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March 2024 by Reginald Bailey
We had a great experience at Safelite Auto Glass and the team did an amazing job. Very good customer service and an awesome job replacing the windshield.
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March 2024 by Sharon Hartmann
We were on a trip and got a chip in the windshield. Went on line and found this location that was along our route. Called the 888 number and got an appointment set up very easily. They took our insurance information and we were all set. When we drove up, ahead of our scheduled appointment, they promptly greeted us and took care of the chip. We were in and out in about 15 minutes and back on our trip. Excellent service. Convenient location right off of 1-20 and easy access back on.
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March 2024 by Sarah Mullen
Quick, easy, and so friendly! I highly recommend Safelite in Monroe! Incredible customer service.
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February 2024 by Natalie Galan
There is no local number to talk to someone. I called the number 3 times and all 3 times I wasn’t able to talk to a real person and all 3 times I got hung up on without a resolution to my phone call. Also they are super $$$
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December 2023 by James H
Scratched the paint down to the metal on a truck that is less than a year old and didnt say anything.
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October 2023 by James T
No point using safelite since I can't speak to a human being. Will not use automated services.
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October 2023 by stacy weaver
Fast, friendly service! Excellent job
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May 2023 by Celeste Singh
Great customer service! Fast and friendly
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November 2022 by Bill Wilson
Had a warranty issue for trim pieces on my windshield. Dropped by one day for them to see and they made me an appointment for next day! Got text message updates to confirm everything! Got to shop at appointment time and was pulled right in and job completed in just a few minutes! Very satisfied!
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November 2022 by Krystal
The guy at the shop was just so nice and polite. I couldn't have went to a better shop for my windshield replacement. He did an excellent job, and I will be referring everyone I know! They're the best and if ypu have any questions, they'll be more than happy to answer them. Just a great place to get your auto glass needs met.
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November 2022 by Trevor James
Great experience, had two cracked windshields and they got them replaced quickly and the finished product looked beautiful. I have had numerous experiences with Safelite and this one was just as exceptional! Great company to take your auto glass needs to
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July 2022 by Dr. Kathy Johnson- Lenard
They do not service Bastrop, LA. Very disappointed, after all the TV ads saying they will "come to you".
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June 2022 by Jason wolfe
Ordered a factory replacement glass, mysteriously my order was changed and an aftermarket glass was installed and I was never notified. Staff refused to stop work and proceeded to install the windshield I didn’t want. Forcing me to pay their extortion rate. When I addressed a fitnent issue with the mirror they blamed it on me for installing an aftermarket mirror that fit fine before the new windshield.
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June 2022 by Jason Wolfe
Will never be back. Poor customer service. Wouldn’t let me question about discrepancies on the pre authorization form but instead removed the windshield so I had no options. Not what I wanted nor ordered but drove an hour to them specifically for oem glass. Not to be called a liar and bullied.
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April 2022 by Daniel Ross
Absolutely horrible no real person or help service is garbage
