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October 2023 by Dante T.
They have repaired 2 vintage items for me. A PL-7 turntable with speed issues, and a JVC single well cassette deck in need of refurb. They were unable to fix the ADC 6000 Accutrac turntable. I think the issue was the cost versus value, and parts were going to be rare to find. I am bringing a PL-S40 TT and my Sherwood 1975 tuner/reciever in for refurbs. Not sure what the bad review was from. These guys are personable and know their stuff. There are only two of them that do the work and run the business.
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August 2023 by Carrera Porche
No selection. Pushed to the high price items. Very rude and dismissive. Would not recommend for purchases.
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June 2023 by Jamie Naquin, LMT/ Owner
Wilson Audio has all your needs covered when it comes to audio. Jarrod it's extremely funny, but knowledgeable, keeping things light.
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April 2023 by Liz Cooke
I cannot recommend Wilson Audio highly enough. They are expert technicians and restored my beloved mother’s 50 year old receiver and record player with the care and attention to detail as if it were their own heirloom. They have a devoted customer for life. Thanks, gents!!!
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April 2023 by Gus Vides
Wilson audio has been my goto location for my all my HIFI needs 2014. They have helped and continue to help me pick the right system for my audiohile wants. They helped me tune in my listening room, allowing me to get them most out of my system. My home theather system was purchsed through them. Again, any technical needs they were there to assist with the equipment they sold me. Their support and service is top notch! It's refreshing to have a local HIFI store with such a knowledgeable staff. I personally love great sound but don't have the time to research products for hours. I go see Doug or Jarrod, tell them what im looking for and my budget, and I walk out with a great sound or upgrade. We have never been disappointed with our purchases from them. If there was, they took the time to understand and make it right. This is the power of local small businesses; they care about their customers. Below is a story of my last major purchase, which I wish I would've bought from Wilson Audio. But in the end, Wilson Audio is getting my business.I had been eyeing a Clearaudio Concept for years. I finally made the decision and purched a Clearaudio Concept from an online dealer. Turns out the unit had a defective motor but thankfully was under warranty. I wanted to ship it back to the dealer for them to make the repairs, but that wasn't an option, and I had to ship it to the importer. The importer would not take the unit with the tone arm. I wasn't comfortable with it, but I had to remove and figure out how to store the tonearm before shipping it. I was responsible for $300 in shipping to them, they paid the return. When I received the table back from the manufacturer, it was missing the armboard screw. I called them and they sent a replacement. Again, it's more time until I get my turntable going again. At this point, all the pieces are at Wilson Audio, so they'll get it going again. Not the online dealer! I should've bought a turntable for Wilson Audio. I dont think it would've been so costly and troublsome if there was a warranty repair. This is a lesson I will not forget, and I'm done with online sales for a major Audiophile purchases.
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March 2023 by Sienna Pinderhughes
I truly enjoyed my experience at Wilson Audio from the very first phone call and I will definitely return again. They were extremely knowledgeable, clearly love what they do and went above and beyond to make sure that my record player functioned properly. I purchased my first record player last weekend from a garage sale and noticed when I got home that it was missing the belt. I did some research and was referred to Wilson Audio after speaking to several other local shops without much luck. Wilson had exactly what I needed and offered to install the belt at the shop so they could confirm it was the right size. I brought it in today and had the MOST pleasant experience. Jarrod remembered speaking to me on the phone, helped me carry my record player from my car and installed the belt without issue. After testing the player he noticed that is was spinning slowly and Doug (owner) was able to tweak the speed. Jarrod shared signs to look for to know when it is time to change my cartridge and a bit of history about Wilson Audio. I just got home and the record player works and sounds great. Do yourself the favor and support this gem of a local business!
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February 2023 by Jimmy H.
I called them Feb 14th to ask about a price on a upgrade on my Anthem MRX1140 to 8K. A sale person by the name of Jared answered my call. He give me a price and then said since I didn't buy from them the price would be even higher. I asked to speak to a manager and he said he was the manager and laughed. So I called back and asked for the owner Jared answered my call and immediately hung the phone up. That was bad. No way to do business. If I was the owner he would be looking for another job
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January 2023 by David Seltzer
Really friendly and knowledgable staff. Had a repair done, excellent and FAST service. Nice selection of HiFi brands and equipment. Nice to have a quality HiFi source in town
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October 2022 by Nader Shourbaji
Doug and Jarrod are a great team. As knowledgeable as they are friendly. They repaired my vintage amp and preamp to new condition, I will definitely be back to buy from them when it's time to replace!
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September 2022 by Lyn
Very poor customer service by employee. The workers change prices of items randomly by hundreds of dollars from week to week. Most items do not have a price tag so if you look like money be prepared to pay double or triple the market rate for 40+ year old audio equipment. This place will never see my money.
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August 2022 by Mark Workman
I have been in high-end audio shops from NY to CA. None is more congenial than Wilson's. The store carries a thoughtfully selected range of equipment to satisfy a full range of budgets, from the modest to the extreme. Jarrod and Doug are clearly conversant with the esoteric world of high-end audio, and have abundant patience in sharing that knowledge with their customers. When I destroyed a brand-new exquisite cartridge they bent over backwards to help me replace it at no profit to themselves. Their expertise and decency are a wonderful combination, and I highly recommend their services.
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August 2022 by Gy
Spoke with Jarrod on the phone many times. Finally had a chance to visit the showroom today. Was greeted swiftly by the owner Doug, we discussed what I was looking for, a pair of Magnepan 1.7i speakers. He took me back to the listening room and fired up some Miles Davis and then some live Eagles. The sound was fantastic. We talked about power requirements and proper placement in the room, etc. Super knowledgeable, super friendly. ZERO pressure for the sale. They truly care for their customers. Highly recommended!
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August 2022 by Anthony Perez
Jarrod and team at Wilson are always great to deal with. Whether I need a new piece of equipment or just someone to bounce ideas off of they are always willing to spend any amount of time with a customer. Never felt any pressure to buy but after my experience it would be hard to buy from anyone else.
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August 2022 by Hrabz
Wow, expert staff with multiple listening rooms. A short visit turned into several hours of pure listening joy! Love my new turntable, noticeable improvement. Thanks Doug!
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August 2022 by Mark Shaw
Great audio store with very knowledgeable staff.Been a few years since I've been in, but needed a service on piece of gear I bought w/Doug & they took care of me on the spot. ??
