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August 2024 by Daniel Lee
I brought my 2023 Tundra here (only 8 months old thinking Toyota and OEM would be best) after it was damaged from other driver fault. Their insurance was paying for the repair. I showed the estimate to Cornell and he said it would cover the damage after he reviewed with me. He said that the parts would be available and he could have it ordered ahead of time before I dropped off the truck. I dropped off the truck (which they make you sign a waiver that it could take a month - she said oh it will be much quicker than that) and they held it for a week before anything was done or assessed on the vehicle - I could tell because of my phone app. I notified the receptionist accepting the vehicle that there was extra damage discovered and she said she would notify Cornell. I also notified the insurance company. After a week went by (I had to call them every time - they have terrible communication), they said the repair would take a week and half. After checking in they said the repair was delayed after waiting for the part. I checked in a few days later when they told me it would be ready. On the second week they said they needed to redo the paint on the bumper since it was a new vehicle. I reminded them of the misalignment of the tailgate and paint damage. Cornell said he would take care of it. Then after they repainted and said it was ready. I said my phone app has multiple alerts. Then they said it will take more days to calibrate and they needed more money from the insurance company. On the third week, I finally received my truck after 3 weeks. As I walked up from 20 feet away, I could see that it was just cleaned, but the quarter panel that was damaged was bulging, the rearlight had big gaps, the bumper was still smashed in 1/2 inch despite new paint. The tailgate was still misaligned and the tailgate damage was not addressed. I told the receptionist that I was not satisfied and she got Cornell. He was like - I didn’t see that. I told him I told you over the phone and showed the receptionist. Then he said the insurance company wouldn’t pay for it. Fortunately, the insurance estimator was there and he said he could cover the costs and never said that he wouldn’t pay for it because he was paying for the calibration, and he suggest to leave the truck to be repaired. At this point I was furious. I didn’t want to go through this again - I didn’t trust Lakeside Toyota Collision anymore (Ive had a good experience with the dealership). I brought the truck home and contemplated trading it in as I was inspecting the vehicle, I noticed two new scratches from the repair shop on the passenger side. This sealed the deal and I traded my truck in to get another Tundra. I recommend going to another repair shop 100%. I actually had some repairs done recently to my new 2024 Tundra out of pocket and was very pleased with my experience at Gerber Collision in Harahan.
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June 2024 by Marion King
I would like to thank everyone, at Toyota Collision, for their professional skills, utmost respect for their customers! Leadership in representing the company, and their job, was superb! The paint job, on my toyoto corolla, was extremely amazing, and unbelievable! I said to myself, oh no! this cannot, be my car! They actually brought my car back to life! Inside, out! What a blessing! Thanks! Toyoto Collision, Lisa, and all staff members, for showing me!!! "Customers" are you guys, first priority in pleasing! JOB WELL DONE! GOD BLESS! MARION KING! MUCH LOVE!! I AM VERY SATISFIED WITH THE OUTCOME, OF MY CAR!! THANKS!
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October 2023 by James provensal
My car was a total loss now it is an amazing beauty. Thanks to Sidney at Lakeside Collision Center.Services: Steering & suspension repair
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October 2023 by Kyle M
Warning, they will damage your property and not accept responsibility for their actions. I had paint work done there. When I picked up my car, the key fob was severely damaged. I pointed this out to the employees and they said "this is how you gave it to us". I asked the manager (Lisa) to help and she said she wasn't willing to help me. Actually, she got in a vehicle, drove away, and left me to deal with the employee who accused me of giving him a key fob in this condition. Please see the pictures, it looks like it was exposed to chemicals or something. I'm guessing that this isn't an isolated incident because after receiving my car, I noticed some really bad places in the paint job they had performed. I attempted to contact Lisa's supervisor to give them an opportunity to correct the situation, but he would not return my call. Stay away, don't trust these people with your property. Please don't just take my word for it, see the attached pictures. (There are more issues with the paint than pictured, just too many to post)UPDATE: It was also found that they replaced my windshield without notifying me (I’m unsure why they would have damaged the windshield when painting the vehicle). And, when installing the new windshield, they pinched the upper seal really badly in one spot. Toyota Corporate and Lakeside upper management team have been very responsive, though. I have to give their customer support personnel all the credit, they have made me feel like they understand that they have a problem in the collision center and want to move forward with me to make things right. They have kindly promised to provide me with a replacement key fob and are working on scheduling a meeting to inspect the workmanship on my vehicle.I will continue to update this post with new findings and the final outcome.
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September 2023 by Robyn W. Guillen
Cornell was so helpful and patient with me. I always dread doing car related things- worried I’m going to overpay or be taken advantage of but this was the most seamless repair I’ve ever experienced. Thank you!
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September 2023 by A.
This team did such a wonderful job on my Toyota. I couldn't be happier or more thankful. Nancy and Parnell were a pleasure to deal with.
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September 2023 by Sylvia Bass
Need help with car repair that's the place
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September 2023 by Jane Walters
Everyone over there was great n they made sure that you felt like you belong
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July 2023 by Justin Hartenstein Jr
brought my truck here three months ago and they had told me the repair would take for weeks at most. It has now been three months since That and I still am not sure when I will get it back.
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April 2023 by Linda Joseph
Lakeside Toyota collision center is an upstanding service company. They worked on my cars for over 3 years. They have excellent outstanding customer service and are very supportive. Their bodywork on cars is perfection. The rep. Mr. Cornell has helped me with numerous repairs for my car, and his communication skills are superlatively good.
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March 2023 by Ashley Mills
This team did such a wonderful job on my Toyota. I couldn't be happier or more thankful. Nancy and Parnell were a pleasure to deal with.
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March 2023 by Ashley
This team did such a wonderful job on my Toyota. I couldn't be happier or more thankful. Nancy and Parnell were a pleasure to deal with.
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March 2023 by Mona H.
I trust them. Check their site before you go. They have specials for services sometimes
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February 2023 by M Young
I can honestly say Mr. Cornell is the best. Extremely professional and straightforward. He also saved me A LOT of money. My car was in a hit and run and they were saying it had to be totaled out but Mr. Cornell felt my pain and made a miracle happen and fixed my car. He also did it in a timely manner. If you have a problem bring your car over and ask for Cornell. Tell them I sent you. Lakeside Toyota Collision Center is the home for my repairs from now on. Great service all around.Service: Body & Trim
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February 2023 by Kim Fleming
Cornell and his team are amazing. He was very patient and helpful. Definitely using them again!Service: Body & Trim
