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December 2023 by Paul P.
We were referred to MedVet by our local Vet with our very sick pet. Our vet informed them personally of our pets issues and condition. Upon arrival we were told we needed to make a deposit of $3000.00 for her treatment and that the max needed would be $4000.00; I was shocked but paid the $3k. The next day they called to say she need to stay another night which we all knew to begin with. Surprise! They need another $1500 for the second night... so the "max" I was quoted was a lie. My pet did receive great care but my lord, human hospitals are cheaper and more forthcoming! $1500 a night!!!! I will not be back!
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September 2023 by Lori S.
Not sure I understand the negative reviews here; places like these, always high emotions. I was so happy with my decision to bring my beloved pet here and grateful for the care received. Everyone from the front desk to the clinical team was kind, thoughtful, and trained and prepared. Thank you.
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July 2023 by Judy M.
The staff and doctors were very helpful. DR. Lyles, oncology vet, explained the Dx and treatment for our black lab. We did chemo for several weeks then we were referred to LSU for radiation.
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July 2023 by Matt B.
I was super skepitcal taking my nursing frenchie mama there but they were very kind and accomodating for what i needed after hours. I sincerely appreciate the care they showed. Wont be as skeptical next time around!!
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May 2023 by Heather B.
They really came through for us at 2am with our beloved dog, Elphie. Yes, it's expensive because it's an emergency vet, but I like my dog better than just about anything or anyone, so I don't care. I also want to note that they do have some sort of credit program you can apply for help to pay. I was fortunate enough not to need to do that but I saw the signs because you never know. We thought our dog was dying and got stuck on 12 in semi trucks in one open lane because of the highway construction. It was so awful moving 20 miles an hour while my dog is in extreme distress. It was unbelievable how long it took us to get there at 2am. Thank goodness everyone at the clinic was really nice! They took her back immediately. We filled out paperwork (1page) and they put us in a room. A few minutes later the veterinarian came in and after we explained the situation she told us what she thought we should start with doing. She told us she needed X-rays and they were expensive but that was going to be important for her to determine anything else. We said go ahead. She came back within 20 minutes to show us the X-rays. She said that she could see enough to know that her stomach was full and that she may have a blockage but she would recommend some other tests first like an ultrasound to be sure. She said they could keep her overnight, monitor her, give her fluids and pain meds. The reason she is acting so distressed is from the pain she is in. Her labs are good and breathing/oxygen good, kidneys look good. Suggested they could also give her the fluids and pain meds and she could go home with us and we take her to our regular vet in the morning so it wouldn't cost as much. She said she didn't see anything she thought was life threatening. We just need to handle her pain and that way we could save some money to have if she needed surgery because that could be very expensive. We decided to take her home. They gave her fluids, pain and nausea meds and sent her X-rays (and report) to our Vet the next morning. I'm not sure why some people had a different experience but I was told the cost of the expensive items before they did them and I approved them. The veterinarian we saw (I wish I could remember her name!) is fantastic and worked to save us money! Gave us all the options. She was really calm which was great because my nerves were shot by the time I got there. We were in during the early morning hours of Wednesday, May 24, 2023 if anyone who works there sees this review. Please let the veterinarian and others working that night/morning know how grateful we are! The good news is my sweet pup is on the mend and hopefully doesn't need surgery!
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April 2023 by Stephanie C.
Had to take both my fur babies here after hours. I was very pleased with the quality of treatment and compassion of the staff! They treated my babies as their own and fixed them right up! From the front desk to the techs to the doctors, excellent service all the way around!
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March 2023 by Katherine N.
Don't waste your time! My parents brought my brothers dog last night because she was clearly in pain, limping and whining. Drove almost 30 minutes, the vet did not take an x-ray and reluctantly did a physical exam. They were going to do nothing until my parents insisted! Said she was perfectly fine, yet gave her pain meds in the clinic. Why give pain meds if she's "fine"? And now we have to go to a second vet to get another option because she is still limping and flinching when you touch her paw!
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February 2023 by Viki S.
Recently had a bad scar with one of our four fur babies, Charlie. He was very sick and not improving at all under local ER care. This clinic was recommended for their specialty capabilities. The we're expecting us on arrival & took him straight back for eval. ER Vet (Jessica, I think) was great, discussed the plan or care & next steps for his stay. She listened to my concerns and made sure they were addressed & put to rest without delay. She even called with the results of that initial test before I was halfway home, which was a HIGE relief for me. He received excellent care and began improving within the first 12 hours with these folks. Appropriate tests were done & explained to us, plan of care was appropriate and did not include unnecessary tests. Vet Jessica (IM) called when she said she would so I was not left wondering how he was. When I'd call at night to check on him (so I could sleep better) his 'ICU nurse' was always available with an update at her fingertips. I also like that they take the animals out for short walks to do business (when the pet can), as mine will not 'go' in a crate. Monica, young lady managing IM front desk phone was also very polite and nice, able to answer questions quickly and proficiency before we arrived and after discharge. He is home now and recovering well. I feel very fortunate to have been recommended here and you may rest assured if anything happens down the road we will be back. Not cheap, but well worth it to us. These are our babies and will gladly pay for top notch care & service! Highly recommend this clinic!
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December 2022 by Alesta P.
I highly recommend this very friendly, efficient and honest veterinary practice. Our 9 year-old Yorkie was injured while we were visiting family for Thanksgiving, and we made a 30 minute drive after hours for emergency care. Her back legs had suddenly become paralyzed while she was left alone for about 30 minutes, so we didn't know what had happened to her. We were so afraid for her life as we drove to Mandeville. We were greeted and checked in by the kindest staff, and we were promptly seen by Dr. Alost. Her explanation of the most likely diagnosis gave us confidence that she was truly concerned for our girl along with being considerate of our need to not jump into thousands of dollars in vet bills. Dr. Alost prescribed medication for inflammation and pain and gave us a great conservative treatment plan. So far, her treatment plan has worked, and we are seeing tremendous improvement. I called for medication refills today and was once again treated with the kind, friendly staff who once again seemed genuinely dedicated to helping us get what we need. We truly appreciate everyone we have spoken with at MedVet and wish we could use them as our primary vet. Keep up the excellent work you're doing!
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September 2022 by Stacey M.
My daughter brought her 1 y/o cat in yesterday because he swallowed string. She first called her vet who recommended that she bring him to the emergency med vet right away which she did. She knew that he had swallowed string because he began vomiting and the string was hanging out of his mouth. Once at the med vet, the string was no longer hanging from his mouth. He wasn't sedated, so I don't think they were able to adequately access the back of his throat. They took an x ray which of course isn't going to show string. Perhaps they were looking for the effects of a blockage, but wouldn't that take some time??? He had just vomited part of the string, so we KNEW that he ingested string and was having some difficulty with it. They sent him home and told her to keep an eye on him. I would not recommend this place. My daughter paid over $500 to have an X-ray which was useless and to be told watch him. This place is a joke.
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September 2022 by Claudia B.
This is unquestionably a 5-star medical facility that we would highly recommend for oncology care, as that's been the reason for our experience with them. We value them so much that we drive 4.5 hours, each way, every 3 weeks for our dog's treatments. We live in Inlet Beach, Florida and our 12-year-old Labrador Retriever was diagnosed with anal gland cancer. We don't have oncology veterinary specialist/surgery teams in our area so we did some research to figure out where to take our pooch. Both Auburn University Vet school and Louisiana State University Vet school referred us to MedVet Mandeville. The entire MedVet team has been incredible from the first call. They reviewed our dog's records and scheduled him for an oncology and surgery consult and operation the next week. Dr Sarah Lyles, the oncologist, and Dr Cody Doyle, the surgeon, have worked as a team since that first meeting and have been incredibly thorough in their exams, diagnostic testing and treatment. Dr Doyle performed an extremely difficult (9 out of 10) five-hour operation with a great outcome. He is down-to-earth, highly accessible (gave us his cell #) and very talented. Dr Lyles is too, as well as the anesthesiologist and all the vet techs on our dog's team. These Vets are highly trained, board certified and have a lot of experience. Emergencies and serious illnesses are all they do, day-in-and-day-out. All that training and experience means they are not cheap, but in our opinion, they are worth every penny. Cancer is cancer, and we know it's not easy and there are no guarantees. We trust this team implicitly to do the very best for our dog, and we believe 100% that you can trust them too. *Be judicious in getting cost estimates because their billing system is a bit wacky in that each functional group that touches your pet submits their own invoice to accounting, who creates a final bill for you. Therefore, it's easy for the doctors not to know your full costs. They need to improve here but you can be proactive and take control of the situation by asking, every time, "what's my all-in cost estimate including doctor consults, diagnostic testing, hospital stays, Rx, etc." I promise it's worth it.
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July 2022 by Suzanne V.
We took our dog to Medvet early in June. While the doctors there were very good- it was not the medical care we had an issue with- they asked us to pay $2000 dollars up front. I paid them with a check on June 12. The understanding was that they would refund us the difference if the medical care costs were lower than the $2000. The final cost of the care was approximately $1300 . We are now moving towards the end of July, and as of July 22nd we have still not received the refund check. We were told the check was cut on June 28th. The business department has not been helpful AT ALL. We were told we would receive it either last week or this week. It has still not arrived. We are very frustrated with them and are at the point of seeking legal advice if need be. $700 is a significant amount! My advice: Always pay with a credit or debit card. Also, negotiate the cost of upfront payments. This is clearly a corporation that overcharges and cares more about financial profit than the customers and animals it is supposed to help.
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May 2022 by Tanya R.
My dog was referred to the cardiologist and he gave us another year with her that we otherwise would not have had. And this was in the middle of covid.
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December 2021 by Christy B.
I was pretty shocked to see the negative reviews here. I've spent some time at MedVet recently when my lab suffered from a kidney injury, and I'm a pretty big fan. Yes, it can be expensive (and outcomes, sadly, are never guaranteed). But, they have a state of the art facility and many specialists in a hospital that is fully staffed 24/7. That costs money to maintain! But, these people are the real deal. They have deep knowledge and a passion for animal care, coupled with wonderful bedside manner, that makes me thankful to have this in my community. Were it not for their expertise and fast action, my six-year-old lab wouldn't be here today. They communicated with us constantly throughout this ordeal, and they also communicated with our regular veterinarian. They provided options to keep our costs down and were very transparent regarding finances. I'm lucky enough to live 10 minutes away, but I would drive hours to take my dog here. Thank you, MedVet, for being so awesome and providing this service to the families in and around Mandeville!!
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October 2021 by Bill E.
All they were worried about was how much more money they could get out of us by running more tests then they said our dog was doing better and ready to go home when we picked her up she was like a zombie she was so over medicated She died 20 minutes after we got her home. Never again
