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January 2025 by Santiago Vecchi
The place is so beautiful.
Customer service was excellent. Shoutout to Myia, she was so adorable and made my day even better
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December 2024 by Simone Duguay
MICE. In my room. I asked for a part refund to check into another hotel and it was denied. The staff is nasty and not at all helpful. DO NOT STAY here.
Noteworthy details: The beds are too high to be accessible to either a little person or The disabled
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December 2024 by Brandy Brownell
Terrible stay here. I booked and paid for a 2 bedroom suite a month in advance through an online booking site. Got to the room late and was told it wasn't paid so I had to pay again in order to get in a room. I was told the suite I reserved was not available so we had to sit in the lobby for almost 2 hours while staff tried to locate 2 single rooms. Then, the next morning we found there was a large crack in the door to our room when we noticed daylight coming through it. Late night staff guy was nice and did what he could, but I will never stay here again and do not recommend it. After leaving, I verified room charge was on my credit card statement from when I first made the reservation, so now I'm having to fight to get one of my payments refunded. This place is a horrible.
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December 2024 by Brett Vreeland
If you like the old school Nola feel this is the place to go. Stayed multiple times. Can walk to Bourbon Street French market and superdome. We stay every time we go to a saints game.
Nearby activities: Downtown Nola
Walkability: You can walk to french market Bourbon street Superdome. All of it is a 30 min walk, or less
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December 2024 by Sandra Wisniewska
If I could give zero stars I would. We ended up with hundreds of bed bug bites after a weekend stay. The hotel doesn’t respond to emails regarding a complaint. On the day we were checking out I noticed bed bug marks all over the sheets. Not clean at all I don’t recommend. They offer free breakfast on the website, when you check in they say you have to pay for it. Don’t go or you’ll end up with bed bugs in your luggage or bites all over your body for the next weeks!
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December 2024 by Drue randazzo
Got the "honeymoon" type sweet for a day. Half the light fixtures didnt work. they had random Light fixtures everywhere like it was used for storage. And the atmosphere was not great in the room. The staff wasnt very friendly as well. And the parking is an added cost as well as the "free breakfast"
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December 2024 by Renee Anderson
Needs some TLC. Staff was medium nice.
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December 2024 by David Calhoun
Nice place, a bit archaic. Seemed pretty clean, although the shower was a bit moldy:(
Hot tub was not:(
The breakfast provided was a great deal for the price!
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December 2024 by Chelsea Carne
This place was great! The building we were in was set back from the road so we had no traffic noise. There was a guard posted at the gate at night so we felt safe. Clean and comfortable. Only 4 stars because the hot tub was lukewarm.
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November 2024 by cesiah diaz
Came for our anniversary. Loved it here and will be staying here next time. Staff is great and the place is very clean.
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November 2024 by Espi A
Used soap left in room from previous guests. Not that clean. Broken window. Did not get new towels everyday or new shampoo/ soaps. Tv/ remote did not work. Security guards and front desk very nice people! Beautiful courtyard.
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November 2024 by Scott
So far, so good. If they know what to do with a last minute guaranteed cancellation for multiple trips to their excellent pool area -- I've made the right choice for myself already. -Scott Dover thanks you merry, merry Gentleman (and one particular lady :) =
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November 2024 by G. P.
Very nice and comfortable,great breakfast,convenient location,clean and spacious rooms as well as very kind staff
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November 2024 by mckenzie sparby
Cute spot. The rooms were not what I had expected, since we saw French themed rooms in the pics and got a pretty average and ordinary room, but it's great! Beds are comfy, room is clean.
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November 2024 by Jennifer Goldstein
Amazing room in a great location. Brett and the front desk staff at Maison St. Charles went above and beyond to resolve a booking error made by a third party reservation service. Not only did they help to resolve the issue, they were able to provide us with another room, at extremely short notice, on a day when essentially all of the rooms in New Orleans were booked. Thank you for your incredible customer service!
