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August 2024 by Scott Forrest
First off, I have bought several things from West Elm over the years(couches, chairs, recliners, etc). I recently bought a $200 LED reading lamp from them. It quit working after 8 months. It should have lasted for years. I actually really liked it. They refused to exchange it claiming it was past the period for returns. I wasn't returning it because I didn't like it or I had broken it. I was returning it for an exchange because it was defective. I'll never buy anything else from them. They do not back up there products.
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August 2024 by Mo Roberts
I have to counter a recent review here, because my experience was the EXACT opposite of a recent review. My girlfriend and I went in to look at couches, I walked to the counter to either say hello or ask a question and we were greeted and then left alone for a while to walk and sit.
After a few minutes Anna, the manager came over to us to ask if we had questions, which I did..... hardness of foam, deliver time, typical stuff. The manager then proceeded to spend over 45 minites with us, pulling fabric, talking about furniture construction, price and delivery times, without ANY peep from us of we were going to purchase or not. Gave us fabric samples to take home and all was done with laughs and a smile..
SO I don't know what happened with this lady from Baton Rouge, but my experience with this store is about as good as customer service can get... seriously...
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August 2024 by Amy arceneaux
Horrible customer service! My husband and I drove from Baton Rouge to see a particular recliner we were looking at online. We were planning on purchasing two of the Harris power recliners for our home. We walked in with one of our couch cushions so we could compare fabrics. When we walked in there were 2 women behind the counter chatting, and a male employee putting out inventory. The ladies were talking and pretty much ignored us. Mind you, there was no one else in the store but us. Nobody said,” Welcome in, or hello.”
We walked around the store for a few minutes with our large couch cushion looking for the chair. When we couldn’t find it l, I walked up to the counter and asked about the particular recliner we were looking for and where it was in the store. One of the women pointed towards the back of the store and then turned to the other woman and kept chatting. So, my husband and I proceeded to find the chairs by ourselves and sit in them. We wanted to ask about fabric choices so I walked back to the counter (since no one walked back or asked if we needed any help) and asked if someone could come help us please. The woman (Annan is the name she gave me) acted like we put her out and we were bothering her. She even asked the other employee where another woman was who normally helps with this. (Can’t remember her name) Annan acted annoyed by the idea of helping us and pulling out fabric for us to look at. We were incredibly uncomfortable, so much so that my husband whispered to me, “We will never be back here, and I will never buy anything from this store or company.” The sad part about it all is that if you read the reviews on here, people have complained about customer service at the West Elm store on Magazine Street for the past 7 years, and it is still the same. AND, the woman who helped us told us she was one of the managers. Very disappointing shopping experience! We will find our two recliners at another store.
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August 2024 by brooke b
Spent close to 7K on the Porto outdoor furniture that is full of mold and just about 1 year and half later. We cover furniture while not in use and took very good care of it. Customer service advise because it was over a year they couldn’t help me. I will never ever use this company again. What a rip off!
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July 2024 by linda de las cuevas
We have purchased multiple times from West Elm. Delivery and set up is outstanding. Customer service is excellent. Quality of furniture is superior to other stores. I highly recommend West Elm for your home furnishing needs.
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May 2024 by jeremy le
So I previously spent 7k at the store last year, bought some sheets, a leather couch, a swivel chair. I walked in yesterday and some dude at the counter picked up a phone call as I was walking to him to ask him questions and spent 5 min on the phone while I waited. Not how you’re supposed to treat in store customer, but I tried to ask him if he could pull up my account to get new sheets to be replaced. He said west elm doesn’t do that, they don’t have a record of recent purchases and pointed it the bed sheets area and he said you could go see if any of those in the back match and look familiar. I then said okay, another q. I got stains in the leather couch I got from here, any idea how to get it out? He said west elm recommended stuff for leather stains and that I could google it. Just bad service on all fronts, won’t be spending any more money here
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December 2023 by LaTasha Davis
Love the store ?
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November 2023 by Marlin C Landry
Great store with aesthetically pleasing furnishings and decor.
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September 2023 by Nicholas Redding
Extremely friendly staff! Found just what we were looking for!
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August 2023 by Kim Vachon
0 STARS!!! BUYER BEWARE!!! West Elm has 1 out of 5 stars on BBB. Just google it and see for yourself. Unfortunately I was not aware of this until after placing an order. Do not make the same mistake.DO NOT make any large furniture orders that require delivery. I placed an order for a sectional in store with one of the associates for over $3k in May 2023. The company called me in July 2023 the afternoon prior to the delivery appointment to let me know the sectional was damaged and would therefore not be delivered. An order for a replacement sectional was placed without my consent. I tried calling customer service but was hung up on multiple times. I tried calling the store (since I had placed the order in store) to see if the associate could assist me. The associate who I placed the order through was not at work. The associate who I spoke to was extremely rude and said she could only relay a message for customer service to call me (which of course did not happen). The next day (the date of the original delivery appointment) the company showed up to deliver the sectional which was indeed damaged. They then tried to deliver half the sectional in August 2023. The delivery driver even said "I thought it was weird that it was half a couch". Ok sir, then why did you not question it at the warehouse before driving miles and miles to my house and wasting even more of my time? I then called customer service to request a refund/order cancellation. While on the phone with customer service I received a call from West Elm. I could not answer since I was already on the phone with customer service. The VM stated that an WE employee cancelled the order for half the sectional for some unknown reason which is why they tried delivering half a sectional today. After continuing to argue with customer service for almost an hour (they tried to tell me the sectional was currently on sale so they could not issue me a refund for the full amount I paid, then told me they would send a refund check for part of the amount and refund another amount to my card yet the total refund was still less than what I paid), I had my husband call the number from the VM back on his phone. They promised to deliver a whole sectional next week. I hung up on customer service since they had me on a long hold again without even letting me know I would be placed on hold. I hope that the delivery goes well next week so I can finally be rid of this headache and never have to deal with this company again.
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August 2023 by Lauren Michelle
Aileen in delivery and scheduling was incredibly helpful and efficient when I was in contact with her regarding the delivery of a bed frame and dresser. I recommend ordering from West Elm, as the customer service is amazing.
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August 2023 by Kim V.
0 STARS!!! BUYER BEWARE!!! West Elm has 1 out of 5 stars on BBB. Just google it and see for yourself. Unfortunately I was not aware of this until after placing an order. Do not make the same mistake.DO NOT make any large furniture orders that require delivery. I placed an order for a sectional in store with one of the associates for over $3k in May 2023. The company called me in July 2023 the afternoon prior to the delivery appointment to let me know the sectional was damaged and would therefore not be delivered. An order for a replacement sectional was placed without my consent. I tried calling customer service but was hung up on multiple times. I tried calling the store (since I had placed the order in store) to see if the associate could assist me. The associate who I placed the order through was not at work. The associate who I spoke to was extremely rude and said she could only relay a message for customer service to call me (which of course did not happen). The next day (the date of the original delivery appointment) the company showed up to deliver the sectional which was indeed damaged. They then tried to deliver half the sectional in August 2023. The delivery driver even said "I thought it was weird that it was half a couch". Ok sir, then why did you not question it at the warehouse before driving miles and miles to my house and wasting even more of my time? I then called customer service to request a refund/order cancellation. While on the phone with customer service I received a call from West Elm. I could not answer since I was already on the phone with customer service. The VM stated that an WE employee cancelled the order for half the sectional for some unknown reason which is why they tried delivering half a sectional today. After continuing to argue with customer service for almost an hour (they tried to tell me the sectional was currently on sale so they could not issue me a refund for the full amount I paid, then told me they would send a refund check for part of the amount and refund another amount to my card yet the total refund was still less than what I paid), I had my husband call the number from the VM back on his phone. They promised to deliver a whole sectional next week. I hung up on customer service since they had me on a long hold again without even letting me know I would be placed on hold. I hope that the delivery goes well next week so I can finally be rid of this headache and never have to deal with this company again.
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April 2023 by Cynthia Kolb
First time I was in store..Nice space and salespeople let you know they are , if you need them. They do not follow you around. A bit pricey , but sales are good.
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February 2023 by Blair McDonald
The sales associate that helped us today is Chelsey. She is extremely courteous and very informative. She was knowledgeable and professional. Her customer service was the deciding factor in our purchase.
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January 2023 by Keith Santiago
I Purchased a brand new table and was unaware that table had been previously repaired. As I was playing with my dog,I so happened to lay on the floor and look up. While looking up,I discovered that the table has multiple areas that previously split and had been repaired prior to us buying it. This is supposed to be quality furniture but unfortunately, it is cheaply made. SO PLEASE LAY ON THE FLOOR AND LOOK UNDER THE TABLE BEFORE YOU LET THE DELIVERY MAN LEAVES BECAUSE THEY ARE REFUSING TO REPLACE MY TABLE TOP NOW.
