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August 2024 by Eric Ettinger
I routinely have to deposit checks with the teller and they're always courteous and prompt. Rarely do I need anything more. However, recently, I needed assistance as fraud was detected on my debit card and it was during the Cloudflare/Microsoft outage so I couldn't handle it by phone. Then, today, although just in to deposit a check, I encountered the same person, Tiffany Ebersole, and in passing told her I had an issue with Zelle (which is *in* the HW app - super helpful!) and she offered to call the call in number with me so as to avoid me failing to remember my first dog's middle name when being authenticated, and having issues there. Again, she was very helpful and very pleasant to deal with. I was a happy customer already but Tiffany reaffirmed that HW is a solid organization with friendly knowledgeable staff.
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July 2024 by Phil Marchese
Slowest drive-thru imaginable.
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June 2023 by BR
This podunk, antiquated sorry excuse for a bank doesn’t allow cash deposits through the ATM or have auto loans. The only way to get an unsecured loan is to have an 820 CS or the banker knows who “ya mama and dem” are (translation - you’re a “somebody” in Nola or Metairie Also, if you try to make a transaction at the teller 10 minutes before 4, you’ll get a rude reply and ultimate deny. I’m closing out my accounts today and going with a 21st Century Bank. I advice everyone else to do the same.
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April 2023 by Emily Bohte
My fiancé went into this bank in Harvey this morning wearing an Anti Biden shirt and before they would help him they made him change because it was offensive to others around.. my fiancé and our family has been banking with Whitney for years. How are people so sensitive that we can’t just handle a simple bank transaction without people getting offended?
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April 2023 by Billy Fontenot
Always professional and very nice
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September 2022 by Paulo R Sirugi Lopes
Best Branch in the city
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August 2022 by Paulo R S Lopes
Best Branch in the city
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May 2022 by Amanda Davis
I had a great experience working with Richard Salas at this location. He was professional, personable, and knowledgeable. I would recommend services here.
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April 2022 by Chad Roberts
Excellent service.This location has really stepped up their game. If you need assistance look no further.
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June 2020 by Stephen Winningkoff
So there are zero signs indicating that parking is for bank customers only here. A security guard, Corey, with Allied Security told me I could not park in the lot while I ran next door for a to go order. This gentleman should not be put in this position. If the bank wants parking only for their customers they need to post signs, not make this security guard tell people. Pretty sure if my car was towed and there are no signs indicating that I cannot park there it would not be legal. So so e needs to own this problem at the bank. Post signs or stop making security guard threaten people. He is not law enforcement and should not be put in this position.
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May 2020 by John Norris
They never open when you need them I'm sorry I lost some memory due to my heart attack but the Metairie branch employees are rude I know you have rules but when a customer need help they should be help I try to be nice but I feel lost and picked on because my memory comes and goes please address this matter I will not mention names but this should be addressed thanks
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March 2020 by Lu M
Always personal, efficient and professional; Mom used your services and I wouldn’t use any other bank ??
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April 2018 by Patrick K.
Ever since the old Whitney bank branch across from Dorignacs moved into their new location down the street their drive up is unbelievably slow. I truly hate having to cash checks there because even when there drive-up isn't busy the wait time is agonizing.
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December 2017 by Allen Fogarty
I miss Hancock Bank. Every thing about going to this bank has become unpleasant
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December 2017 by mike ghazool
Since Whitney took over became worse management ever. I really hate going there anymore.
