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February 2024 by Riain Rising
Best business plan ever. Taking a queue from dollar stores the merchandiser fills the store with chinese made plastic and paper products that will be purchased and thrown out within 30 days. Then people go back every holiday and do it again. Too bad its environmengally tragic. However stupid I find myself in here once a year with about 24 women standing in line eating sample candies and watching how to vids on my phone. All morbidity aside, its great when you cant wait for Amazon and need it ASAP. See Chewbacchus creation. 3500 strands of Silver mylar.
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February 2024 by Mariana Iliescu
If could give 0 star for their customer service , I would .The "manager " who was on charge this day, couldn't handle a fault of their employees!Instead of solving the issue , insulted me and gave me attitude like wasMy fault !Never go back to this store!!
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February 2024 by Oniel Rivera
When you go to a store and you are looking for something specific, the logic is to ask!! I came to party city and in truth the two employees they have in the store are useless, they look like two mummies and without education they don't even want to move to help you, don't come to party city in Metairie, go to Walmart instead, they treat customers better there! ! These two employees never had the intention of helping me and yet I explained to the boy that what he was looking for was for a project at my daughter's school!! 02/01/2024 7:45 pm
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February 2024 by Julie Schneider
I’d give zero stars if possible. Worst customer service in the greater metro area. Employees watch as customers struggle. Avoid at all costs.
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February 2024 by Celeste Slone
Standing in line with one register. The other one froze, but the other 3 employees are still blowing up balloons. There is now a line and one customer has walked out extremely upset. Party City please don’t do this to your employees. They are now looking for the manager? Ari? Who is not it upfront helping. Most of the folks who work here are pleasant, but this is not the first time I have seen this happening to these poor folks. There is a long line now and the young man has left the register to only come back and say he can’t give the woman in front of me a receipt-the manager did not come up. Bad customer service! ?
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February 2024 by Jennifer “Jenny” Zimmerman-King
Friendly staff and fast.
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January 2024 by Tenille Ottley
Messed up order and trouble to get refunded
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January 2024 by Catherine Bell
Horrible place, zero customer service. They could have cared less...I had to go in the store after never receiving curbside service and find my own order.
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January 2024 by Lance Uhde
Sadly, hopefully, this location won't be closed in the reorganization. It has always been convenient to shop for supplies needed for functions. Especially when on a budget. Employees have been helpful. Miss the Elmwood location already. Average people need this business for their events. Very concerned.Regards, Lance
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January 2024 by Karen Theriot
Love this store. Everything from balloons to birthday, wedding, anniversary and more. Decorations for any occasion. Great holiday decor. Employees on the day I went were less than helpful. Considering 5 employees were on shift behind the counter not one was walking around the store offering help to customers only 1 employee was working a register and more than 10 people were standing in line to be checked out. The manager was also behind the counter although not helping the employees. Very annoying considering how many people were being paid to do a job that was not being done and the employees could have cared less all of us were waiting for o er 30 min to check out.
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January 2024 by Ashley S.
Terrible do not recommend. Disrespectful staff. Staff cursed at me when I asked if they had a product that showed in stock online.
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November 2023 by lindsay higgins
I just needed 4 regular balloons for my daughters 1st birthday party. Came to the store for 11:5 am and was told they could not blow them up until 130. I am in disbelief right now. Never coming here ever again.
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November 2023 by Laura Ducote
My daughter and I went here durning Halloween, the store was packed with excited shoppers looking for the costumes. Service is somewhat slow on a regular basis but they are always nice and polite.
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November 2023 by Marquetta Messick
Some of the worst customer service I have ever experienced. If I could have given this location a negative review I would have. From having an employee tell another customer to chill out that it's not that big of a deal when he was waiting for a long time for his balloons to not returning a sealed unopened item with a receipt- calling the manager (Trinity) and have her be rude and condescending. Especially since I told her I would be leaving a review. She could care less. We Asked for a copy of the policy in writing but she wasn't at the site she said so she wasn't coming down there to show me- I informed her that policy should already be at the store but was still not able to shown it to me. Said I can leave a review and someone would call me back. Apparently customer service has went out the window at this location. There was 2 registers opened with basically the one young gentlemen working the register with a line of about 15. I waited in line for about 25 minutes the First time and when told no I went out to the car to research and found it never said online that I couldn't return it. When I walked back in I was told by another person after informing her what I found and she said yes we can return it- to get back in line- wait about another 15 min to finally have the conversation with the manager. I called another location who was very nice- walked in and out with my money in about 10 minutes. I ended up missing my scheduled event that I paid for due to this horrible experience!
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November 2023 by Chris Manguno
The customer service here is great, everyone who is saying it isn't clearly had a bad attitude. The manager was really friendly and helpful and three of the cashiers I spoke with were all very friendly and helpful. The manager helped me with a return. I think all the staff here is happy to give respect, as long as you treat them with respect too! Y'all need to learn some manners lol.
