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November 2023 by Troy Johnson
Comparing to the Sam’s I frequented in CA - seemed a little smaller less pumps at the station and thanks to the weird off ramps and little knowledge of where i was going i ended up having to back track to get into their parking lot. Guess those would be my negatives - and maybe that there are not as many choices of bread to chose from. As for the store in Monroe, very clean, friendly staff and full of great products and services. Could be the times we living in now, but i miss the people with samples - only seen one there today - or maybe i am thinking of Costco - could literally walk out and not have to eat supper that day.
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November 2023 by Jami Johnson
Normally, things are good but not today. Well, it actually started Saturday when we ordered a rotisserie chicken. The pick-up items were loaded in our vehicle, and we drove the 30-minute drive home. When we arrived and started unpacking, we noticed the chicken was not in the car. The lady who loaded our groceries said nothing about there being no chicken or that we could get a refund or pick it up another day. I found out all of this after calling and being transferred several times only to be told my name would be written down and I would receive a call. This has taken place mid-day Saturday. By Sunday evening, that call had not come, so that's when I called again and was given the correct information. I was told that I just needed to stop by, call, and they would bring it out to me. No problem. I was going Monday (today) anyway, so that would work. When I parked today, I called and called. Every time the call would get to one minute and thirty seconds, it would just stop ringing. By the fifth time, there was a lady (different from Saturday) dispensing groceries. When she finished, we called her over and asked about the chickens. She stated that there were no more, and the machine was broken. I was told I could go in for a refund. While standing in line at the service desk, there was a man in front of me with none other than a rotisserie chicken. He said he had gotten it, but they were running low. I left my place in line and got to the back just in time to get one. I don't mind that you all were busy, but to be lied to is no excuse. She could have very well stated that there might be some, and I would maybe have more luck if I went in and looked. I would have much rather she tell me that than lie to me. Regardless of the fact that the whole point of me doing a pick up is for the very idea that I don't want to go in. This isn't the whole story, but it's enough. I got the chicken. Just note, honesty and customer service go a long way with people.
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November 2023 by Ryan Bond
Recently bought four tires. Made an appointment for 1 PM. They pulled my car in at 1:45 PM. I washed my car the next day and discovered each rim had scratches and damage around the lug nuts. Disappointing to say the least.
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November 2023 by Jose Arellano
The worst Sam’s club experience of my life Alfonso the manager was the worst person I have dealt with he was rude and not customer friendly I have no idea how this guy is a manager. I waited 30 mins to return one item. The worst I will not be back and I won’t be using Sam’s anymore. This is why I should have stuck with Costco.
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October 2023 by Justin Beam
Did you know you can checkout on your phone as you pick up the stuff you need? Then just show receipt to door monitor on the way out.
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September 2023 by Mildred Hennings
Awful and shameful..shame on Sam's!! They are now charging an additional $4.00 for curbside pickup orders. I picked up curbside order on 9/15/23. Their employees should receive this fee directly per load they take out. This is pure GREED from Sam's and should be discontinued immediately.
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July 2023 by Stacy Hicks
They were rude and gave me no answer on why there was no cheese pizza in the deli. The manager said they’d probably ran out of cheese pizza and never returned with a response. This was my last trip to this establishment
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July 2023 by Mary Ann J
This place is super clean!! The people are very nice. It would be great to see more cashiers:). I give it a ten!!! ⭐️
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July 2023 by Ron White
I thoroughly enjoy trying their Sample Whisker Biscuits they pass out occasionally!
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June 2023 by Tammy T
They had generators that was on Sam's club website for 799. When we got to the store a price above the exact generators was 899. And it changed at the register to 1000. I can't stand price change to take advantage of the community. We just had a huge storm in our area and Sam's was price jacking the community. After 15 years of Sam's club member this will be my last!!
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June 2023 by Sarah Phillips
Employees are always ready time help. I was trying to lift a package of water bottles, heard a male voice say Mam, I'll get that, and I thanked him for asking. Next I asked for assistance concerning "picking a good watermelon" when my son and I got home, we cut it open, the smell was very aromatic, the taste was equal to the smell. Now I know how to pick one. Yeah!! Great experience.
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June 2023 by Brina Bear
This place is ok. If your handicapped like myself, I wouldn't go. Myself and another woman asked for a wheelchair and all of them were broken. They have plenty of parking for curbside pick up, but not for handicapped people. Nice selection on products though. Staff is nice ,but not helpful.
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June 2023 by Jessie Lynn Johnson
I went to Sam’s club, item was clearly labeled on clearance. It rang up incorrectly. Called for assistance. I was told it was for a different product (although the clearance tag clearly stated what it was) neither item even rang up as clearance. The manager was not helpful, in fact disputed what the sign said in black and white) the tag clearly says (16) 4oz cups of mixed fruit/peach fruit, not (8) 6oz cups of pineapple and passion fruit. Then I was charged for the original charge as well as the new charge. The manager (Glenn) said the pictured clearance tag was for the pictured item. Clearly, they are two different things.
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May 2023 by Jason Ashby
Great shopping experience! Basically everything you need. Rotisserie chicken here is a good deal and very tasty!At the restaurant, Don’t get the churros they are not worth it, basically tasteless! There pizza is awesome, and so are the sundaes but get one quick because they sell out quick!
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May 2023 by Cy Beaux “Cybo” Portmanteau
Sams Club is currently (May 23) modernizing the Monroe store. Produce now has a huge walk-in cooler. Making shopping easier for strawberries, blueberries, grapes, string beans, etc. Purchased those specific items as they looked so good. Renovation is in progress for other produce, meat, and deli sections, too.