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September 2024 by Jason Shilling
I've used this place my whole life for any windshield needs and have never had any issues. Today with an appointment scheduled (3 hour scope of work) since something needs to be recalibrated after the windshield is replaced . I opted to stay with my truck as to not inconvenience anyone. After 30mins of waiting I'm told that they can't recalibrate my truck due to the weather (light rain) but we could wait for a break in the weather. ok that's fine , ten mins later I'm told by the rude lady behind the desk directly behind the counter that my truck cant be calibrated because its lifted. Keep in mind I was charged extra because my truck is lifted and wasn't an issue for calibration. When I told the rude employee this she said "well that's not the case now" "we can change the windshield but you'll have to go to the dealer to have it calibrated." So I figure time spent and we're here might as well get it done and I'll swing by the dealer to see what they can do. Guess again! 10 mins later another employee come out and says that the will be refunding my money because my truck has some code showing. Funny thing is I have a scan tool which shows no codes as well as I have Ford Pass which shows all codes, again no codes. My guess is they didn't have my windshield , either way I wish I would of read through the reviews and saved myself the troubles. For the sweet ladies who work on the left side of that office I feel for you to have to deal with whatever her name is. She was very rude to me as well as anyone she had interactions with, Barking orders to whom ever she spoke with . I won't be spending any more money here.
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August 2024 by Lexie Martin
Let me drop my car off early and McKenzie, who booked the appointment, went above and beyond helping me!
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August 2024 by Wade Waguespack
Great staff and customer service
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August 2024 by sarah perique
Window installer was Awesome. Not everyone was welcoming. However the in staller made up for the experience. He was quick and very personal.
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August 2024 by Teedee Johnson
very good staff comfortable wait and real good service no problems at all VERY PROFESSIONAL
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August 2024 by Andrea Brown
I was in and out under 30 minutes for chip repair. Bailey was courtesy and very nice.
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August 2024 by BEASTINDEED
They will hang up on you if you call them before they close very Unprofessional all I wanted to know was if they reseal back windshield but I guess that's to hard for them to answer
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August 2024 by nora jarreau
The best price around. I always have great experience with them except for this last time. We had appointment time They said it wouldn't take that long 30 minutes 2 hours 30 minutes later still wasn't done when we talked about it he got it done in 15 minutes.
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August 2024 by Kelsey Capri
You’re window will be fixed properly but the wait time is ridiculous I had to wait a week for the window itself my appointment was at 12 it’s now 2 pm and my car is still sitting where i parked it haven’t been touched. People after me have been serviced first.
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August 2024 by Sean Spatz
Got a quote over the phone. Then got a text message offering an additional $30 off the price if I either texted or called to book. When I called to book I was advised that I had already received a discount and it would not apply.
Since there was no mention of any stipulation that the $30 discount had this is a classic case of deceptive marketing which is not only illegal but immoral. As a salesman when I make an offer or someone in my organization makes an offer I need to stand by it even if it were a mistake.
This business is poorly managed! I have tried numerous times for over an hour on hold to speak with a manager over issue with no success. Probably not where you should take a vehicle!!!!
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August 2024 by Janice Brady
The ladies in the office were very nice. My back glass had to be replaced. The replacement was done less than 2 hours as I waited. I would definitely recommend this
business.
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August 2024 by Hellen Lobo Loria
It was the worst experience I have ever had. I took my car in for a new windshield, when I picked it up it was missing the front fender hood seal extension wiper cover panel. But what offended me the most was that the lady who took care of me and the technician told me my car didn't have it. Every Sunday I wash my car, wax it and make sure everything is in order. How is it possible that they contradict me on something that I am totally sure of, just because they irresponsibly did not take care of putting them in. And not only that, the technician's fingerprints were all over the place smeared with silicone. The girl rudely tells me that her boss could call me to talk to me. I guess she never did. I would never recommend this company as they are not serious.
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August 2024 by Amanda Moore
Extremely knowledgeable and super nice. Best glass experience ever!
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August 2024 by peter lipps
Great service. Fast cheaper than anyone else. Plus military discount
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August 2024 by Tommy Budde
Good value and great timely service.
