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February 2024 by Laryssa Collier
Disgusted by the customer service. Some lady wouldn't help me with my battery because she was "about to be off" so I waited the 5 min until the next apparent battery person came in to help me. 2 o'clock rolled around and apparently he doesnt feel comfortable replace my battery. So i did it myself in their parking lot. No problem.These women have attitudes. I've tried to be nice but everytime I come to this location the customer service is very lacking.Few weeks back I needed a lugnut stripper after blowing a tire the guys said that they didn't have it which they did. And tried to close 5 mins before closing.
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February 2024 by Ishi
Sad in today’s world when “changing a battery” is considered good customer service LMAO. Bro you wearing that privilege like a thermal next to a grand fireplace. Notice how the store didn’t reply to the black woman below. That’s all you need to know. This location and the service needs to improve significantly. If they can’t take genuine critiques then they can close up shop. Real ones know what it is.
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January 2024 by Morgan S.
I had a great experience. Lance was friendly, fast & changed my battery easily. I would turn to this store.
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January 2024 by Stephen Short
Checked our battery. The young lady was very kind. She got us a new battery quickly and was very polite. Sad in today's world that it is a big deal that people are courteous when you are purchasing a product. The world has changed.
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January 2024 by Faye C.
This group sucks! Terrible customer service, really bad attitudes. I've been to several different locations and this one seems to be the worse and sad to say, closest to my home. Can anyone teach these individuals what customer service means? I promise, the majority of my visits at this location has been terrible, so I decided to write about it now because I'm tired of the disrespect and laziness of the workers. When I do have to go in the store, it's like I'm a bother. I think they forget they have jobs because of their CUSTOMERS!!!! The commercial(s) they run, and their building signs say they charge and change batteries, but I have found when it is only convenient for them. You need better management and/or better workers.
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November 2023 by DJ AKTRIGHT
this is the best autozone in the world whenever i go there they go out of they way to help me love you guys happy holidays the managers are the best here no matter what issue i come there with they always solve them thank you guys
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November 2023 by Paul
Always helpful!
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October 2023 by Amy Carter
I will never go to this location again. So disrespectful, making little side remarks like I was going to do him something and he refuse to sell me the part so that I could get my car fix. The manager, white hair and beard and big belly. Seems like he have an issue with women, I am a black woman and I was very respectful. It seems like he has an issue with women in general. Absolutely Rude...The manager and the short white guy with the beard???..I'll take my money somewhere else.
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October 2023 by Laurel Campbell
I am only giving 5 stars because one individual went over the top to help us change the wiper blades in the rain. This individual’s name was Madison. A wonderful worker and I thought he was the manager he was so well-informed. However, I would give 1 star to Tommy, the actual manager. This man blatantly refused to help us change the wiper blades and his only reason was because it was raining. I even offered to hold an umbrella and he just flat out refused. It was pathetic and doesn’t deserve a managerial role. Autozone should seriously think about handing that title over to Madison because of his knowledge and willingness to help customers out.
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September 2023 by Stephanie Lonsberry
The folks at this AutoZone were so helpful and friendly! We could not have asked for better service. Highly recommend!
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September 2023 by A Wood
This company is a rip off joke do your self a favor and buy from Amazon 1/2 cost and better parts
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July 2023 by Hagan R.
Walked in there @5 to get my battery changed and I politely ask hey I would like to get battery changed out. The fat white guy replied with Negative! I said what do you mean he said we ain't got enough people! They had 5 people behind the counter doing nothing. Lazy lazy lazy
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July 2023 by Jennifer Shutt
Carrie from the bonnabel auto zone helped me in the Kenner location while she was waiting. Went the extra mile to call her store to see if they had what I needed. Great employee!!!!
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May 2023 by Caroline Brown
Great, quick service! Cashanda, the manager, was very friendly and efficient! Will definitely go back with any other needs.
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May 2023 by Greg G
Goto for DIY auto parts and accessories. Goto a professional shop for diagnostic or even a battery change as employees are not trained technicians.
