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March 2024 by Laura Suchman
Always helpful and knowledgeable!
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March 2024 by luay mohamadieh
good place for food
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March 2024 by Meghan Williams
My pets have received wonderful care here. I have always felt informed about the options for my animals but not pressured into something that is not financially feasible for my situation. I have always been treated with respect and compassion, and have seen that care given to my animals as well. The only thing I dislike is that there are no in-room exams. Everything is drop off. That being said, when I have expressed concern over my dog’s anxiety, the team made a point to move her up on the schedule so that she would be seen much faster.
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March 2024 by Sieara Williams
I took my chihuahua to the Harvey location. I requested that he does not have a slip lead around his neck and that he keeps his harness and leash on. I mentioned that he has tracheal collapse, both over the phone and at the time of his appointment. When I picked him up, they brought him to the front with a slip lead on. His throat has been irritated since then.
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February 2024 by Nikki Jay
They take really good care of my dog and always make us feel welcomed and appreciated!
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November 2023 by Vince Martin
Beware, they will rope you in with what sounds like comprehensive health plan that for us came up to $52 a month for one cat, but conveniently does not cover bloodwork or other tests that were needed for our particular situation and then when you go to cancel your plan (which will take countless hours being jockeyed around on hold only to find out they got you for another month) they tell you that you have not covered Services already rendered and you still owe them a couple of hundred dollars after the cat’s already deceased because they missed a TUMOR!!!!?!!!!???Veterinarians and assistance are super nice though and very caring. Felt like they really did care about my pet regardless of my experience.
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August 2023 by Vannessa Flory
Not a fan, my puppy's first few experiences out and about need to be carefully monitored and made positive, no matter how you book they want you to drop your pet off and come back when they call you or you can sit in the waiting room and they will come discuss what they find with their exam.Some folks may be ok with this, I can't afford him to have a bad experience and I want to be present for his exam and handling.
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August 2023 by Theresa Barousse
Very knowable, good prices, they offer a contract that offers unlimited visits for the year, other services are offered depending on the contract you buy. They call us usually the day after each appt to check up on my dog's progress. Recently they started opening 7 days a week. We have been using Banfield for several years.
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August 2023 by Karla Klump-Carter
We are dog sitting for one of our daughters, and of course, their dog got hurt she goes to the banfield in Lafayette. I needed her seen where I live. I have to say Jessica, who answered the phone, heard the concern in my voice, and she was so pleasant and really helped us out. Definitely would recommend this location, and when you go, tell Jessica HELLO. She is truly a gem.
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June 2023 by Morris Brown Jr
Dr. Kitziger is great. Not a fan of drop off visits, but understand that sometimes it is necessary (like if sedation or surgery is involved)
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April 2023 by Candace Callaghan, LPC, NCC
I don't like that I cannot go in with my pet. Also I was told if I dropped my kittens off at 8am which I didn't want to do. I like to be present with my animals. I was told they should be done by or before lunch. It was close to 4pm when I picked them off. Then staff made attempts to upsell me when I never met the vet til after I picked my kittens up.
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December 2022 by Cynthia Vann
Dr. K is the best...my furbabies love her
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September 2022 by Louis Gibson
Friendly staff, takes care of your pet(s), and set appointments accordingly to your schedule.
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August 2022 by Jinhwa Lee
Absolutely the worst pet service I’ve experienced. I wanted my pet just for annual shots and they put my dog in the cage for 4 hours without giving any updates. Several other dogs went in and out in 5 minutes while we were waiting.. they gave different excuses every other time. and they charged me more than what they first told me. When I expressed my dissatisfaction to them, they said “google other vets to go”…. So rude!!!!The other customers who heard the conversation told us that we should go other places because they also felt vets were so rude.Your job is to take care of animals not put them in the jail for nothing. Fix this.
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August 2022 by Meego Gordy
We recently switched to the Elmwood store. Our first visit here was scheduled for 11:00 a.m. as an in office appointment. The tech didn't come for my dog until 11:55. We didn't leave until 12:50 p.m. If this keeps happening, we will switch back to the Veterans location.