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February 2024 by Rose C.
Bought our live seat and sofa from American Factory in Baton Rouge location. Great folks and we love our new items!
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February 2024 by Kevin H.
Horrible customer service. No concept of customer satisfaction. Do not do business with these people. But if you must, PLEASE READ THE FINE PRINT carefully first. Most people don't, including me, and well I got burned really bad in the form of a 25% restocking fee costing me over $600 for nothing, after I simply could not take any more of their incompetent delivery personnel, or their horrible products. Stay away from this business and save yourself a lot of trouble and money.
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November 2023 by Jeriman Spencer
Customer service sucks
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November 2023 by Jane Badon
I love this store!
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October 2023 by Terri Tuminello
All employees have a wonderful attitude and treat people with respect and kindness!! My favorite is Bradley, outstanding young man. Great job!!
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July 2023 by Tiffany Stockstill
American Factory Direct (AFD) outlet has some nice pieces at reasonable prices compared to their main warehouse store off of I-12. If your looking for living room seating, rugs, dinning room tables, bedroom sets, the store has plenty at discounted prices. The pieces are mostly returns or store displays that they sell for a cheaper price. ?️
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May 2023 by Harry Larson
The staff immediately assisted me and was very helpful and knowledgeable about my interest in what I wanted to purchase. I was in and out in ten minutes and very happy with my purchase.
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April 2023 by Oakley Whalen
Bought some furniture from Dennis & he was great. Showed me that the couch I bought was actually able to be reversed. Also it ended up being cheaper than listed and he told me that as well when he easily could’ve gotten away with charging me the listed price and I would’ve never known. I appreciate that kind of honesty. He was very friendly and made the process smooth.
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March 2023 by Rebecca seal
Amazing quality and amazing staff! American Factory Direct is always our first stop!
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December 2022 by charleblanc11
I am looking for a particular bookshelf and although the design is not currently available on the floor, Jacob provided a perfect customer experience! He went above and beyond my expectations. Thanks to Jacob, I look forward to becoming a long time customer of AFD!
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October 2022 by Randy Gaspard
Great service when making the purchase, not so much after the sale!Ordered furniture in May, Dining Room Table, Foyer Table , 8 ChairsAfter 4 Months received Dining Table Scratched but repairable.Foyer table had been dropped and gotten wet , sent back, 2 weeks later they tried to deliver the same piece just freshly wrapped.We rejected and canceled the piece.Now going on 6 months still on dining room chairs , was told Aug the Sept , then Oct, & now Dec… they will happily sell me a different chair but will not honor the sales promo to match our original order.Customer service is less than desirable..
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October 2022 by Jennifer Charbonnet
Great experience while shopping. Everyone was very helpful and knowledgeable. Will definitely be shopping here again.
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September 2022 by Support Our Troops
Defective odd-lot furniture. Purchased a sofa set, and also paid for delivery.... the cheap vinyl surface cracked open, all over, starting within a few months of new purchase. Salvage stores, when stopping by to get them, refused to take the sofa as a free donation because of the cracks on it. Skip this place and buy real furniture. They waited a long time to respond (below) but unless they remove this one from our home, and sell us something legitimate, their late apology means nothing for us.
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August 2022 by Jerry Miller
I had a great experience with AFD Clearance and will be back! Not only was the service top notch the pricing was also fantastic! Go see Chris and his team for your furniture needs and they will take care of you!
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July 2022 by Lori LQT
The sales Rep - Madison was Great & the 2 Delivery men did a Fantastic job on delivery & set up / clean up ! 10 +Thanks
