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July 2023 by Capacine Young
The gentleman who fixed my windshield was very nice.
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May 2023 by Wyketha H.
The worst experience and biggest mistake of my life was to go to Gerber collision. They have literally become my worst nightmare. September 23, 2022 someone runs a light and hits me t-bone style on the front driver side. As a "selected" company of my state farm insurance, I chose them. The pick up my car October 3, 2022, They do not begin any type of repairs until November, I'm told only "cosmetic" damages and a fuse needs replacing...I think easy enough the insurance pays them they send me off with my car. I have to leave town the next morning for a week. I only drove my car home from the shop but when I return home it starts, but every light on the dashboard is on, while driving the car acts like its about to die until I get across town to work and it eventually dies and will not restart. I contact Gerber and initially they did not even want to look at it just brushed it off as being the battery. Side note, I am now dealing with a second manager who has replaced the one who was there when my car was taken in and the only individual I had been receiving communication from. I literally have to have this new manager contact the old for him to tell him contact State Farm and look at the car. So he does. They take in my car and he calls a "buddy" at Nissan Premiere and instead of running a diagnostic they decide from what I'm describing its the battery. Never mind me telling him I had just replaced the battery a month before my accident happen I didn't think that was it. They take my car for two weeks and I have to call for an update them tell me its ready to pick up without every saying what was wrong or showing me paperwork of what they did. I had to demand to speak with the manager to get an answer and he claimed it was the battery like they thought. I leave, drive home and to work the next morning and the same issue happens again. I take it back. He has my car sets me up with a rental says he will have it towed to Nissan Premiere for a diagnostic (what was supposed to happen the first time). After a week of no communication I have to literally drive to gerber to speak with anyone...every time I called no one was ever available. On top of that NOTHING had been done to my car. This second manager tells me how he has "a guy" with "a machine" he's going to hook up to my car to see what's going on...Long story short they come back with the issue being an air flow system box that needed to be replaced. He had it replaced and my car was "ready." During this time I'm in a rental he has now agreed to pay because I had to involve state farm to communicate with Gerber because they had become difficult to contact. State Farm told him directly they were taking too long to repair my vehicle and would be responsible for rental car payment until they at the very least diagnose what's wrong. At this point there is now a third manager involved. After picking up my car on a friday, sunday while driving home from church with my 5year old son my car dies on the highway. The most terrifying feeling ever! This third manager Christian is a total in behavior towards me and anything to do with my vehicle. Again I have to take time off and go to the location and sit and wait in the lobby until he would speak to me. It was complete chaos because they agreed to take my vehicle in and when the tow truck company shows up to Gerber they refuse to take it. An entire week goes by before I am contacted by STATE FARM the tow company wants to know what to do with my vehicle because gerber refused it. All this time I'm thinking my car is being repaired. On top of that Gerber/Christian has denied to pay for my rental even though Tony agreed. I forgot to mention when my car was being taken back to them for a 4th time I was setup to be in a rental at enterprise while there they said that previous rental had not been closed out. We has to call christian from the enterprise the manager spoke with him and he told the manager he was going to pay and allow me to rent
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April 2023 by ken s.
Five weeks into a two-week repair after being rear ended. Finally got it back looked good, very clean, but then, the backup camera failed, which is ironic since it was actually working when it went in. Let's just say it is unlikely we will do any future business with them after this is settled.
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March 2023 by Tony P.
I was referred to them by my insurance company for an estimate. took off and made an appointment to meet an estimator and some kids comes out to take a picture without opening the hood to look at the damage. Then I am told that they can't give me a complete estimate. they do supplements and only represent the insurance company which wasted my time. do not waste your time with these goofballs.
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February 2023 by Marc F.
State Farm suggested I use Gerber after my Kia Telluride was severely damaged in NOLA. I found the folks at the Carrollton Ave. location to be professional, courteous, friendly and helpful. Demond honestly told me it would probably take a month to make all of the necessary repairs. They got it done in 3 weeks and the car looks great. I did have an additional problem with the AC but they fixed it while I waited. Thanks, Gerber.
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January 2023 by F G.
I just got my Nissan pathfinder from Gerber and Harahan on Edwards and I am 100% happy. They eased all my concerns, my car looks fabulous. They actually went above and beyond what I expected. They got the car back to me quickly and the staff was super nice and friendly. I recommend Gerber on Edwards in Harahan. Thank you so much! My car looks like a new.Faye Graham
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October 2022 by Cyprus
This place is supposed to be a glass company but apparently they are just advertising for someone else? I don’t understand. I tried to have service done at this location and was given a number to call someone else
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August 2022 by Yingqing Guo
It was closed but the schedule shows open
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July 2022 by Karen C.
This location consistently delivers professional customer service. I'm very impressed with the text updates they provide on a regular basis. Easy to understand why you have to book in advance--they are very good and worth the wait.
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December 2021 by Brian O.
Not your average auto repair chain, nor your average local repair shop. Professional, responsive, friendly and reasonably priced. Any one, with any damage, can comfortably take your vehicle to Gerber. And with a car rental onsite, it could not be easier!
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December 2021 by Google user
I can't get over how fast the job was done in. Absolutely 100% satisfied! Everything was well explained to me, brake tag and rear view mirror reinstalled on new windshield and the guy who did it was awesome! He knew what he was doing and I highly recommend Glass America for any windshield related issues. Thanks Glass America!
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November 2021 by Tommy Gagliano
I can't get over how fast the job was done in. Absolutely 100% satisfied! Everything was well explained to me, brake tag and rear view mirror reinstalled on new windshield and the guy who did it was awesome! He knew what he was doing and I highly recommend Glass America for any windshield related issues. Thanks Glass America!
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August 2021 by Samantha B.
Someone hit my side door. I took it to Gerber Collision & Glass on Carrollton and I'm so happy I did. Everyone was super friendly, which was appreciated during a stressful time. Everyone from the nice ladies at the front desk, to Demond, who was patient and thorough when explaining the damages to me. AND, to make matters even better, I received text alerts informing me of the repair progress, every step of the way. And the icing on the cake? They had my car fixed more than TWO WEEKS earlier than what they initially quoted me. That saved me two weeks on the rental car! Speaking of rental car, these guys have a great, convenient operation going on in that parking lot: Enterprise Rental Car is just a stones throw away! Same lot. Very convenient.I highly recommend these guys for auto body work. My car looks GREAT!Like the accident never happened....
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July 2021 by Felicia F.
I brought my car in to have it fixed because someone hit the driver's side door and took off. I was so upset that I wouldn't have a car for a while. Fast forward and it only took them 2 days to fix it! And it looks amazing! Their prices are comparable to other places, and it was a seamless experience. I would definitely use them again.
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June 2021 by Simone' Boyer
Best place ever to get a windshield replace very fast and very professional and they are mobile with very affordable and reasonable prices!!