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March 2024 by Frank I.
On at least three pages of website, it states " no appointment needed for oil change." Three of five of our Subarus have been purchased at Bryan. Two Foresters. Three Outback's. Called dealer to ask if I should schedule an oil change. Was told "No, but Express oil change is open until 4:45." The website says service is open until 6:00. Got there at 4:10. Stood there for about ten minutes while two male and one female service writers busily shuffled papers and ignored me. Finally, another employee helped me. She informed me that I needed an appointment and that they could not help me. She asked "Mr. Bryan" to help. He just said ,"Our techs leave at 5:00." It was now 4:15. Pitiful customer service. Not my first bad experience at Bryan. I buy a new vehicle every three years. Never setting foot in Bryan Subaru again. Good customer service escapes this place.
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September 2023 by Toast C.
I bought a car from them. From the beginning it seemed like who needed to sign something or approve something was either out for the day or out to lunch. I have a 2019 Subaru Outback. My radio was not working properly. I brought my car in and left it there. After two weeks they finally told me there was a back order on the part. They finally got the radio after 3 months. They called and said if I could not come within 3 days they had to send it back. I could get there. They sent it back. I called a couple of few months later and asked them to reorder it. I was told it was reordered and would receive a text confirmation. I did not. I called back a couple of weeks later. Again I was told it would be reordered and would receive a confirmation. I did not. I called back. They said there was record that it was ordered. The person was out and would call me back. They did not. Now they want me to bring my car in for an appointment to check my mileage. To order a radio? They say that is the protocol. This has been a long, frustrating, time and money wasting process. The radio is under warranty so I have to go through Subaru. They are the only Subaru dealer within 30 miles. They will waste your time and money and do not care about good customer service.
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July 2023 by Matthew R.
My wife and I are elementary school teachers on a road trip before school starts. Our 2023 Subaru had a bunch of warning lights go off on a Sunday. I went to Bryan Subaru first thing Monday morning and explained our situation, but the service department said they wouldn't look at my new car before we were scheduled to leave. Avoid this dealership.
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July 2023 by Virgle Ward
Price was right. It shipped quickly and I received it exactly on time.
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May 2023 by Michelle E.
I went to purchase a 2023 Crosstrek. Two salesmen were there. They both looked at one another, neither one of them greeted me. The First Gentleman told his colleague he had an appointment coming in. So he stood up from his desk. His body language said it all. I told him I was interested in Crosstrek sport model. He said he didn't have any in stock at the moment. ( There was a white one outside in front!) He gave me a brochure. I went home with the BROCHURE and ordered my Crosstrek from a Dealership out of State!! Two LAZY SALESMAN LOST AN EASY SALE!!
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April 2023 by Don Davis
Excellent!
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January 2023 by Mark B.
I brought my vehicle in Saturday morning because several dash lights had illuminated including Check Engine. Richard Elvey was the only service advisor there and he couldn't have been nicer. He was able to do a quick diagnostic plug in and determine the general cause, and schedule me an appointment in a couple of days when all of the technicians are available. Skeleton crews on Saturday, which is pretty much every dealership. I also happened to see the previous negative post when I was trying to find their opening time and shared it with him. Like always, two sides to every story. And yes, he looked me in the eye. If he had done anything wrong, he wouldn't still be there. I have dealt with at least 3 service advisors there and I have found each to be trustworthy at how they explain my vehicle needs and whether it needs to be done immediately or if it can wait. They have also done what they could to help me on pricing for repairs a couple of times. I purchased my Forester there in 2014 and it has been serviced there ever since and is approaching 100k. Of course we all want the cost to be minimal, but it is what it is. Still better than forking over for a new ride. You can trust him and them is coming from 9 years of experience.
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January 2023 by Lawrence Underwood
Bryan Subaru was very responsive and helpful. They shipped the part according to schedule and it was in great shape upon receipt. They were also significantly less expensive and more helpful than my local dealer.
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November 2022 by Roger
Very pleased with their service and was well taken care of.
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September 2022 by Tad D.
I had the absolute worst experience of my life dealing with Bryan Suburu Service Center on 09.08.22. My so called "Service Advisor," Richard Elvey was the most unprofessional, rude, and condescending individual I have ever met. He was nothing short of a "snake oil" salesman and I absolutely regret allowing this gentleman to service my vehicle. Mr. Elvey did not make eye contact with me one time during our conversations, which should have been a warning sign not to entrust my vehicle to him. He came across as shady and untrustworthy only to confirm my suspicions of him when he provided the total invoice for service. I am confident I overspent by at least $1,000 having these people service my vehicle and I will be contacting the Suburu corporate office to lodge a formal complaint. I truly believe I was scammed by Richard Elvey and that he oversold me by a large amount of money. To top it all off Richard Elvey was EXTREMELY rude to both myself and my 17 year old son when we went to pick up my vehicle. Never bring your car to Bryan Suburu Service Center. Never buy a so called "certified" pre-owned vehicle fro Bryan Used cars, either. They will not help you with anything after their sales person gets their commission, either.
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February 2022 by Kevin B.
Just bought a car from this dealer with no markup, no pushy sales, and no BS. Smooth and easy experience with my salesman John. Would recommend them highly, especially in this current market of overpriced cars and dealer markups.
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January 2022 by J Correa
Excellent service and all updated facility.
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January 2022 by Abraham Andino
This is my mother’s second vehicle from Bryan Subaru. The first buying experience was smooth. The second was great as well, the vehicle had to be ordered but was delivered when promised and the buying process was quick and hassle free.
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January 2022 by Glenn Mcgovern
They have the best salesmen and the best service department I have ever dealt with in my life. The Outback is a great car. I just wish I had discovered Subaru earlier. I am passing my Outback to my daughter who will start to drive in August and ordering a Wilderness Outback for me. They are very safe cars and nothing beats a Subaru in snow and ice. Been there and did that on a trip to see another daughter in Duluth. I did have to add a battery warmer for the -35 F weather thought but it worked every morning with that.
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January 2022 by Ellen Nickell
I had a good experience with the staff and facility at Bryan Subaru. They were friendly and caring. I was in a difficult situation where I had to wait a month for the repair due to the thermocontrol valve part being on backorder from Subaru. My car was three years old to the day when it broke down and would t drive, and just outside the parameters of warranty I had purchased. This situation was very difficult because I had to spend about $1500 on rental cars due to how expensive they are at this time. I was very grateful to the staff at Bryan Subaru who found financial assistance for the repair. Overall, The situation due to the back ordered part was very stressful, being without my car for a month and spending more than the price of the repair on rental cars. Bryan Subaru staff did help ease the burden, especially Brian Guzzardi and Charlette.
