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January 2024 by Stephanie Henry
Went to turn in phones and closed at 11am…WTH Did have a sign on the door that said temporary hours (12-6) but WHY. If I could give 0 I would. I really wish I would have thought about it before upgrading, I would have switched companies. Never thought I’d be saying this but I miss Sprint ?
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January 2024 by Pamela Cooper
Really took good care of me
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December 2023 by S M Rahat Rahman
Customer representative has zero knowledge about trade in. She said it can not be traded in. But other than that mobile shop said I can trade in.Please do some homework before joining t mobile and ask who got some knowledge. And she is asking about my driving license. I visited another t mobile and AT&T shop. No one asked me for driving license to check and let me know the deal.Very unprofessional client representative.
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October 2023 by DaTwin60
These are the rudest people in the sales industry
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July 2023 by Whitney Hale
Man June was the floor guy who assisted me and he was on point and answered all question and helped me out perfectly I just wanted to give him a good rating at your store on Louisville Ave in Monroe Louisiana thanks t mobile and thanks to your hard working employees June have a bless day
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June 2023 by Richard Gates
Thank you to the manager and staff for going above and beyond dealing with grumpy people (me) and still being great people
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June 2023 by Johnny Calloway
The Monroe LA store never does what the employees of T-Mobile say on the phone the store always says they can't do whatever the costumer service people say
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April 2023 by Jannice
I have t mobile. However I went into gv and was asking the would not even speak about ït after asking me where I lived . They're coverage doesn't work in my area. So my husband and daughter went o one afternoon go phone serving shopping. Ok, they ended up at the same t mobile except they did not ask. They jus continued on and sold my kids yes husband a kid .sold them I phone s magneta and I received THe free phone. But no matter HOW GOOD OR BAD the phone. Still WE GET NO COVERAGE !!! OK BEEN Almost 9 months they come out with a special online on the app my daughter went to get it added which she can she is on account. And in store won't help her due to special is a online special well t mobile is t mobile either way. At least I think so.
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April 2023 by Ronald Shaw
Had a excellent experience with Katrina. Professional and efficient and solved my problem without issue. Highly recommend !
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March 2023 by RB Jones
Thor did a great job setting up my Home Internet! I highly recommend!
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March 2023 by Haley Hearns
Yeah Thor was real cool and helpful and understanding definitely a 10/10
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February 2023 by Mary Osborn
Me and my husband went there and the girl was racist and told us she couldn't help us y'all need to put better people in there
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February 2023 by John Mosley
Kayla is a jewel in the Mobile industry. She treated us with respect and professionalism! Thank you, T Mobile, and a special shout out to Kayla.
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February 2023 by Joe Osborn
The worker was very rude no help at all and it was getting close to closing time about 1hr and she ackted like getting out of there was more important than helping a customer.
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January 2023 by Esther Carr
Very Horrible and unprofessional customer service and their device didn’t work for us at all after they ensured us we were in a great service area.We called to return the device and cancel the service only to be told we couldn’t cancel until the first 30 days was up. Even though they we’re offering a 2 week’s free trial.Even after returning the device they still charged us $50.00 drafting this from my bank without an approval saying we have to pay the first month before we could cancel. We have went through about 10 Reps and still don’t have this settled.I wouldn’t recommend them to my worst enemy.?
