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June 2024 by Bradley Ross
I recently purchased an expensive refrigerator from this local distributor, expecting premium service to match the price. Unfortunately, my experience was disappointing.
There was a complete lack of communication regarding installation. If I had known it wasn't included with delivery, I could have made arrangements or purchased additional services. Now, I have a 750lb refrigerator in a large box in my kitchen, requiring more than just a simple plug-in.
When I raised concerns with the management about what would happen if the refrigerator didn't work when installed, the response I received was, "It is like anything you purchase, and it doesn’t work. That is a service problem." This was disheartening and left me feeling unsupported after making such a significant purchase.
The delivery process was also problematic. The delivery man seemed rushed and caused damage to my kitchen floors in his hurry to leave.
I choose to buy locally to support local businesses and for the convenience of local service, but this experience has been a letdown. I had planned to purchase a range and dishwasher next, but after this ordeal, I will look elsewhere.
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August 2022 by Chris B.
Shari V found this place. They had the brands we were interested in for appliances. We bought from Nordic about 4 years ago. The brands and for the most part the service has held up. One of our over burners started malfunctioning. Nordic didn't fix it but they did connect us with the right people who work on our stove. The sales team were always friendly. For the most part, not pushy. They sold us what we wanted and didn't try and push us into anything we didn't have a need for. I'd repeat Nordic but hopefully won't have to anytime soon.
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October 2018 by kohjhart
These people are terrible to deal with. Buy your Subzero, Wolf elsewhere. All they care about is getting your money. After you pay them, they give you horrible customer service. I wish I would have purchased my Subzero elsewhere. When you spend this kind of money on high end products, the customer deserves great customer service. You will not find it here. Do yourself a favor and spend your money elsewhere.
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October 2015 by egothard
Nordic Kitchens designed and installed the kitchen in my home and office. Randy and the design team were great to work with. Their designs were based upon our taste and budget. The cabinets and appliances are all great quality and perfectly installed. Excellent experience and am happy to highly recommend their services and products.
