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January 2024 by Ruby Morton
Had to send for part after discovering the one in store did not fit. However, I was never notified until after waiting for 2 hours. I was told when I questioned what was taking so long, and no one was working on my car on rack.
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December 2023 by Melanie Mancill
I didn't have to wait too long, and the problem was taken care of. The associate at the front desk is always friendly.
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November 2023 by Ann Decker
Have used this shop when my girls were. Driving bought a lot used tires. Best service. Friendly and fast. Gave a better price than anyone else in town. We get our new tires Monday.
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November 2023 by Susan Gregory
If I could give a ZERO STAR rating I would. The mgr does not stand by his word and is LIAR!!!!!! Needs to go back to take the vlass "Customer Service 101"....another 20 times......sad how so many people have NO WORK ETHIC OR LOYALTY.
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November 2023 by Brian H.
Great service, friendly staff, and when I noticed something after picking my car up they pulled it right back in and fixed it.
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October 2023 by Angela Bryan
I got ready to leave work this evening and noticed I had a very very low tire! I get my air gauge and check the tire and it doesn't even register. I drove to Firestone which closes at 7 pm and it is barely 5 pm. There were probably 8 guys outside in the bays. I go to the front desk and a guy comes in from the bay area. I explain that I have a really low tire that won't register on an air gauge and I have a 35 minute drive home. I ask if they could at least look at it or put some air in it so I could make it home. He told me no, to bring it back in the morning. I said I have no air and 35 minutes to get home! He said the tire guys were already gone. I asked again if anyone could please just put some air in it so I could at least get home and he said they couldn't help me. I went across the street to an oil change business, not tire business like this place is supposed to be. Well, they not only checked the tire, found the screw, made sure the other tires were good, over inflated it enough so I could get home, and they didn't charge me one dime. Thank you,to the other guys for being decent human beings even when it wasnt their job description!!! As for Firestone, I know who won't be getting my tire money tomorrow when I do take it to get tires! What happened to common decency? It literally took about 5 minutes!
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October 2023 by zZCHUYZz
I took my car in to do a alignment and they didn’t even make sure to have my steering wheel straight, so when I straighten the wheel when driving, the car turns left on a straight wheel. Now I have to reschedule an appointment and hopefully it get done right this time.
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August 2023 by Jonathan Leigh
Schedule an appointment and missed it but thankfully they were able to let me know that they could stay over service my vehicle for the day so I brought it up there on my lunch. Told him what I needed just the brake pads replaced and ask how much it was gonna be, and when I could expect to pick it up, he could not give me an exact info at the time and told me he would call me back an hour and a half before they close. They call me and tell me that I cannot have my vehicle service that day. Not only did I spend 30 bucks having to use Uber and Lyft to get back-and-forth up there for dropping it off and picking it up but I was also not able to get my vehicle serviced. This is the poorest auto shop customer service I’ve ever
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August 2023 by J Clark
Service is usually done in a timely manner, but according to the store hours , they should be open for business today, Saturday until 6:00. The time of this review 5:05 pm, Saturday, they should be open; however, they are closed....a blank trip for me.
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July 2023 by Kandt Be
Above and beyond customer service. We got a flat on I-20 and Firestone was the only place that had my tire in stock. They even stayed after hours to install it for me. I so appreciate them!Service: Tires
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July 2023 by austin keshner
Set an appointment online they didn't honor it in the store. They said I could come back in a couple days. I for one won't ever return. This wasn't the first time I was unsatisfied by their service but it will be the last.
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June 2023 by Russell White
I had an appointment to have my Bridgestone tires looked at for warranty purposes. My appointment was for 2 PM and I arrived at 1:45 PM and they said they could not honor my appointment due to being busy. What is the point in making an appointment if they can’t honor it. The manager was very rude at the location.
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June 2023 by Sarah Phillips
The staff was very polite. Answered all my questions then began to flux the problem with my brake light warning. Amazing problem solved. Thank you Firestone staff
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May 2023 by Jeremy Niette
The customer is not there top priority, don't waste your time and trust in there services. Look at the reviews, I'm not the only one. This place needs to be closed up.
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April 2023 by Jerry W.
Said they rotated my tires , but did not. I marked tires before the appointment and they were in same place as when I left it. Do not take your car to this location. A bunch of idiot's.
