a good mood and with the right set of wheels for me.
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October 2023 by Shane Garrard
My 2017 Nissan Pathfinder has a bad transmission which apparently is a known issue. I brought the vehicle in to possibly have the transmission reprogrammed. I was called later that day and told I need an entirely new transmission and was quoted $7792.00. I asked to speak to the mechanic and was denied, the young lady who does not need to be working in the service department and does not really know what a transmission does relayed my questions to the mechanic anf then attempted to relay the answers. The code indicates a bad solenoid on the transmission. No other attempt was made to repair the transmission. I said I would come pick it up she said there would be a 89.00 diagnostic fee. When I came to collect my vehicle the total was over 100 and then they could not find my vehicle. I called back later and asked what the trade in value would be as-is since a Nissan dealership can get a transmission at cost. They offered me 2000 dollars (insulting) and said we have a Ford Explorer on the lot come check it out (he had no "read of the room"). I was never informed of the issues or the class action law suit on this model. At this time I will never purchase another Nissan product ever again, nor will I deal with any Giles dealership ever again.
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September 2023 by Nicole Thibodeaux
Mallie exceeded our expectations and made the process so easy. She was so patient with us. Love my new Rogue ?
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September 2023 by Ricky James
Looked all over Lafayette at cars. My wife and I finally checked out Giles Nissan in Opelousas and they had the new Armada in the color we wanted. We contacted TOMMY BAILEY one of the salespersons. From then on it was a breeze. Tommy was great and relaxed to deal with . Also WILLIE LAZARE handled all the paperwork and was great to deal with. Both Tommy and Willie stayed late to facilitate the sale. I would highly recommend both guys if you are looking for a new Nissan. Hope Bob Giles is reading this because he has two great guys working for him. I have no interest in the car business just a satisfied customer.
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September 2023 by Cheney Hotard
Bad experience here. They were terribly dishonest and kept moving the money around to attempt to hide that they weren't even making any adjustments to the trade-in value. They just kept going up in total price and making it seem like they were meeting in the middle, which they weren't. On top of that dishonesty they tried to sell me vin etching, a rust proof coating plan and some "consumer services fee" of $599 without even discussing it. They couldn't even explain what the consumer services fee was for. The sales associate even tried to lie to us that Toyota only gives out one fab key per vehicle which is an outright farce. My trade-in was immaculate but they just wanted to pull the wool over someone's eyes and not give a fair offer. When I counter offered based on KBB they just moved the money around to cover up where we were in the negotiation. All told it was some $4100 over the advertised price because they tried to slip in hidden fees to recover more money on their used vehicle. It was an uncomfortable experience and completely disrespectful in all regards. You can sell cars and make everyone happy but you'd rather be unscrupulous. It makes zero sense why you just wouldn't sell the car at a decent asking price, give a fair trade-in value and be up-front about everything involved. They were incapable of being straight forward though, which is just ignorant and a shame. Jason Ross is slimy & untrustworthy. Just avoid this place at all costs.
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August 2023 by Erik Lee
Maint techs sitting around talking instead of staying busy with my vehicle. Super expensive to remove a nail from tire. Oil change should have been good for 10k miles not 5k miles. Not happy at all.
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August 2023 by layton adams
They were very polite and didn’t try to sale us anything we didn’t want like most dealerships. They did the best they could to have us in and out as quickly as possible. Most places you spend all day at trying to get through the buying process. I will be using them again and my family will also use them.
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June 2023 by Dominic Vallier
Tommy Bailey my salesman was very friendly and made me feel very comfortable. This was the best car buying experience I’ve ever had. He went over and beyond to make sure I drove off the lot with a smile! I enjoyed the service received from all the staff members at Giles Nissan in Opelousas. On a scale from 1-10 I rate them a 20! I will definitely be referring family and friends!
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June 2023 by TORRIE CHARLES
This was by far my best car buying experience ever!! Everything was done quickly and professionally . The entire staff was polite and welcoming. My salesman had a very positive "We can and we will" attitude. Tommy Bailey called me within minutes of me filling out an application. His words were "come and get your car". That alone motivated me to make the purchase. Tommy was very knowledgeable and able to answer any questions I had. By the time I left Giles I felt like I had met a new group of friends. I definitely recommend anyone who is in need of a vehicle to head to Giles.
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June 2023 by Markeeta Jackson
Aubrey Warren was my salesperson and he was phenomenal! I gave this man so much trouble to the point I think he kinda gave up on me ?. Imagine paying your car off and 2 months later the transmission starts acting up! He understood my frustration and stayed professional at all times! This man never showed any frustration nor did his tone of voice change! They were still able to give me a few thousands for my car as a trade in and put me in a brand new 2023 Nissan Sentra 0 miles on it! Thanks for your patience with me! I would definitely recommend Aubrey as well as Giles Nissan to anyone considering a new vehicle ?
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May 2023 by Ajahra Edwards
I’m a first time buyer and if I had to buy all over again, I definitely would at Giles with Willie Lazare! He definitely helped me all the way through my process and is still there helping me with whatever needs I have a month after purchasing my car! To anyone who’s looking to purchase a car and have a smooth transaction and help with picking the right car for you, Willie is the perfect guy!
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May 2023 by Melania Callier
I went to Giles Nissan of Opelousas and spoke with Tommy Bailey. He is very professional, sincere and the most helpful person I have ever met. He asked what I wanted in a car and promised that’s what I would get. He went beyond what I expected. I got exactly what I wanted thanks to Tommy Bailey. If I ever need another car I will go to Tommy. I recommend all my family and friends to go see Tommy.