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April 2024 by Patricia Calvo
This was my worst experience ever with Hilton. I booked a room with 2 queen beds and got confirmation for that room, and then 3 days before my stay I was switched to a King room. I called the hotel multiple times and no solution was offered. This was a business trip where I was sharing a room with a senior colleague, which is why I booked a specific room type. I ended up having to sleep on a VERY uncomfortable pull out bed for 5 nights and ended up with debilitating back pain. Additionally, I did not receive my hilton gold benefits (water and snacks) and was generally treated terribly by the staff the entire trip. The front desk staff seemed overwhelmed, not trained, and not prepared to help their guests. I am very disappointed that Hilton would allow a property to operate like this and treat their loyalty customers so poorly. For almost 300$ a night, I expect more. The rooms are also outdated, smell funky and it took 10 or more minutes to get hot water.
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April 2024 by John Vardiman
My stay was great because of a great team from valet, front desk to housekepping. With grat employees like Edna's great smile and providing special attention making our 27th anniversary specia. And big thanks to Hilda who worked so hard keeping the dining area clean and stocked constantly. She made my wife and I feel important. Thanks guys for a memorable 27th anniversary!lRooms: Clean and home like environment with a great scenic view, especially at night!Noteworthy details: Hilda's constant attention to details making guest feel special, but she is special!
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March 2024 by Alejandro Marquez
One free drink in the evening.
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March 2024 by Leslie Rojas
Shontria was absolutely amazing! Went to ask for trash bags and information and she was extremely kind. We need more smiling faces like that in the mornings. Her positivity definitely bounces on you. Shout out to you Shontria!
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March 2024 by Melodie Walker
Stood for 4 nights, the staff was very helpful and friendly, especially Diane. She booked me a swamp tour and made sure everything was taken care of. Breakfast was delicious and it was nice to have that social hour with drink tickets and snacks.
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March 2024 by Melinda Hartnett
This is by far the worst Embassy Suites I have ever stayed at. We were there only briefly before leaving on a cruise. Our room had multiple problems - bathroom door handle was broken so you got stuck when you went in (we would knock so someone on the outside could open the door). The toilet flush button did not work at all on one side and was very difficult to press on the other. Then the bowl wouldn't fill with water. The people next to us were extremely loud late at night and early in the morning. I called the front desk to complain at 11:30 pm but it just rang. We finally used a white noise sound on my phone. For valet, I texted for my car. Got an automatic notice that they weren't accepting requests for cars. I went down and my car was parked on the street but it took me 25 min to get the keys. My niece left later in the morning and at that point the valet parkers gave up, put the keys out for people to grab, and let everyone go get their own car. I don't really blame the valet people - they need more workers. Horrible, weird hotel. Not worth it regardless of how close to the pier it is.
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March 2024 by Brenda Mayes
We would not stay here again. Although the room was pre paid six months in advance, they were not ready for us when we arrived. We took a three hour city tour, came back and they still didn’t have a room. We went to supper, came back and still no room. Getting close to 8:00 pm and after a long wait at the service desk, they offered us a different room that they called an up grade. If it was an upgrade, I am glad we didn’t get the room we had paid for! Breakfast was the one saving grace….
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March 2024 by Brandon Reece
Amazing hotel! Highly recommend!Walkability: Great spot to walk everywhere and see everything.
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March 2024 by Liam Faubert
Good front desk staff really nice, but whoever manages this place needs to collect themselves. Room key cards didn’t work, I had to get the engineer to open my room anytime I needed to get back, and on top of that, several things were missing from my room as well as my friends’. Food is decent only because of the omelet station but overall, this trip was soured from the housemaids who stole our things. They’re apparently a third party service that the staff doesn’t even know the name of, and the manager of them only worked early mornings. Total B.S., hotels like this ruin hiltons reputation.
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March 2024 by Jerilyn Lewis
I was there in March of 2023 celebrating an anniversary with my line sisters. Diane was the absolute best! She knew everything and helped us with everything! Diane, don't change for nothin' and no one!
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March 2024 by Debbie Swann
The first floor facilities could use some attention, but give your reception staff a raise, especially your amazing concierge. Great location and breakfast in the morning.
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March 2024 by Angie Halverson
Rooms: The rooms were fine, but one room was a maze trip to access.Nearby activities: So close to the cruise terminal!Walkability: Walking distance to the trolley, restaurants, and cruise terminal.Food & drinks: The breakfast was great. Embassy Suites really does a wonderful job on breakfast.
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March 2024 by Sophie Liu
After flying in, showed up to the hotel at 1a with a reservation and was told by the front desk that they were overbooked and did not have a room for me or many other travelers. After frantically searching for alternate accomodations in the area unsuccessfully, I re-approached the front desk and inquired again. This time, I was told that there was suddenly a room available for me (but not for all of the other travelers). This was a pretty stressful and confusing way to end a long travel day. Additionally, I asked for a digital receipt when I checked out, but I didn't receive it. Had to call back the hotel multiple times--either didn't pick up at all or simply hung up after picking up--before getting through to someone who actually answered. And still don't have it....
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March 2024 by John Locke
Great blackened gulf fish and chicken asparagus prepared and promptly delivered to our room by Shamari Brown. Fantastic meal, well served and presented. Both dishes were very tender, flavorful, and tender. Fantastic. - evan
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March 2024 by John Phillips
Our room did not cool down over night. We left and went about our day this morning. When we got back to the room it was still warm. That’s when I reached out to the front desk stating our room was still warm. Within 12 minutes Pete shows up and gets our AC blowing cold again. Will definitely be reaching out for services again. Very polite and would listen to our concerns.Rooms: Rooms are plenty big and very spaciousWalkability: We were in town for a VB tournament at the convention center, it was only 2 blocks away. And all the restaurants were within walking distance.
