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May 2024 by Just Looking
AAA+++ Great pricing and service. Kind and professional service.
For both the estimate and the repair they 1) called when they said they would, 2) came when they said they would, 3) did the job they quoted, and, 4) charged what they quoted.
Another company tried to tell me I needed an entirely new door with all the hardware. Hollywood Door immediately told me I only needed repairs for a fraction of the price the other company quoted for a new door.
They also installed a new opener with remote for considerably less than the other company quoted.
Based on my experience, I highly recommend Hollywood Door.
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November 2023 by A c
I paid a non refundable fee of $130 to have a tech come out and diagnose an issue. He gave me to choices: a repair for $50 or a replacement for $450. I chose the repair. When I called to schedule the salesman said the repair was NOT an option and the only one was the replacement and then tried to upsell me on a warranty. Why did i pay a fee for a so called professional? I was informed he didn't know what he was doing. What? Total rip off. They offered no apology and actually argued with me. Beware, bad business practices.
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September 2023 by Michael Wilson
Great people
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July 2023 by Christina Carroll
We bought gas logs a number of years ago, and Hollywood Door has been great about support (even when we left batteries in the remote sensor for almost a year). Duris just fixed the garage door for $200 when another company told me it couldn’t be repaired (and recommended a new $3500 garage door).
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July 2023 by Zachary St.Pierre
Great experience. Duris is extremely knowledgeable of garage door openers and accessories. He was familiar with the problem I was experiencing with my Genie opener, and sold me two LiftMaster 98022 wall mount openers which rectified the issue. Duris installed my new LiftMaster openers, keypads, led lights, and wall switches within the same week that I purchased the units from Hollywood Door. My needs for quick service, industry knowledge, and professionalism were all satisfied. Highly recommend.
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May 2023 by Tori Robert
Great customer service. Had the best quoted price, quick installation, and quick to get back with me when I needed help.
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December 2022 by R. V.
Great Experience. Duris was my salesman and went over many different choices with me and helped me decide what I wanted, very impressive young man. He did not try to intimidate me to buy something that I didn’t need, which is hard to come across now. When the door came in, one of the other salesman, Johnny, called me and set up a date. Duris and David came out and installed the garage door system and I was very pleased with the end result. They did a great job from the original call to final install, and I will definitely reccomend to anyone in need of a garage door. Thanks!
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October 2022 by Victoria Currault
Great service as always.
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September 2022 by Frank A
Worst customer service
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September 2022 by Rita Warren
Awesome
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September 2022 by leah smoak
Very informative and very helpful.
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September 2022 by Ioan Wisdom
Great staff, very helpful every time i visit.
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May 2022 by Pearl Cantrelle
Most times they don't answer the phone so you have to go there. Then you can't get an appointment for weeks.
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April 2022 by Michael P.
I ordered a fireplace door from Hollywood Door. They sent one of their employees to my house to measure the opening of my fireplace. The employee measured wrong which made the frame too small for the opening of my fireplace. I originally ordered a thin frame door. They reordered another door but the frame was wider then the one that I picked out. I refused the reordered door because of the wider size of the frame. If there employee would have measured right from the beginning there would have been no problem. Hollywood Door seems to think since they measured wrong and I refused the wider frame door that they reordered that they are entitled to my deposit. The employee asked the manufacturer what do I do with the original door, they told him to hang it around his neck to remind him to get the right measurements next time. There customer service sucks, be careful when dealing with these people.
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February 2022 by Amanda Smith Usner
I've been calling for a quote for a month now and the phone has been busy. I went to the place and the lady at the front said that they are too busy to answer the phone so they just don't answer it. Then we made an appointment for someone to come to my home and they never showed up. I don't know how a business can stay running like that.
