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November 2023 by Kyle Glenn
Did the work we asked for. Kinda pricey, but great service.
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October 2023 by Shaun McCarron
I had more knowledge than he did, granted I do have an education related to electronics. However, he seems not to have any knowledge of anything. He also smells like marijuana. It was quite offputting. I definitely did not leave my $2000 laptop there.He also asked that I referred to him as a she, which I was not in the mood to play make believe so I refused to do so. He had a beard. that will be the absolute last time I ever go to a geek squad counter, unless I get curious which I doubt will happen.
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October 2023 by Google user
I had more knowledge than he did, granted I do have an education related to electronics. However, he seems not to have any knowledge of anything. He also smells like marijuana. It was quite offputting. I definitely did not leave my $2000 laptop there. He also asked that I referred to him as a she, which I was not in the mood to play make believe so I refused to do so. He had a beard. that will be the absolute last time I ever go to a geek squad counter, unless I get curious which I doubt will happen.
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May 2023 by ANGELA TIMKEN
Love the online support group of the Geek squad very knowledgeable!
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January 2023 by Chris Rue
Bring your computer somewhere else to get repaired. Lack of computer repair knowledge. Nice enough but nice doesn't get you back up and running.
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December 2021 by Moe Omar
how this is a big company and they let rude people work for them, they just treat you like an anime, they don't care what you want, they just go for the money and buy devices from them, I asked them to fix my laptop that was under their coverage, they told me i'll have to wait between 7-8 weeks to get it plus i got to pay shipping for 3rd party. They didn't care if i was a student or not. i contact my laptop company and they fix it and send it back to me in all 5 days, i didn't had to pay for shipping or for it to get it fixed. PLEASE DON'T DEAL WITH THESE PEOPLE IF YOU WANT TO BUY ANY DEVICE, GO STRAIGHT FOR THE COMPANY. THIS IS THE LAST TIME I'LL DEAL WITH THEM. respect your customer, whoever see this message be aware, any supervisor reading this, deal with this people already, no thank you.
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November 2021 by Darlene Wapegan
They were helpful and patient.
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November 2020 by Darlene Desselle
Never could get anyone to answer the phone
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October 2020 by Kasey Crooks
Nearly three months ago I sent my laptop out to be repaired with Geek Squad since I bought the computer at Best Buy. I get the initial email about approving repairs fairly timely. However, after numerous attempts I am unable to reach anyone at the number provided on the email. There are outrageous wait times and I put myself on several call back lists to never receive a call back. Then I get an email that the laptop is ready for pickup in the store. GREAT! I think. But when I get to the store, I find it unrepaired and simply sent back because I “never approved repairs”. Being a full time student this was very frustrating. So I sent it back out AGAIN. I again get the approval to repair fairly quickly and call the store this time to approve. Over 2 months pass without being able to get any solid answers from anyone as to what’s going on. Finally I Force the issue and get the first solid answer. I was told the computer was repaired and would be send back out to me soon. Several days later, still no update. Call again.... will be mailed soon... several more days and I finally get the email that it’s back at the store. Only when I get there it’s with a note that ITS STILL NOT FIXED. Nearly three months and talking to several people and nobody could tell me what was going on? Clearly nobody there knows what’s going on. That’s okay! I’ll take my computer and send it direct to HP to be fixed. In the mean time I was happy to go ANYWHERE else to buy a computer. In the future, any repairs that I need done will be done so locally. The benefit of Geek Squad is the affordability and efficiency that comes with a large company. I’ll put my money elsewhere. This place has become a joke.
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October 2020 by Lenny Hebert
Big FAIL today. Geek Squad failed to deliver my tv during the 7am to 1pm Sunday appointment. No phone call from them. I had to call them to find out that they had listed me as a reschedule because they were busy. They want me to make another appointment within 24 hrs for later. When? During a weekday when I have to miss a day of work waiting for a delivery that may never come? No thanks. Ill be calling to pick up in store.