“Everyone went over and above what I expected. There tirelessly effort do not goes unnoticed, they keep me in the loop every step of the way. Deborah and Shannon were awesome!”
“I would highly recommend Alex and his team to anyone looking to purchase a home. They made the whole process go so smoothly and effortlessly. Definitely a great team to work and do everything possible to get you into your dream home.”
Closed
1340 Poydras St, New Orleans“I was very hesitant in purchasing a home due to many factors. We went with Jordan because he truly cares about veterans. He also is very familiar with the programs and paperwork. Not only did Jordan and the team put me at ease, but I was also pleasantly surprised at how easy the close was. If you want honest, up front no games and caring people- reach out to my community mortgage.”
“Amari was incredibly knowledgeable and patient with me. I called frustrated and by the time the phone call was coming to an end I was left laughing and feeling much better about my situation. She took the time to answer all the questions I had and had no issues further elaborating until I had a solid grasp of my issue. She should be training customer service reps everywhere. I know in the future if I have issues, exactly who I will be requesting to help explain.”
8:30 - 11:30AM
501 O'Bannon St Ste 110, New Orleans“I just read where someone said they had terrible customer service now I don't know if that's with them that branch in New Orleans on general degaulle but all the other ones that are great and when you call customer service there are exceptionally good at what they're there to do and very knowledgeable ?”
9AM - 7PM
131 W Harrison Ave, New Orleans“Kim made this a great experience. She took great care to review my application and assist me in compiling my supporting documents to ensure that I could smoothly move through the underwriting process resulting in a final approval of my loan. It's inevitable that conditions will need to be met and Kim's experience ensured that nothing was unforeseen so that I could prepare all of the necessary documents before the underwriting team requested them. Kim was there every step of the way to guide me through this process. She worked days, nights, and weekends to help us meet our closing deadline. My loan presented some challenges and complexities that only a veteran of her caliber could have navigated. I wouldn't be in my dream house if not for her. She brings 3 decades of experience; and she is an invaluable asset. Her integrity is unmatched; and she is a committed advocate for her clients. Kim will always be our first and only lending choice. Our friends and family have all been advised to trust her with their future lending needs.”
“Ivette Delgado is an exceptional loan officer who provided outstanding assistance in closing on my first home. Her efficiency and promptness in handling the process were truly commendable. I appreciated how she took the time to explain every step in layman terms. Additionally, her constant communication throughout the entire process was reassuring and helpful. Without hesitation, I highly recommend Ivette to anyone in the market for financing. She made the entire experience smooth and stress-free!”
“I love Eustis Mortgage they are excellent in providing you with the loan that you need. They will walk you through the process step by step from financial, legal and home ownership aspect to the in and out of your loan and what to expect in the future. but yet What i love the most is through this process, is the exponential level of communication and hands-on that Eustis provide, you will be aware of all transaction. I trust Eustis Mortgage, so far for me, they are best.”
“Jennifer was great! As first time home buyers, her in depth knowledge of loans was incredibly helpful, and communication was her super power. Whether it was a proactive check in, or a quick response to a question we had, I knew Jennifer had our back every step of the way. Jennifer helped us navigate a quick close, and had us cleared to close with ample time to spare. We would not hesitate to use her again next time we need to purchase.”
“This branch is nice, but there is no drive thru service. There is no reserved parking for the handicapped anywhere! The lot across the street is not paved or leveled, so it feels like the rest of the city w/potholes. The service was good surprisingly after reading the previous reviews. But the wait to see a customer rep was about 20-30 min. I forget her name, but it took less than 10 minutes to complete the transaction and she was very nice and helpful.”
“Buying a home can have some challenges and hurdles to cross. Jake made the process as seamless as possible. Alway available and great communication. Jake definitely earned my trust through this process. Thanks Jake and team!!”