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February 2024 by Trent Rapps
Is it illegal to not accept legal USA tender? Demanding a "paper trail", although there's serial numbers, my id, my bank information. Thank you Chase for causing my brother to miss his heart medication. You all deserve a lawsuit.
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February 2022 by John M.
When I first took out my Chase account several months ago, I was tremendously enthused about their Louisville KY branch - and about their combination of local branch offices and state of the art online services. Over the last few months I have become more concerned about the JP Morgan name (a somewhat infamous robber baron in America's early history, whose railroads had a nasty tendency of crushing strikes by the workers), but individual people and the availability of local branches has so far kept me loyal. Chase bank's app and signage in their branches really try to position them as a bank for the common person. But their emphasis on "private clients" - who apparently have more status than the "common man" - and their emphasis on "wealth management" give me concern that they actually are primarily a bank for rich people Today Tenesha offered me a perfect combination of very polished and professional presence with natural friendliness. She told me that she is beginning to move from simply being a cashier to also being a banker. I like the model at Chase that has people switching up roles. I could see her being a wonderful banker. When I asked to get the card for one of their bankers, so that I would have personal numbers to call when the 800 number lets me down - as it has on occasion - she gave me the card of Jennifer Martin. I am going to be in New Orleans for another two or three months and have business dealings in the Audubon Park neighborhood. I may have occasion to ask Jennifer for help - and hope that she will be as responsive as some other Chase bankers have proven to be.
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January 2022 by ashley h
The bank manager, Troi, was extremely helpful when I was in yesterday. They were able to fit me in on short notice and I was more than happy with the quick and easy process.
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December 2021 by Tommy Henson
Chase has made my business funds inaccessible twice in the past 2 weeks. Today they “lost” the entire balance of my checking. No restoration timeline. Strongly discourage anyone looking for a bank from looking here due to the total lack of customer service from Chase corporate (branch workers in Prytania seem to be doing all they can).
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November 2021 by Hristina Koleva
Ordered a foreign currency there, and I was told I would receive a call when ready for pick up. Two weeks later - nothing. I had to go check in person to find out they had them, just nobody bother to have the curtesy to inform me as promised.Terrible customer care!
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October 2021 by khalil thabata
One of the best branches in this region. Very helpful, straightforward and great customer service
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November 2020 by Joe Gerrity
This is by far the best Chase branch. Anwar (Andy) and the rest of the team are great.
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February 2020 by Keenan Francis
terrible
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October 2019 by E Stover
I cash my renters checks to avoid problems if I am issued a NSF check. Went to this chase bank to cash one of these checks and was shocked to find they charge an $8.00 fee if you don't have a Chase account. I greatly do not recommend this bank if they are screwing people over for eight dollars.
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November 2018 by Edward Stover
I cash my renters checks to avoid problems if I am issued a NSF check. Went to this chase bank to cash one of these checks and was shocked to find they charge an $8.00 fee if you don't have a Chase account. I greatly do not recommend this bank if they are screwing people over for eight dollars.
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September 2018 by Tyler Y.
We arrived on a Friday afternoon to open a new account. Nobody greeted us and the two associates were chatting in clear view. After looking around for a few minutes, the two gentlemen finally ended their chit-chat to attend to us. They claimed that no new accounts could be opened after 530, when I told them it was 526 they then said an appointment was needed which weren't available until the following day. No thanks, I'll happily take my business to another branch who wants my money.
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April 2018 by Jessie Bevis
Extremely rude service by one of the male tellers. He refused to help with my cash deposit and insisted I had to fill out deposit slips. I've been there a dozen times and have never had to fill them out. He clearly had all my information, but didn't want to help the customer. I will be taking my business to a different Chase from now on.
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October 2017 by David (DavidULE)
Great service, clean bank, but don't plan on being in and out.
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October 2017 by Yuichiro Oguma
Francis helped me making acount and she was really nice and helpful during the process.
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October 2017 by Black Order
Trenton is an awesome teller very knowledgeable an polite.. did an excellent job in making me feel welcoming me with the smile.
