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November 2023 by Kiara Sims
Everyone wanted to charge me almost $800 to get my windshield fixed. Auto GlassNow charged me only almost $600 to fix my windshield. Everyone was really nice and helpful. Special thanks to Joe.Service: Auto windshield replacement
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November 2023 by Mor Gabriel
Quick and professional service!Very kind and helpful team.Was very satisfied with fixing my broken window.
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October 2023 by Hunter Bell
Were able to get glass for my car faster and cheaper than safelite, but told me the day of that the glass they ordered was out of stock so it was gonna be more expensive for my service. Thankfully they went ahead and gave me a discount for my inconvenience and it was still cheaper than safelite but more than my original estimate
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October 2023 by Matt C.
My rearview mirror detached and cracked my windshield so I went in for a full replacement. I disconnected the mirror from the wire along with the trim piece that hides the wire leading into the head board. I brought these two pieces in together and showed the to the young lady at the desk when I checked and said "Can you please be sure to reattach these?" She agreed and told me to leave them in the car. I left both in the car attached to one another. Not only did they not attach both pieces they lost the trim piece and accused me of losing it during the 10 yard walk back to my car after check. They refused to pay for the trim piece. I will not be coming here again.
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October 2023 by Esmeralda Gonzalez
Great job with windshield, everyone was nice and made its easy and simple… only flaw… the lady in charge was very rude to other employees, telling them to shut up and that she was sick of them. She was yelling at them and i honestly don’t know how she is still working there. Very rude to other employees but not to customers.
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October 2023 by Isabella B.
i went in for a windshield replacement & they didn't order the glass ahead of time so they had to order it from a different place than originally planned. my wait time was a little bit longer. not too bad though & the price was much better than safelite. i got some schoolwork done while i waited but i will say there was an extremely rude staff member who spent basically the whole 2 hours i was there bitching at everyone in the room. it was appalling how nasty she was so i suggest bringing headphones to block out that negativity:)
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October 2023 by Vonda C.
Like night and day, I had a replacement done in the past at the Airline Dr, location, didn't go so well. I had a rear passenger replacement Oct, 2023 everything went so smoothly. The young ladies who worked in the front and the gentleman as well were professionals, I didn't have to wait long, got to see part of a good movie, before I knew it I was settling the bill. When I got in my car it looked like it had been detailed. I had Goo Gone in my purse to get rid of masking tape residue, but the Technician had taken care of it already. This was the best experience, Thank You So Much for Everything! Auto Glass Now.
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September 2023 by Betina Noveh
Three people at desks when I walked in for my appointment. Not one would wait on me. Then despite my confirming yesterday that I only needed molding and not the windshield they tried to sell me another windshield and wouldn't honor their price quoted on the phone. I was late for work with no repairs
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September 2023 by Jay Jabbar
I'm a business owner, and I've always valued every patron that has done business with me. I entered this establishment expecting an agreeable level of customer service, but to my dismay, I left with such a bad taste in my mouth, that I am hesitant to return. I was referred to Auto Glass Now by one of my colleagues in the transportation business. (Many of us in this industry are interconnected and share our recommendations with each other.)Upon talking with the female sitting in the back corner (Michelle?), she quoted me a price that was much higher than the invoice that my colleague had shared with me for a windshield he recently had replaced there. We both have the same exact models in our fleet. I shared with Michelle the invoice, and she immediately transferred me to the female in the front (Sherry?). I presume she was having a very bad day, because she was very rude. If not, then she must innately have a disgusting attitude, and definitely does not do a great job representing this company. She barely assisted me, then quoted a price that was just a few dollars less than what the first female quoted me. I, again, pulled out the invoice to show them why there was a disparity in pricing. I even inquired about a tax exempt option, to which she quickly shut me down and claimed that was the best price. The entire interaction with Sherry lasted less than a minute. I wanted to walk out right then and there, but Michelle reconvened with me, and even admitted that they would still honor the tax exemption. At that point, I knew that they were toying with me. Apparently, someone named Jennifer was able to set up business accounts, but she was not present at that time. I go through about 30 windshields a year, and I'm connected with multiple businesses that have over 300 vans that are in constant need of windshields. Unfortunately for this business, their lousy customer service just cost them tens of thousands of dollars in potential earnings. Treat your customers right. I wouldn't want any of these young ladies to lose their job, but they DEFINITELY need a refresher on proper business etiquette and customer service. For me, I would never employ folks like that. (I don't remember the gentleman's name in the back of that office, but he was very kind, and this bad review does not reflect upon him in any way.)I have expressed my frustrations regarding this experience with my colleagues, and shared my preferred windshield vendor with them as well, so that they can enjoy the bulk discounts as I do. I will not advertise that vendor with the general public, but I do recommend that everyone does their due diligence in choosing the right vendor before settling for windshield repairs at this establishment.
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August 2023 by Amber G.
This was one of the most unprofessional businesses I've ever been to. I scheduled an appointment a week in advance for 10 o'clock and asked how long it would take to replace my windshield. I was told two hours at most and I was told I could wait with my car. The morning of my appointment THEY CALLED ME TO CONFIRM I WOULD BE THERE FOR 10. I said yes and asked once again if I could wait with my car. They said yes over the phone. I arrived at 9:45 and the staff was unbelievably rude. They told me my appointment was for 11 and that I could not wait with my car because it would take 4 hours!! They also told me they could not come to me because something had to be recalibrated;however, Glass America was able to come to me and complete the job flawlessly within an hour.
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July 2023 by Tim Wyche
I had no appointment. My new (to me) truck had just caught a rock and I didn’t want to have the chip run. Auto Glass Now had previously done a repair for me on another vehicle, and I took the chance they might be able to help me again. It was one of those rare, exceeding expectations kinds of experiences. I was in and out in less than an hour. They were friendly, efficient, and did excellent work. They walked me through the insurance claim process, and basically gave me the type of service that I wish was the norm everywhere. I highly recommend them for glass repair!! Outstanding job all around.Service: Auto windshield repair
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July 2023 by SAMUEL R
Went in because my new car got hit by a rock and had a dime size chip. Wasn’t to confident in fixing it my self so I called this amazing place. They had me in and out quick and offered great warranty if it ever spreads for the first year it’s covered by them, Customer service was amazing as well as their prices. Hardly can see the chip now but most importantly it’s fully sealed from the weather
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May 2023 by Kim Carter
I’m a frequent client and I can honestly say that every experience is a good experience as they have successful services all of my vehicles….. it’s always a pleasant atmosphere with a warm friendly and welcoming environment.Services: Auto side window replacement
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May 2023 by William Peirson
Saved our vacation! After our passenger window got smashed overnight, they were able to repair it in 90 minutes at the initial price quoted over the phone. Definitely recommend!Services: Auto side window replacement
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May 2023 by Raul Moradel
As a business owner myself I would never recommend this place. They replaced my windshield and in doing so bent the plastic piece that runs underneath the hood and along the windshield. When I brought it to their attention they said that, “the guy who did it said he didn’t cause the damage.” As if my car would have been returned to me without anything being said if they were going to admit to it. It’s not the dollar amount of the damage because I’m sure this is a cheap fix, but it goes to the integrity of the company. Not only did they lose any future business from me and recommendations, they will be hearing from my attorney as well!!Service: Auto windshield replacement
