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March 2024 by Meredith Kuss
From the staff to the services provided, Pet Palace is the best. Just recently, my husband and I rescued a sweet pup who has severe anxiety. We had been told he hates the groomer. Once we brought him to pet palace, we explained our situation to the owner, Jill, who was beyond amazing and wholeheartedly understanding with our new guy and his situation. She agreed with us that the most important thing was to make sure he was comfortable and never became too stressed out .His first day there turned into an easygoing “hangout day” just to get used to the staff and new surroundings. He returned soon after to receive his first long overdue haircut! We couldn’t be happier to have found our true grooming and daycare companion in Pet Palace for our new guy - now getting all the love he’s long deserved.
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January 2024 by Abigail Labit
My nearly 12 year old catahoula always comes home looking & feeling great after her grooming here. She has separation anxiety and never looks stressed coming home. Would definitely recommend.
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January 2024 by Chris Cannizzaro
Pet Palace Killed my dog!!! Do Not Trust them with your pet!!! I boarded my German Shepherd in the Pet Penitentiary for around 10 days and only when my return flight was delayed did they contact me to inform me that my dog was deathly ill and needed immediate attention (they were going to give me back a sick dog on his death bed). When he arrived at the vet and they weighed him in, he had lost nearly 50 lbs since we dropped him off! He also had an infection that got into his blood and ultimately his heart. He fought for his life in the ICU for another 10 days before passing away. Pet Palace still charged me for the boarding and refused any compensation for the nearly $10,000 in vet bills to try to keep him alive. There is a special place in hell for these people!!!
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November 2023 by Preston Long
After trying several other dog groomers in town this place has truly earned our business. They do such a good job! Communicate what you want at the front desk and that is what they deliver. And our pup loves it! We also love the system they have. Set the appointment for a certain day, drop your dog off in the morning and pick him up in the afternoon. No set appointment times is super helpful for a busy lifestyle.Edit. Just got another cut and came to leave another 5 star review but apparently Google only lets you leave one review. This place is awesome. Definitely don't hesitate to bring your pets here. Mine is so happy every time we pick him up and the grooms are always 5 star!
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November 2023 by Tiffany Gilmore
I have taken my goldendoodle here 2x for grooming. They seem to know how to do a doodle haircut without making my dog look too much like a poodle.
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September 2023 by Sue D.
Today I took my baby to get groomed at Pet Palace. He came home clean, happy, and with the perfect groom!! The place is clean and the staff is incredibly friendly!! We will be back!!
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July 2023 by Richella S.
First let me say, we have been with Jill and her staff for nearly 6 years. We moved back to the NOLA area with our then 13 yo Shih Tzu. She had the same amazing groomer in Colorado for 13 years. When we switched her these people were so kind and caring to her. She was so spoiled! No big dogs for Miss Emma (napoleonic complex is a known quality of this breed- and she was the queen!) no kennel always being lugged around by on staff member or another. She crossed the rainbow bridge in July of 2021 but not before Jill made sure she was beautiful one last time. After we said goodbye, we received the most beautiful sympathy card that EVERYONE wrote a special memory or message about our girl in. Let's remember she only came once a month! That says a lot of their character and integrity. Their love and care. In October of 2021 we adopted two new baby girls. And so the love and care the commitment continues. I'm so grateful they treat our dogs as we do, part of their extended family. To say they are anything less than loving to your baby in this establishment is simply unnecessary bitterness. To claim they are neglectful (as one review stated) in my opinion and experience is greatly exaggerated and untruthful. Lastly, if I even suspected ANY HINT of neglect or abuse (not caring for my girls in a manner that is consistent with their wellbeing is abuse) do you think I would continue to bring my pride and joys here? Let alone write this ridiculously and supportive review? This is my opinion my experience after 6 years.
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April 2023 by Amanda Gendusa
This is the best grooming facility I've been to. It is clean, has excellent groomers and is such a friendly and loving atmosphere. The service is always spectacular and Jill the owner is always there making service personable. My pup comes home happy each and every time. ❤️❤️
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April 2023 by Josie DeGrusha
To the owner who lost their companion. As caring as Jill is about her clients and their owners , I find it very unrealistic that no remorse was shown. I am a Realtor and had multiple offers on a home. A client of one of the offers, that did not get the home, wrote a terrible review about me. Sometimes I wonder about that review, was it really necessary to write the horrible things about me.Words are like bullets, you can’t take them back. Anger and grief can be used as something to punish. I am so sorry about your loss. I have 3 pups, myself, I love the care at Pet Palace. I have used long term boarding and all services. I am pleased with all. ??
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April 2023 by Carolyn Suber
My dog Merry and I absolutely love pet palace!! She has the best time playing with the other dogs when we board her and she always looks beautiful after a bath and a fresh cut!! The staff is wonderful!!
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April 2023 by Hank Smith
Had a terrible experience with my last groomer at a different place so I decided to give Pet Palace a try. My dog came back happy and looking better than ever. My dog isn't the easiest to groom so I was transparent with them about her behavior. They did a fantastic job, highly recommend!! Thank you for making my Cercie look AMAZING! I appreciate your patience & professionalism with me as well as my dog. It's something the last place I was using was seriously lacking. I will update my review with a photo next time she comes in which will be soon.
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April 2023 by Gabriella Velazquez
The owner Jill and staff are friendly and caring. My pup always comes home happy and tired! Love this place and know my Opal is in good hands!
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April 2023 by Michael Toscano I
Took my pup Opal there and she had a blast! Very pleased with service and friendly staff!
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March 2023 by Kristie Cannizzaro
Pet Palace killed our beloved German Shepherd. We boarded both of our dogs at their horrifically negligent facility. During their 9-10 day stay, one of our dogs lost nearly 40 pounds!! He contracted a drug resistant staph infection at their dump of a facility, wasn’t eating or drinking for the duration of his stay, and they failed to act or even alert us until he collapsed.He was admitted to the ICU at Med Vet, where we spent over 10k trying to save him, but he died in agony. These people are monsters. No apology, no remorse whatsoever. If love your pets, don’t let these awful, negligent people near them.
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March 2023 by Chris C.
Pet Palace Killed my dog!!! Do Not Trust them with your pet!!! I boarded my German Shepherd in the Pet Penitentiary for around 10 days and only when my return flight was delayed did they contact me to inform me that my dog was deathly ill and needed immediate attention (they were going to give me back a sick dog on his death bed). When he arrived at the vet and they weighed him in, he had lost nearly 50 lbs since we dropped him off! He also had an infection that got into his blood and ultimately his heart. He fought for his life in the ICU for another 10 days before passing away. Pet Palace still charged me for the boarding and refused any compensation for the nearly $10,000 in vet bills to try to keep him alive. There is a special place in hell for these people!!!
