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December 2023 by Groucho M.
The face of modern mega banking. Uniformed marching soldiers with smiling faces rapidly turning over. Approvals from FAR AWAY places. Confirmation that NEW ORLEANS badly needs a TRUSTWORTHY locally governed/publicly owned bank. One where people know both how to spell and pronounce TCHOUPITOULAS
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March 2023 by Zac Cook
Went into the bank to open a saving account . Walked in at 9.45 The personal banker sat me down and after a couple of questions said she herself had an appointment at 10 and would not be able to open the account in 12 minutes, and tried to hand me off to someone else that was just standing around since I got there so I left .I sat in the parking lot looking for another branch or different bank until 10.17 and not another person goes inside or another car pull up .
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January 2021 by Lynette Montero
I called five Chase banks at 11:00 am thinking it would not be too busy. Four of them did not answer, but the Metairie Road branch did. Amber answered the phone and addressed all my questions about Zelle. She then walked me through the steps on my computer to get to the information that I was looking for. She was kind, helpful and professional. She's an A++ employee, a great asset to that team!
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January 2021 by Carolyn Blunt
The Teller's are very kind, and professional.
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December 2019 by Cachae Royal
The Employee Karen I Think Tried To Steal 100$ Out Of My Account Ig She Thought I Was D*** But I’m Reporting Them Because This Is My First Account & you’re Supposed To Have People You Can Trust Working At A Bank! Very Sad , Scary & Unprofessional
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June 2018 by Lissy G
After waiting around for 15 minutes, I eventually received good customer service from Lauren, the new branch manager.
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March 2018 by Chase Gitter
The new branch manager Lauren is very helpful and pleasent to speak with. She is very knowledgeable and helpful about choosing the right type of account for your needs. Also, generally speaking the whole staff at this branch is very friendly and accommodating.
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December 2017 by Gabriela A.
I had a problem with my account where they restricted access and Blake sat with me for 1.5+ hours and tried his best to help me out with everything. He was very kind, patient, and understanding. He couldn't fix the problem himself but made calls to other branches to see if they could help. He was great!
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August 2017 by Melissa Lissy Geiss
After waiting around for 15 minutes, I eventually received good customer service from Lauren, the new branch manager.
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June 2017 by Brittani Adams
Absolutely terrible!!!! Went to cash checks from a client who's event was a few days away they were large amounts and need to be verified. They refused to try the cell phone numbers for the clients even though I had them on the phone and they could have easily spoken to them and checked their security questions to confirm it was them. Had me wait more than 40 minutes before refusing to cash the checks because I don't have an account with them! The manager is terribly rude and unprofessional!!! Never again will I go to this branch and I will NEVER open an account with them!
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December 2012 by Mary G.
If I could give negative stars I would! I went into this branch on a Saturday to take money off of a debit card and put the money into another account. Was helped by the branch manager SHAWN COVIN, (which i found out after), and was treated with HORRIBLE customer service. Even at the start of the transaction I was talked down to. I feel because it was a Chase Department of Social Services card, he assumed I must have been on welfare and just living off of the state. This card is actually used to get my child support money from my son's father. I have a very respecable sales job for one of the nation's largest companies. He froze up my first account, refused to help me take care of it then told me to call customer service because he said I had no money in the account. When the agent on the phone asked to speak with him, he refused and I pleaded with him to speak with the agent. He reluctantly agreed. It turned out that he placed multiple holds on my card, locking out my transactions. This was finally resolved and I was able to take the money out of my account. On Monday when I went to take funds out of my account again, there was a zero balance. I had to call the customer service back, which instructed me to contact him because they had paid out the money twice to the bank. ( I only received it once). They said that I should be able to pick up the money at the branch. When I spoke to him he remembered the situation and knew exactly what happened. He even knew the amounts of the transactions that he had knowingly locked up. Which I understand was a system error. But, instead of apologizing for the inconvenience, he rudely told me that he would not give me the money for the transaction which he knew my other card had paid out. Then told me to just suck it up and go file a claim and dispute it. He refused any assistance in helping sort any of this out. Said there was nothing he WOULD do. I was told by another branch employee that I should have been able to go and pick up the cash that was paid out. I am in customer service sales. I would NEVER have even thought of speaking to a customer the way he spoke to me and THIS WAS THE BRANCH MANAGER!!!! How can you set any kind of example for your team if you can't even do it yourself! I now have to file a dispute, which is going to take weeks because he would not assist me. In the end I was told that I may not even receive my money back that was paid from the account to the branch! UNLESS THIS BRANCH HIRES A NEW MANAGEMENT STAFF, I WARN YOU NOT TO GO THERE. IF THERE IS A PROBLEM IT WILL NOT BE RESOLVED AND YOU MAY BE OUT OF YOUR MONEY AS WELL, WITH NO REMORSE FROM THEM!!!!!
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January 2012 by sam Diamond
The quickest bank!
