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May 2024 by Becca Mix
Do not use them for residential garage doors and openers. They installed a new opener 3.5 years ago and its been problem after problem. The most recent was last week - remotes and keypad stopped working. I googled and did all the things and finally called for. Technician to come out. They came the next day which I thought was great until it was clear they only worked on business doors - they were nice but had zero clue. They googled, called friends and spent an hour to tell me I needed a new motor board…2nd one in under 2 years. They charged me $351 for the service call in which they googled. It was free for me to do the same.
They still haven’t called with the quote but the last time this happened it took me calling daily for them to actually order it and install it. Over a month later so thus time I found a new company to install a new opener…which all happened in 24 hours!
On too of being horrible their customer service is beyond awful. Stay away!
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November 2023 by Rob Cyphert
I purchased a door from them and needed help programming remotes and they told me to call tech support.Extremely rude and we don’t care kind of company. Do not use
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July 2023 by Michelle G.
In 2019, the spring broke on one of my garage doors. They came out to replace it. Replaced it but the wires kept popping when the door was put up. Came back another day, tried again. Told me I needed my door replaced because it wasn't level. I declined.In 2023 my 2nd garage door spring broke. I called someone else to fix it. They fixed both. Said Overhead door didn't put the same spring as the 2nd door, tension was wrong and had apparently replaced 1 of the drums and it didn't match the old one so all that contributed to the door not working.
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June 2023 by lexman1977
I am a customer who purchased two RYTEC GD from them very expensive might I add you and they can Not sell a battery to me? for these GD's.Absolutely Trash Can Here at 5913 Blessey St, New Orleans, LA 70123HAVE A BLESSED DAY!
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April 2023 by Karen R.
These folks had me wait 6 months for my garage door. I suffered through the long period. Then one of the panels were bent it literally took 8 months to get a panel. I was contacted twice scheduling an appointment and no one showed either time. I had to threaten to sue for my $600 deposit in order to get service. These folks are horrible.
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January 2023 by Brandon Todd
Worst customer service imaginable. Called multiple times to get prices only for them to never return calls or emails. Called another local company and they got to me the same day and had everything in stock I needed to have my door fixed. I will never recommend overhead door to anyone. I guess when you are a corporate company not every customer is important.
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January 2023 by Concerned
Worst customer service imaginable. Called multiple times to get prices only for them to never return calls or emails. Called another local company and they got to me the same day and had everything in stock I needed to have my door fixed. I will never recommend overhead door to anyone. I guess when you are a corporate company not every customer is important.
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January 2023 by Ghostfan New Orleans
Worst customer service imaginable. Called multiple times to get prices only for them to never return calls or emails. Called another local company and they got to me the same day and had everything in stock I needed to have my door fixed. I will never recommend overhead door to anyone. I guess when you are a corporate company not every customer is important.
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May 2022 by Branden StPierre
Terrible customer service. This company will not come out to my area to service my garage door. They are “only working on commercial services not residential “ . I am an existing customer and can’t get a replacement door installed.
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October 2021 by Christopher Harris
IF I CAN GIVE THEM 0 ZERO STARS I WOULD. I CONTACTED THIS COMPANY ON TWO OCCASIONS AND LEFT MY INFORMATION TWICE AND STILL NO CALL RETURNED. IF THEY ARE BUSY THEY SHOULD ARTICULATE IT TO INQUIRING CUSTOMERS INSTEAD OF IGNORING YOU. I PROMISE TO GO OUT MY WAY TO NOT RECOMMEND THIS UNPROFESSIONAL COMPANY.
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May 2021 by Eve Scopelitis
Responsible and professional!Cannot say enough good things about Kevin.Came promptly as promised, assessed the situation, gave us our options and completed the job successfully and beyond our expectations.Extremely pleased and grateful!
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August 2020 by Kenneth Moyer
Very professional, very helpful
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September 2018 by Angela Chalk
The sales person was very helpful. Ample parking. Glad to see the business is located in business corridor.
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September 2016 by Tara Leffler
I actually didn't want to give any stars. This company deserves -10 stars.. they have the worst Customer Service imaginable. They say they will get back to you in a "timely " manner...well it's been five days two calls and two emails later. I called another company and they came within an hour, on a Saturday no less. This new company very professional, friendly, fixed my garage door and I didn't have to take out a second mortgage to pay my bill. I will never contact Overhead Doors again. I guess when your as big as they are, repairs no matter the size just don't matter.
