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November 2023 by Josh Waits
The inside atm recently ate my money, none of the staff members were any help and the manager didn't even have the authority to help me.
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October 2023 by SketchPV
Perhaps I’m lucky to still even have a local branch but this location must be the worst I’ve ever visited. ATMs work about as well as a McDonalds ice cream machine.
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August 2023 by Evelyn Contes
AWESOME PLACE TO EAT THEY ARE VERY ATTENTIVE.
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June 2023 by PAM Greer
I love Capital One
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November 2022 by Wilbert Robinson
They let some one clean out my bank account it’s been days and I haven’t got my money back yet.
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February 2022 by Wanda Futch
Capitol One Check cashing fees are ridiculous for non account holders even if the check is drawn on Capitol One.
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January 2022 by Michael Chriceol
Quality reputable bank for all your normal banking needs. Too few locations for such a huge chain though. Fees are standard and most regulatory set. Nothing special, yet no real complaints, bland and blah blah... Wake up America! Woop woop
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November 2021 by Dennis Hallack
Capital One Bank did not earn a single star but zero and fractional stars cannot be awarded so I am stuck awarding a single star. My rating would be zero stars if that was allowed. All national banks are terrible, but this is probably the worst one in this town. And it starts at the top, as the alleged manager Renee Richard is one of the worst bank employees I have had the misfortune of dealing with in decades. Their behavior indicates that they do not want to have any deposit customers, an odd strategy for a depositary institution. If you would like to have customer service from your bank, you will never, ever get it from this branch or from this bank. You must absolutely avoid Capital One Bank at all costs. I do. Always will.
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November 2021 by Bre Brix
Quick and polite service, just what you like from your bank. I'm from out of state and welcomed the courtsy and personal touch.
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November 2021 by Brian Herrington
Terrible customer service certain tellers have horrible attitudes and need to be replaced
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November 2021 by Oaxaca Aucoin
The. Worst. Bank. In. America.
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June 2021 by Chasity Jenkins
Worst experience ever today I asked why did I need 2nd form of ID to withdraw money the teller had much attitude for no reason over a simple question. Responding "yea" like I'm her cohort it's yes ma'am to a customer . They should roll back the camera and fire her from the commercial lane. Doesn't matter if I was in the wrong lane be professional and polite regardless. I'm considering closing the account because I don't need my money somewhere that behave that way
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June 2021 by グリノキ
Thieves. Bank elsewhere if you don't want your money stolen and information sold.
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August 2020 by Melanie F
This branch is so slow and customer service is awful
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July 2020 by fantashia shaffer
I been depositing money in my dad’s account at the other locations. When I went to this location, they needed my license and Social Security Card to make a DEPOSIT! Now this is the only Capital One bank in Monroe. I made about 6 more deposits here and had to give them that information. Now the teller said I don’t have to give it because I’m in their system. Never heard of making a deposit and have to give up my SS#
