-
August 2024 by Mark Sassone
Definitely the best and easiest service department i have dealt with.
-
August 2024 by Amy McDonald
Dishonest and total waste of time I can never get back
-
August 2024 by John McDonald
Sold vehicle out from under me while I was driving to dealership knowing I was on the way, and yes I had a first option purchase agreement. Salesman was excellent, sales manager was the problem. Simply cannot be trusted.
-
August 2024 by Otávio Almeida
Do not visit this auto dealer if you NEED a car.
I just bought a vehicle there, they announced it for a price on the internet, it was below MSRP so my wife drove me from Baton Rouge To New Orleans to go buy it. I called before, checked it was available, I was pre-approved so I went there to simply pick it up. During closing they FORCED me to buy “add-ons”, ( optionals like VIN etch on Windows, leather protection on seat etc) that I didn’t want, that is right, I had no choice.
As the manager said “we will not sell you the vehicle if you don’t buy the optionals, we need to make up for the discount we had given online ”.
My wife had already returned home, my current car was broken so I needed to take a new one home with me that day and go back to work.
I felt powerless, I was in need, they had want I NEEDED and they toke advantage of it.
No Honor at this place.
-
August 2024 by Eddie Adler
I would Highly recommend this dealership. service department , Eddie adler is the best survivor advisors ever,,
-
August 2024 by Troy L. Dickerson
Great service. I love my experience
-
August 2024 by Melissa A. Weber
As a first-time car buyer, I went into Mossy Motors not quite knowing what to expect. I've heard horror stories over the years about how difficult it is to purchase a car anywhere and, worse, how female or inexperienced buyers can be taken advantage of in the process. From the moment I walked into the Mossy dealership, I was made to feel welcome by the entire staff. My salesperson Donna was extremely friendly, professional, and knowledgeable, and she explained everything that I'd want or need to know, helping me through the process with authority and true customer care. The process wound up not being scary at all, thanks to Donna and the entire Mossy team. The finance manager Michael was also super personable, professional, and clear about all requirements and options. I am loving my new SUV, and I thank Donna, Michael, and the Mossy GMC team in New Orleans for making me a confident, proud buyer. After such a wonderful experience with them, I'd never think of buying a vehicle anywhere else! I will recommend them to all my friends, just as I am recommending them to you.
-
July 2024 by P Thib
Made a phone call to check some details and the pricing was accurate on the website. Spoke to the salesman for about ten minutes to get the info I wanted. Showed up at 5:12 PM, met with Seth, left the finance office at 6:00 PM with the truck.
-
July 2024 by Pete L
We live in Florida and we were looking for a nice used truck. Shopping online, we saw a truck at Mossy GMC that was almost exactly what we were looking for. We called the dealership and spoke with Chris. He was pleasant and helpful and between him and finance manager Mike, we worked out a deal. We flew to New Orleans to buy the truck and it could not have been a more pleasant experience. Keep up the good work guys!
-
July 2024 by Alex R
I would strongly caution anyone about using their finance department to purchase a vehicle. I purchased a vehicle for $19,500 and they managed to sneak in $4,500 in add ons I never agreed to and never would have agreed to. The finance manager told me he "upgraded my warranty" like he was doing me a favor charging me and extra $3,000 for something I neither wanted nor needed. Now I am having to seek government involvement and potentially sue them. They have decent vehicles - just have your financing already arranged when you get there. Again, very shady finance department when you have to involve the Attorney General's Office who I prepared the letter and attachments for today.
NOTE: The dealership's response to this review provided contact information for an alleged manager named Mr. Gonzalez. I have attempted to contact him but of course received no response from him or anyone.
-
July 2024 by Karen Filos
I want to share how wonderful, kind and Knowledgeable about their cars ! I had a wonderful experience buying my car this week! Chris Jefferson helped me, he was so kind and knew his business ! I'm so Happy with my New Car!Thank Chris and to all the other salespeople you were all so kind .Thank Kirt !
So if you are looking for a great place to buy a Car it's here!
-
June 2024 by SHARPERFOLK LLC
AJ is awesome and very helpful. After dealing with other GM service departments and got nowhere, coming to mossy was a breeze and I was in and out with no issues at all. Thanks AJ and Mr. Neville for taking care of business properly. Much appreciated and highly recommended
-
June 2024 by Patriana Hart
Eric was a wonderful sales rep. He treated me with the utmost respect. He was delicate and showed a great sense of character while I went through the car purchasing process/
-
June 2024 by Hannah Amar
Choosing Mossy Motors was such a great decision for me! I was so nervous about purchasing my first car all on my own. Despite all my concerns, Chris was so friendly, helpful, reassuring, and just went above and beyond to make sure I was excited about my purchase. Mr. Jourdan was so helpful with explaining the financing process since this was my first time and he made sure I felt confident about my decision. The management and service team were a pleasure to work with after the purchase. The team kept me laughing and made a usually very daunting and stressful experience very enjoyable. I have and will continue to recommend my own family and friends to go to Mossy Motors because of my experience. :-)
-
May 2024 by Lynn Mitchell
I’m very upset because GM has discontinued the part needed to repair my 2014 GMC Terrain and did not provide an alternative. Mossy recommendation is to get rid of my car and buy a newer model. I don’t have the money for that.
