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November 2023 by Jamea F.
If you're looking to purchase a nice reliable vehicle and receive phenomenal customer service do not hesitate to visit Lakeside Toyota. I recently purchased a vehicle here with the help of Mr. Troy Rouser, Mr. Max Amenta and Mr. Jeff. All three gentlemen were very professional and personable. What I really appreciate is the consistency with their assistance. I love my new car. Thank you lakeside Toyota for making my purchase smooth.
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November 2023 by T L.
I made an appointment to replace wiper blades and car service. Then they call me to tell my I need change filter, oil but I said no. I do not know why they're change oil and filler with tires-rotate ( I did not know what is it!!). I paid $162.77.
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November 2023 by Lewis Nolan
No ordeal buying a car at Lakeside Toyota. Jonathan Briant recognized our needs and desires while providing the necessary details for an informative decision. We knew what we did not want and he didn’t insult us with car sales 101 techniques. He is a consummate professional like Max Amenta who handled the final sales processing. It was all a straight forward streamlined process that made our car buying experience unlike past car buying experiences. Great job. Great car.
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November 2023 by Bridget Cary
I bought my car through Pat Brown. This is my 4th car I have bought through him but my first at Lakeside a Toyota. He worked diligently to make my car buying experience a breeze. But I will say if it weren’t for Pat I would have likely never experienced buying a car at Lake Side toyota. The staff there were incredibly friendly, the faculty was immaculately clean and even the salesmen who weren’t a part of my buying experience were friendly offering me coffee or water while Pat was running around getting things together. I could continue to be angry with my last purchase at Ray Brandt but I’m just going to take the high road and say Thank You Pat and Lake side for a true VIP experience.
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October 2023 by Stephen H.
My car was in service for a brand engagement, pre-recall issue (roof rack leak into headliners etc.). I had to call constantly in order to get any update. At one point, even Toyota Corporate couldn't get Lakeside service on the phone. I had to leave work early and drive out there. It was delayed due to, among other things, the service tech having ordered the wrong carpet. I've noted that now my side view and driver's side mirrors are both broken. Lakeside hasn't acknowledged these yet in spite of my having notified them. Finally, they're claiming I did damage to the loaner which I did not. I was called two days after I returned it. There wasn't a post-vehicle inspection. I'm retaining a lawyer. This is hands down the worst dealership I've ever dealt with in any capacity. I'm so disgusted that, when my 4-Runner was recently stolen, I purchased a Ford Expedition rather than Toyota. Note I've owned a Corolla, two Camrys, to RAV-4s, a Prius, and the 4-Runner. I'm now a Ford customer.
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October 2023 by Cameron Rodriguez
Working with Jonathan was amazing! We have been in contact for a few weeks trying to find the right car for me and when we finally found the right one he worked me through everything. As a first time owner he walked me through every single question I had and with very thorough explanations! Him and Milton for the financials were great! Made everything easy to understand and laid everything out plainly for me! I loved the experience and highly recommend visiting Jonathan for help!
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October 2023 by Victoria Tran
Gavin May was the best salesman. We were greeted by him as soon as we walked in. He took great care of us and made sure we had everything set up! Even helped us sync our phone to the car. Personally felt like he went out of his way to make sure we had the best experience and we truly did. THANK YOU, GAVIN!! He made the process so easy and fast! 10 out of 10 recommend!!!!
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October 2023 by Bea Brown
Bob Licht is an excellent salesman who, in all the years we’ve know each other, has become a friend!Thank you very much for always being very attentive and affectionate with our family.All of our choices for a new car have always been very precise.We love our new car!!!
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September 2023 by Lynne Western
Bob Licht is the best. From the beginning, he was very helpful and was out to help by all means. Throughout the process I was thinking that it was too good to be true, but Bob delivered and was very professional. Unfortunately, I don’t remember the accounts manager, but he too was absolutely great. We have never had an experience like we did today and Bob was true to his word. If you need a car and looking for a Toyota, go to Lakeside and see Bob Licht.
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September 2023 by Jenny Lobre
Bought a Camry from Scott Guillory. Excellent customer service and very knowledgeable. He made the whole process as easy as possible. Will definitely buy from him again. Thank you!!
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September 2023 by Eric Radig
Bob Licht is the best salesman I’ve ever worked with. He was very easy to talk to, very helpful, not pushy, and professional. I’m beyond happy with my brand new 2023 Tundra limited. If you shopping for a new vehicle ask for Bob, he’s honest and won’t steer you wrong. Thanks again for your time and help.
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September 2023 by Ayla Smoak
My sales guy, Johnathan, was very nice and helpful with answering all the questions I had with purchasing my Toyota Camry. He was also pretty fast with the transaction too. I didn’t have to spend all day there, which was great! I would add an extra star but they only allow 5 lol.
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August 2023 by Chelsea B.
I ordered two replacement keys for my vehicle. This dealership is requiring me to produce the receipt number as they are so disorganized they can not find where I spent $800 on keys. Lost my business for life. I will be forced to report fraud on my card as it's not responsibility to keep up with Lakeside Toyota's orders and customer info.
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August 2023 by John T.
I have used Lakeside in the past because I assumed they would be reliable. They are not. I had to take my Prius to another dealership for an oil change because I was out of town. Lakeside had torqued the filter on so tight the other dealership couldn't get it off. They said it they used any stronger force they would crack the filter housing gasket. I told them to try and sure enough, the filter housing cracked and had to be replaced. They cost me an unnecessary $183 because they over torqued the oil filter. In addition they never recommended 100k transmission and two cooling system maintenance so that was 35000 miles past due. The new dealership was much more on top of things. So not trust Lakeside. I will never go back.
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July 2023 by Rawhi Etayyim روحي اتيم
I bought a car from there about two weeks ago. I went there yesterday because the tire light was on. Before he did anything he asked if I had the tire and rim protection plan and after I said no, he offered to sell me it. When I declined he showed no interest in working on my vehicle.After they diagnosed it they said nothing was wrong and just needed a lil bit of air. The light came up the next morning and I went to NTB and discovered this big screw that can’t be missed in my tire.
