AutoZone on Broad in New Orleans is a leading retailer of auto parts. Multiple reviews highlight excellent customer service when dealing with battery issues. Staff members are described as kind, helpful, patient, friendly, fast, and good at what they do. Customers report that employees listen, solve problems quickly and easily, and even teach how to perform replacements. Specific praise mentions staff checking for warranties, which saved money, and testing other parts like the alternator. The experience at this location is noted as being far better than at other stores, leading customers to state they will definitely return to this AutoZone for any future needs.
Alexa and K went above and beyond to help me sort out my headlight issue. I complicated things a little bit but they were patient and spent the better part of an hour with me. Thanks so much. It’s great to have friendly and attentive auto service right around the corner. Thanks
February 2026
This store has great customer service! Alexis helped me change all three wipers on my car. She was extremely kind and helpful. I’ll be back.
November 2025
I needed my car battery replaced. Damien, the parts manager at the Broadway location went above and beyond to assist me finding exactly what I need and replacing the parts. There is much to be said for in person stellar customer service! Thank you Damion for being an amazing human being and excellent at your job!
