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October 2024 by Melvin Brown
My experience with space box storage was very pleasant convenient in well-managed
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October 2024 by Elaine Hicks
This is the second time I’ve rented a unit at the SpaceBox. Again: excellent, well-maintained space with easy access from the garage and elevator. There is always a dolly and a switch to keep the door open while loading. Registering was easy. Thank U.
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October 2024 by Memory Shores
Disgusting. They have a rat infestation. It’s unsanitary and unsafe. They don’t care. I complained last summer, so they were well aware. This summer I complained after 2 months of being away and seeing 1000s of droppings and urine covering everything in my unit as well as gnawed plastic bags and boxes and damage to wicker furniture and clothing that were used for nesting. Tyler, the manager told me they didn’t realize their pest control person wasn’t doing their job for months. What? Am I supposed to be sympathetic? They took no personal responsibility or accountability in maintaining the facility and providing safe, secure storage. I asked Tyler if they could give me a courtesy of one months rent as I’ve been storing there for a while. Moving is a pain and I assumed the issue would be resolved and would compensate me for at least cleaning my space nevermind the damage done to my belongings. They refused any help or compensation. I was told to file a claim with my rental insurance, which doesn’t cover rodent damage and infestation. I spent hundreds of dollars on new containers, disinfectant, cleaning supplies, PPE to protect myself from airborne viruses, a new storage unit at another facility, time off of work to move a 10x15 by myself on short notice and a Uhaul/gas. Their complimentary truck is not offered if you move out… go figure. I spent 14 hours disinfecting for transport and I had to trash a large number of items. I moved out of my unit before the 1st, but I had to leave the garbage bags full of biohazardous material as well as 1000s of droppings in my unit as there is no accessible dumpster on site and I wasn’t putting that in my vehicle. Two other tenants on my hall moved out and also left hazardous waste and hundreds of droppings in the hall which for several days was never cleaned up. I had to sidestep a disgusting minefield or feces to even get things down the hall. I received an email saying I would be charged a full months rent and a $150 cleaning fee if I didn’t come dispose of the garbage bags, which were neatly left in the unit for them to dispose of since they created the problem! The least they could do especially with all of the loss I experienced in cleaning out my unit was to dispose of the rat feces damaged items themselves. I told them to provide PPE. Instead I get a notice back w a bill for $300+, no other word, never any apology. This place is filthy! And the management is garbage. The homeless encampment across the street also rents units and they regularly come inside to do hygiene in the bathroom and no one cleans it up. No offense but rats are sometimes brought in with peoples belongings. There was a viral outbreak in that same community that had to be quarantined and closed off years ago. It smells awful everywhere in the facility. It’s never thoroughly cleaned. The management doesn’t care. There was one person there named William who seemed to care a little bit, but I think he’s gone. All this place cares about is your money and the bottom line. Ultimately they don’t care about you or your precious belongings. Insurance is required but it doesn’t even cover the damage from pests which is a give in for a storage facility to preventing and managing. Avoid this place like the plague literally!!!! If you find a deal online, it’s not worth it because your items will become damaged and no one will compensate or help you but will instead charge you to clean up their mess. I’m filing a civil suit and have also talked to the health department.
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October 2024 by Jamie Greene
Facility Is nice, Im a new customer and so far Ive had no problems. I do think they should be a easier way to get in to the building /elevator besides entering the code but it’s not an issue. The only potential concern I have is seeing a dead rat outside the facility by the door when I first visited which was stated in a previous review. Hopefully the issue has been resolved and what I seen was the aftermath.
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October 2024 by Brittany Ward
I don’t like Spacebox they said they was 24 hours and they not I was lock out of the Storage twice My stuff was water damage. Nobody told me anything about it. I had to walk in and find out.
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October 2024 by Lyric Song
It’s a storage facility I have been using my whole college career in Nola. The prices are always decent if not low! Rates barely change so don’t worry. The staff look tired but truly understanding and nice. If you need to negotiate they have good staff look. Definitely get climate control even if you think you don’t need it. Just cover your belongings to reduce the usual storage unit smell! Other than that 10/10 recommend. The second smallest unit can hold a queen bed, 7 large black and yellow bins from Home Depot, a mini fridge, and you’ll still have room left over.
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September 2024 by HAJA Kamara
The property is very clean and very well maintained the assistant manager I believe his name is Tajay is very professional very knowledgeable and very helpful I locked myself out my unit and without any problems he was able to help me and the day I signed up he gave me the best options for my money definitely a great place to store your belongings in NO
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September 2024 by Mia Anderson
Hasn’t had a problem staff is pleasant and very attentive some of the items that were stored
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August 2024 by Jack Bethany
Professional staff. Flat carts are available, and facilities were quite secure. I did get the one month free as bargained for. Small moving truck available (I didn’t use it.) Charged $20 to cut my lock for my move out since I forgot to bring my key.
Warning: rats damaged some of our stuff, especially leather and books. Staff seemed unfazed by this fact; but, provided link to make a claim on the protection plan that I purchased from them. Haven’t made claim yet. Recommend using mouse/rat proof storage media-not cardboard or plastic trash bags. Have not encountered this issue at numerous other storage facilities
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August 2024 by Trynitha Fulton
The facility is clean and practical for my needs; however, the rates are continuously increasing seems like every other month or so.
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August 2024 by Ivy Leatherman
It was easy to sign up and pay online. The space was safe, clean and easily accessible. I will be using them next summer to store my daughter's dorm contents.
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August 2024 by Ariel Shorter
It was mice droppings all in my unit and some of my stuff I had to get rid of. 0/10 would not be returning
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August 2024 by Asyana Howard
All admin were super helpful. Really great people to work with will be coming back for future need of storage.
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August 2024 by Sophie Reagan
I'm writing this review as a warning to others: beware of the rat infestation at Spacebox. I've had two separate storage units with this company, and both times my belongings were damaged due to rodent activity. The facilities may look clean and well-maintained, but the reality is that rats are a serious problem here.
When I moved my items out of storage, I was horrified to find rat droppings everywhere. My clothes and furniture were contaminated, and even after taking precautions, I still ended up with a rat in my new apartment. It's been a week since I moved in, and I'm left wondering what kind of damage it may have done in that time.
The worst part is that I was caught off guard because the facility itself appears clean and well-managed. The staff is friendly, and the amenities are decent. But the rat problem is a deal-breaker. I'm sharing my experience so that others can avoid the same nightmare. Don't risk your belongings and your peace of mind - choose a different storage facility.
As evidence, I've attached a photo of a rat I spotted in one of the hallways. It's not something I want anyone else to have to deal with.
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August 2024 by Letitia Smith
Don’t walk RUN away from this poorly managed storage facility. The manager on duty has horrible customer service and it is RAT INFESTED. My daughter has had 3 incidents of rodents getting into her unit and upon further inspection there are rat droppings throughout the facility
