-
March 2024 by Luther Squalls Jr
Next door to my residence, recommended to someone
-
February 2024 by Marjorie Ford Johnson
Many years ago this company did a quick and well priced replacement of a mirror on my car. This weekend I had a hit and run on my car that took the entire mirror off, as well as causing damage that requires bodywork. Broad Glass referred me to a body work shop (Chambliss) that worked with me to replace the mirror and do the bodywork at a cost way below what I expected. Big plus: I don't have to make an insurance claim - I can afford it out of pocket.I will cannot recommend this company highly enough.
-
February 2024 by Carolyn Bridgman
They take walk-ins which has been a lifesaver! Plus WAY cheaper than a service like SafeLite. Had to come in twice with urgent issues, first a cracked windshield and later a shattered window from a break-in. Reception has always picked up the phone quickly and gives you an estimate based on your make/model etc, no waiting through an automated phone system. They were able to get both fixed same day. They also vacuumed up all the broken glass strewn all over the car from the break-in, which was awesome.
-
January 2024 by Carolyn B.
They take same day walk-ins which is a lifesaver. I've had two urgent issues (cracked windshield and smashed window from a break-in) and they got both fixed the same day. WAY cheaper than a service like SafeLite. My windshield only cost around $230 here, but SafeLite quoted me approx $600. Reception is friendly and helpful, they pick up the phone quickly and give you an estimate of price and the time it'll take to fix it based on your make/model and the glass pieces they currently have in-stock, no long automated phone trees! They also vacuumed up the broken glass that was all over the car from the break-in, which was awesome.
-
November 2023 by Sean W.
I've used broad auto glass quite a few times over the years and have never been disappointed! The customer service, attention to detail, and willingness to help all make you feel more comfortable when doing business with them.
-
October 2023 by KSUPREME
Amazing quick service!
-
September 2023 by Natalie Blair
WORST COMPANY EVER! They will break your door to the point you can’t open it! Then deny they broke it, lie & call the cops on you! The most disgusting business I ever encountered!! Do NOT GO TO BROAD GLASS THE MOST UNPROFESSIONAL UNETHICAL BUSINESS!!!
-
August 2023 by Susan S.
Fast, efficient, and almost half the price of the next quote. I had a replacement window in less than a week. Professional and responsive.
-
August 2023 by Gallivan Burwell
Great business, great folks running it. They've never let me down.
-
August 2023 by Karen J.
When my driver's side window was busted, my insurance company recommended Safelite. The soonest I could be seen was the next day. The estimate was $275. (My deductible was $300. So, I was coming out of pocket on this.) My neighbor recommended Broad Glass. It was his experience that Broad Glass was significantly less expensive than Safelite. And that was the case for me, too! Broad Glass was able to see me the SAME day, and the bill was $209. Plus, the staff is very friendly. I've been recommending Broad Glass to all my friends. KL Jeffries
-
July 2023 by Amy Nicole Stewart
This is a classic company that is busy enough that they don’t care about treating new customers well. They scratched my car and installed the quarter in a way that the window was visibly popping out. They were about to close that day and so they offered to fix it the next business day. I needed to get my car detailed the following day and had to put that on hold. The morning of drop off they told me they would get it fixed as fast as they could but that I could do a late pick up if necessary. They did not explain late pick up would mean leaving my car unlocked on Tulane Ave with the key inside. When talking to them it was as if I was wrong they were rude in a way that I can’t fathom. The window, while looking a little better is still popped out and they are saying it’s the part and not them. Very unfriendly and pretty much blamed me for having the problem. Customer service is everything and I had to spend $50 in cab fares, it looks terrible, they charged me over $600 and it’s not worth it. They never mentioned or took responsibility for the scratches and I feel like they just thought I wouldnt care because truthfully my car has been pretty dirty since the pandemic, but I am over here trying to make it better and here they are making it worse. I just don’t appreciate the attitude on it. Life is hard enough. This is not how community small businesses should be. If you are going to offer late pick up then you should have a lockbox with a code you can give someone. They are easy to change and cost like $15-35, depending on the technology. It’s not hard.
-
June 2023 by Kristen N Jorgenson
I’m extremely happy with my experience with Broad Glass, and highly recommend their services! My passenger side window was smashed the night before a cross country move, and they were able to replace it next morning for less than half of what Safelite quoted. We dropped off the car at 8am and had it repaired by 10am, as promised. They were kind, courteous, and performed above and beyond my expectations. I’m happy to support a local business as well!
-
June 2023 by Thomas Henderson
They may be the cheapest place in the city for a glassVery poor workmanshipThe guy ripped off my visorAnd broke my inside door panelI would never go there again
-
March 2023 by Joe L.
Excellent choice! They were over $200 cheaper than Safelite and provided excellent quality of work. The USPS and Orleans Sherriff take their vehicles to Broad Glass if that tells you anything. They are first come first serve so get there when they open at 8:00 am before they fill up and cut off work orders for the day.
-
January 2023 by Alex H.
Friendly staff, great communication, and prompt service. Replaced my windshield the next day and had it done before noon. Highly recommend this local shop