Firestone Complete Auto Care in Marrero, LA has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs for all makes and models. Customers appreciate the friendly and reliable service provided by the staff, with many mentioning the thoroughness of the work and the professionalism of employees like Mr. Steve. The shop is recommended for its quick and efficient service, especially for tires, alignments, and brake work, with some customers having relied on Firestone since the early 2000s. However, there have been concerns raised about certain staff members, particularly regarding a transfer of a worker named Tracy, who caused issues with a Hertz/Uber account by mishandling an oil change voucher, leading to account blocks for months. Some customers felt Tracy's actions were disruptive and unprofessional, with personal opinions describing her negatively. Despite this, the overall customer experience remains positive for many, highlighting the shop’s ability to get vehicles serviced quickly and reliably. For residents in Marrero seeking trustworthy auto care, Firestone Complete Auto Care provides comprehensive services and a team capable of taking care of vehicle needs, ensuring drivers get back on the road safely and efficiently.
I went in for a break check. My front rotors were gone. On the driver side the rotor was so bad I had to get a new caliper. $800 bill for a front end brake job. Ridiculous! However, the manager was nice and she assisted me with some coupons for discount.
May 2024
Excellent customer service and work. Will be getting more service.
April 2024
Had an appointment for 9 am, but was not worked on till after 10.
