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November 2023 by Richard Giddens
Read all material given or sent to you by h this dealer very closely as they like to add services not asked for, neglect to tell you about the 3% surcharge for credit card payment and don’t fully service the vehicle. The service writer, Susan Rainey, met me outside as I dropped off my truck (this will come into play later) and I told her what I wanted; the oil and filter changed, fuel filters changed, transmission fluid changed, and she asked if I wanted the in terms flushed. I said yes, if that’s part of the 136,000 mile service. She said they would also inspect the rear differential and change the fluid. I said I wanted the front diff done as well. I also said I’d like the tires rotated with the air pressure set at 5lbs below max. I dropped off my truck without going inside so I didn’t see the sign on the service writer’s desk that Banner Ford charges a 3% surcharge for credit cards but not debit cards nor did Susan tell me about the surcharge. I received a text with an estimate of the work to be done, made sure the items I requested were on there and okay’ed it. It only had the rear diff service so I told Susan to add the front diff as I had requested. She said she would and resubmit the estimate. The program Banner ford uses wouldn’t allow me to view the amended estimate but she promised me she had added it. I told her okay to go ahead. Later she told me a diesel tech would be doing the work on my truck which I asked why it would take a diesel tech to do basic maintenance. Susan said her service manager felt since the mileage on my F350 was high (136xxx which isn’t high in my opinion) and the year (2015) it would be better to have the tech service it. I asked if they charged the same rate for a tech as they did an oil changer and she said there was no difference. I told her to go ahead of there was no rate difference. (Somebody is getting screwed however if they charge the same rate to change your oil as they do to have a 30 year diesel tech work on truck) Then Susan sent me a text saying the brake pads needed changing and I okayed that via text since the estimate tool didn’t allow me the ability to see an amended estimate. When I arrived at the dealership to pay for the services, I saw the paper printed out sign announcing the surcharge for credit cards. I had to pay with a mixture of debit and cash (lucky I had it on me). I checked the itemized receipt closely and asked again why a diesel tech would be assigned to do maintenance on my vehicle. Susan said it the service manager felt it was best because if anything was mechanically wrong and she said no, everything was fine. I had a “check engine” light on when I came into the dealership and a TPS fault light on so I asked what the 30 year experienced diesel tech said about the Check Engine light. Susan stuttered for a moment and said he didn’t say anything, that she would go ask him. I told her not to bother because if he had seen he would’ve said something. Nothing was mentioned about the Tire Pressure Sensor light either. Once I got home I went over the bill closer and found they had flushed the cooling system which I had not asked for. I called and told Susan about this and she said she would talk to her Service Manage about it. After a few moments she told me he said since it was on the original estimate and I had okayed the estimate, they weren’t going to do anything about it. Since I couldn’t view the original estimate, I have no idea if it was on there or not. I was more worried about the things I had asked for instead of something I didn’t. So, thanks Aaron Davenport, Service Manager, I won’t be going back to Banner Ford for anything. If they’re going to cheat me out of money for services I didn’t ask for, neglect to tell me about the 3% surcharge, and not check my vehicle over completely, why would I ever want to do business with you again? Let this be a cautionary tale and please find somewhere else to take your vehicle. Anywhere else.
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November 2023 by Nan Boswell
I called last week and set up what I thought was a service appointment for drop off this morning. I needed a brake issue (a Ford recall) fixed and am having an issue with my climate control not working. I got up an hour early, lined up a ride, and went to drop my car off and was told that they don't make appointments and that they are 2 days out. I didn't leave my car since I can't afford to be without a car 2 days. I'm new to town and had been warned by family that they have a bad reputation and I can definitely see why. Lesson learned ... I should have trusted family and Google reviews.
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September 2023 by Bronson Bonner
My experience with Banner Ford was disappointing. I spent over $4,000 on work, including new brakes for my truck, only to discover they forgot to put in a caliper bolt, causing the caliper to come loose and bend my brake shim. While they fixed the bolt issue when I went back, they neglected to replace the bent shim. I won't be returning, and I advise others to avoid them.
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September 2023 by Limbrix Conley
I drove 3hrs to this dealership this morning, because I was told they had the 2024 Mustang gt. They didn't have the car, didn't apologize for the inconvenience, but tried to sell me the dark horse, after I told him how far I had driven. My appointment was at 9:30 this morning, for a car that they knew they didn't have.
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September 2023 by Buster RayD
The service department is the best of the best. Positive attitudes with the desire to please. A great place to be.
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September 2023 by Bryar K.
DO NOT TAKE YOUR VEHICLES HERE!!! Brought in my girlfriends 2014 ford fiesta titanium on a recall and within 24 hours they had broken an additional pice of the vehicle which left her without a vehicle for 3 more days just for her to get it back and the entire locking mechanism is completely in shambles constantly going on and off saying the doors are open even when locked BROUGHT IN CAR FOR A SIMPLE RECALL FIXED AND NOW IS COMPLETELY SCREWED Made it just long enough to make it to the house now won't even turn over. They had sole possession of the car for 6 days and are claiming they didn't cause the problem. RIDICULOUSUpdate: After taking it back to the dealership and showing them that there was no way it was anything other than them they fixed it but we were still out of $200 bc of the battery we had to replace bc of them so you're looking at 50/50 id say
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August 2023 by Whitney Knieper
I am from out of state and inquired about a pre-owned SUV they were advertising on the internet. I was connect with Brian and asked many questions and asked for pictures of the exterior and interior, as there were none online.He couldn't locate the keys but sent a couple of pics from the outside looking in. I specifically asked if the vehicle had any cuts, scratches, tears, etc on the interior and if it had ever been smoked in. He avoided the question and finally after many attempts to get the answer he said he didn't know if it had been smoked in.He finally sent me interior pictures but conveniently left out a section of the drivers side.We negotiated a price and came to an agreement. I told him if the car was the car that was advertised and in the condition he claimed, I would buy it that day.I took a flight to Monroe from DFW. Brian was off that day, but set us up with David Newbury (who was excellent. 5 stars for David).When we arrived at the dealership and I got in the car, the first thing I smelled was smoke. It was clear they had tried to ozone it and clean it, but the underlying smell of smoke never really goes away. I asked my mom if she smelt it and she said "Yep, and I see a cigarette burn too." On the driver's side of the area between the door and windshield was a burn the size of a cigarette and sever burned discoloration from the incident. There is no way to miss this as it's perfectly in line of sight. And the Driver's seat has major wear that looks as if the previous owner wore dark blue jeans all the time and it rubbed the seat blue-ish.Brian's purposeful misrepresentation and attempts to avoid the question irritated me as I would not have take off a day of work to get on an airplane if he had been honest about the car. I'm sure he thought that since I was getting on an airplane that I was going to buy the car no matter what. I wouldn't have bought that car if they offered to lower the price to nothing.The manager tried to offer a $500 reduction in what we'd agreed to because of the burn and smell...but that wasn't nearly enough. For just a few thousand more I can buy a BRAND NEW car that has not been smoked it or have any blemishes.I'm irritated with Brian and the manner in which he handle this situation.HOWEVER...David Newbury was great. He offered us a ride to and from the dealership and was profusely apologetic for the situation even though he had no part in it all. If you're going to go here to buy, speak to David. He went above and beyond.
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August 2023 by Southern Rivers Properties LLC
Well my wife just informed me that when she too truck in that they could have changed all filters under warranty but seeing that its over 60k now they told her we pay for so tell what kind of service it is when you don't tell your customers about what is coming up or can be done to help them out . Guess I will have her go some where that appreciate their customers.
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July 2023 by Steve
Just wanted to give a shout out to the service department at Banner Ford in Monroe, La.We were heading home to Florida in a 2019 F-150 from a month long road trip. We hit some torrential rain and road flooding in Arkansas which apparently caused the check engine light to come on. Truck seemed to be running fine so we drove to the nearest Ford dealership the next morning in Monroe.Did not have an appointment but arrived at 830 AM and spoke to a very nice young lady at the service desk and asked if they could possibly take a look at the code and see if it was something serious or not. She said they could look at it and that it would probably be an hour or so.30 minutes later the service manager came out and said it was an innocuous error from the 02 sensor probably caused by the water from the night before and he was able to clear the code. All this and they didn't even charge us for their time.So very grateful to Banner Ford service department for taking the time to give us assurances for the rest of the trip home.
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July 2023 by Debra Zirkle
My car is 12 years old. I called to schedule a repair and they don't service cars over 10. Obviously they have no pride in the brand. I've already paid $1,00 to a place finding out what was wrong but they couldn't get the key to code so I have to take it to the dealership. Thanks to this dealership, this 30 year Ford owner will be buying a Chevrolet.
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June 2023 by Kathy Claiborne
Had to call repeatedly to find out what was going on with our car that was left for diagnosis. They couldn't even give a courtesy call to let us know their transmission guy was out for a week and they are backed up with transmission jobs.
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June 2023 by Brennan C.
I called about a little over a month ago regarding a recall on my bronco sport. I went in to get the part ordered by this lady named Jenne. (This was the lady I was communicating (or attempting to) through this whole process. She said they'd call me back when it came in (she said it'd be in probably in a week or so). I never received a call. I called back a couple weeks later and she seemed annoyed and was like yeah your part is in when do you want to make an appt. I made one for the following week morning to drop it off at 7:00am when they opened and get a ride to work from Banner Ford since a rental car was not an option. I left about 30 minutes earlier from my home since I live 45 minutes away from Banner and got there and pulled my car into the service department. I got out and the lady I had spoken to told me my technician that was supposed to come in and work on my vehicle called in. She didn't bother to reach out and tell me this before I drove there or contact me that I needed to reschedule. I made another appointment later that week to come in. My work schedule changed this day so I could not come in because I wouldn't have a vehicle to drive where I needed to go and when. I attempted to call said lady I had been communicating with and left messages and she never reached back out. The next day I made another appointment with said lady and they were to pick my car up on said date at 8:15 that morning and drop it back off when I got off at 3:00. She ensured me of this. I got to work early expecting them to be there on time and no one ever showed up. I waited and waited for an hour and no communication was made from their end regarding if they were coming. I attempted to call twice with no answer. I anticipated them to come pick it up later that day but no one ever did. No one bothered to reach out to me either. I attempted to reach out and tried to reach her but she never answered or called me back. I talked to the kind operator women who answered and transferred calls and she took a message for me to said lady and took my number for her to give me a call back. Days later, I never received a call back or any communication from their end. I will never be using Banner Ford again and their lack of communication is very unprofessional.
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April 2023 by Dylan deloach
Slow, never will call back to give you an update , the advisors never know anything and they never try to help out. I am out of town at work and it’s been 2 almost 3 weeks and nothing has changed. Worst ford dealership I have ever had to deal with. Will never be back
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January 2023 by Anne Vines
Service after the sell is just as important as getting a good deal on a car. Service department is very poor. I was told it's "normal" for my sunroof to leak because "all sunroofs leak;" eventhough, Ford headquarters say water should not be leaking past the seal. This is my 3rd sunroof so I absolutely know my sunroof shouldn't leak.Gaslighting customers is no way to have repeat customers. I have video evidence of the sunroof leaking that was provided to the dealership. Due to their inability to "duplicate the problem" they refused to fix the sunroof while its under warranty. I had to push to get my transmission fixed as well. At 35k miles my car required a complete transmission overhaul but at first "they couldn't duplicate the problem." They were ready to send my car back home without fixing anything. After discussions with the service manager the transmission issue was looked into a bit deeper and they found there were significant issues with the transmission.Thankfully, I was provided a car during the almost 3 months my car was in the shop. This is my second Ford car and I will never purchase anything Ford again.
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January 2023 by Roy McCoy
Tried to buy a vehicle from them, but they wouldn’t sell it without selling a sham protection package to cover their false advertising of a low price. I went to Wray Ford in Bossier the same day and bought a vehicle with no problem. The people at Banner are rude also.