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“First bank to actually give me a chance with a credit card and personal loan. They are also so helpful when I go and very polite. I recommend them over any bank or credit union. I mainly deal with the Gramercy location and I'm always helped by Ms Liz there she is awesome, but I've dealt with Laplace location for my credit card and personal loan and I believe it was Kathy that helped me with that process and she was a sweetheart and a pleasure to do those transactions with. I've dealt with another person when I needed an auto loan can't remember his name but he was was very know on what I needed to do. Like I said wonderful people there. I go to them before thinking about getting a loan anywhere else. They will be the ones I go to when me and my boyfriend buy our first house together next year.”
“So i made an account at capital one maybe half a year ago. Melissa who took me through everything made it quick and simple to set up my account. She was very welcoming professional. My whole capital one experience was awesome until one day i over-drafted my account from unexpected online charges. Oh Boy was I enraged! I left work and made a deposit to get my account back in good standing. The next day i checked it again and I WAS AGAIN IN THE NEGATIVE! I came back in and behold I ran into Melissa again! She guided me through how the situation and took care of my overdraft charges and gave me some tips on how to keep my account in good standing. This same situation happen before at a different bank and they made the situation more difficult. I am going to be a capital one customer for life because of this. Melissa YOU ARE AWESOME AND YOU MADE MY DAY AND i hope corporate sees this!”
“Friendly and professional staff and customer service at this location. I frequently use/visit the Destrehan location that is nearest my work more often, but this one is just as great & even closer to my house!”
“Everytime I am in need of customer service in the Laplace branch, there is always one person actively working or able to assist with account services. Anika deserves praise, a raise, and a promotion. In the last few months, I have needed to open a business account and a new checking account and was informed both times that she was the only represenative who could help me! Either she deserves a new title or the other staff need to do their jobs!”
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“I am definitely enjoying banking at Capital One Bank. I only came through the ATM here but it was clean outside and the ATM was working and it was fast and easy.”