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November 2023 by Matthew Gordon
Used them multiple times and just used again for a commercial vehicle. Fast and efficient, the installer was nice and knew exactly what to do.
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November 2022 by Mike LeRoy
Came to my house and replaced my CRV's windshield. Nice work, took about an hour. And the price was about $200 less than Safelite. So found me a new glass company.
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July 2022 by Will Hemmings
The price was way better than Safelite and the service was fast and, near as I can tell so far, efficient. But I had to ASK about the use of a car wash....and remind them to put my brake tag back on.
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January 2022 by Thomas Douglass
Very fast replacement auto glass at a reasonable price at their office. Have used them three times (unfortunately for me) and each time was as good an experience as can be expected when you are getting broken auto glass replaced. They vacuumed all the old glass out.
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January 2022 by LISA PELA
I was given the name of this company by my insurance simians for a windshield. I had the windshield put in in December and since then my car has a horrible leak. After several complaints I finally took it to the dodge dealership and had them look. Come to find out they left something undone on my vehicle which caused the leak. I was told by the lady there that it was impossible for them to have done that. No apology no offer to get my carpet dried out. If I could give them less than 1 star I would. Beware and check your cowl panel and windshield before you get molded carpet too
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January 2022 by Julia Wu
Honestly, if I could give this company less than 1 star I would. I found this Accurate Auto Glass through my insurance company because I thought that I would give a local glass company a try instead of using Safelite again.BIG MISTAKE!Thursday, 6/10/2021, the claim was put in. Friday, 6/11/2021 was when someone had contacted me and told me that the glass had to be special ordered. Tuesday afternoon was my appointment. Ok, I had no issues with that.It was about 4:30PM on Tuesday, 6/15/21, when I called their office when I noticed that no one from Accurate Auto Glass had contacted me or showed up. It seemed like they weren't even aware that I was not even contacted or on schedule. Long story short, they were supposed to come the next day, Wednesday, least that was what was supposed to happen.To avoid a repeat situation again, I gave them a call on Wednesday, 6/16/21, morning around 11:15am. To my surprise again, I was told that the technician assigned to me was sick and I would have to be rescheduled to Thursday. At that point, I told them that if they were unable to do the job just let me know so I can find another shop. The woman on the phone reassured me it won't happen again.Today is Thursday, 6/17/21...and you can already guess what happened again.. Apparently, my windshield that they special ordered that came in on Tuesday, was damaged. I was told that they will have to reorder a new glass and I will have to reschedule. If only words could express how I felt about this company at that moment. I declined to reschedule for obvious reasons.After waiting one week for nothing, I wasted another couple of hours with my insurance company to fix this issue that should have never happened. I felt like the staff there were really unprofessional and unreliable. I felt extremely mistreated and forgotten after giving them so many chances to make it right. I understand that there are supply and labor shortages right now, but this did not fit this situation.It has been over a week, you can pretty much imagine how crazy it looks with this hot New Orleans Summer weather.This company obviously does not care about their customers. It could have been that this was just a series of bad luck and coincidences, but I honestly think that they "forgot bout me" and tried to cover up their mistake. I would have had no problem if they just were honest with me about being unable to do the job. It has been a week of waiting for someone to come instead of doing the actual work. This truly has been a huge nightmare!I will never use or recommend anyone to use this company to spare others the same headache I went through. I was actually quite surprised and really disappointed since I saw so many positive reviews online.
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January 2022 by Anne Dominguez
Windshield Replacement with an appt. Excellent customer service! Owner and Office Manager are personable and want to resolve any issues; work with your insurance Waiting area for customers and parking available.
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January 2021 by Matt Amos
After a failed ebay delivery and an entire day of looking for a replacement window online for my truck I was about to give up and pay $500 on an insurance claim to replace my front passenger window on my truck. Then Advanced Auto Glass in Metarie saved the day. I called them up around 4 PM and told them what I needed, picked it up at 9 AM the next morning. I paid $85 (which was less than half of what all the dealerships and other auto Glass companies quoted me) for the window and it was a perfect fit. The employees were all very nice to talk with as well. Would have saved me a lot of headache if I called them first. I would highly recommend this business to anyone in need of window replacement or purchase.
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March 2020 by Bruce K.
I have used Accurate Auto glass for the 5th time in 5 years. Ok I do have 4 cars in the family! Belle in the office is so sweet and professional and will take care of your scheduling needs. Every appointment the technician was actually a bit early and never left me waiting. The job is done right in the driveway and they answer every question you have. They are professional fast and very experienced. I will use them for all of my car glass needs. They work with my insurance company to make the process simple.
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January 2020 by Danielle C.
My car window was smashed in 4 days ago because of angry Clemson fans or happy LSU fans destroying the whole block. The woman I spoke with on the phone was PHENOMENAL (I'm sorry I can't remember her name please forgive me). She made me feel right at home and walked me through all my options. Today, a lovely man named Leo came over and took care of it in less than an hour. Really fantastic service.
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November 2019 by William Daigle
Nice, friendly staff who are very knowledgeable. Professional work.
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November 2019 by Katelyn Piper
They were absolutely great. My car was broken into with the front window completely shattered. They came out replaced the window and vacuumed the pieces out the door. Great price and fantastic service. Belle on the phone is really nice and has awesome customer service skills. I was able to have the window priced out and service scheduled within hours of the incident. Looks like new. I’m so thankful for the kind manner and prompt service from this company.
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November 2019 by Trisha Webb
Our (14yo) daughter broke our windshield while trying to kill a mosquito - this child is supernaturally strong - and Accurate Auto Glass was able to get us in the next day. Lobby was full at 8am, and I see why. They're super nice and did not charge an outrageous fee.
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November 2019 by Kurt T. Bellow, Jr.
Thank you Jessica! Accurate Auto glass converted our RV screen door to a tinted screen door that keeps the cool air in.
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May 2019 by Mallory R
I had my VW Jetta window changed yesterday by Leo. He is the absolute best person ever. He is so funny and had me giggling the whole time he was there. He is very attentive to his customers. He may have thought we were all weird because we sat outside the whole time he was there but we just did not want him to be alone. He got all of the glass cleaned out of my car. He really is a nice guy and I am glad he was the one to come and change my window. Thank you so much Leo.
