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June 2024 by J D
I have been a loyal customer of Superior Tire for several years and have always had a positive experience with the business and its staff. However, my recent visit to have new tires installed on my GMC Sierra left me extremely disappointed and heartbroken.
I had recently purchased a set of OEM GMC wheels that were specially coated in PVD DuraChrome, along with a new set of chrome OEM lug nuts. To my dismay, when I picked up my vehicle, I noticed that one of the wheels had been damaged. It appeared as though they had used a pry bar to forcefully remove or install the tire, resulting in chipped PVD coating on the wheel.
Furthermore, I discovered that all the lug nuts were torqued between 225 to 250 ft-lbs, which is significantly higher than the recommended torque. This caused me great concern as I nearly snapped a couple of studs off when I attempted to do my brakes. Additionally, all the chrome lug nuts were beat up and looked as though they had been hammered down with an impact wrench.
As someone who had invested a significant amount of money in these wheels, I am deeply disappointed by the level of service I received. I expected Superior Tire to handle my vehicle with the utmost care and professionalism, especially considering their reputation. Unfortunately, this experience has left me questioning their attention to detail and commitment to customer satisfaction.
I hope that Superior Tire takes this feedback seriously and takes appropriate measures to rectify their mistakes. I believe that it is crucial for businesses to uphold their reputation by providing exceptional service and treating their customers' property with the respect it deserves.
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April 2024 by Rick M
A great mechanic shop. Prices are right, technician experience is abundant, and wonderful customer service. Great place to get tires.
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February 2024 by Josh Brockhoeft
Great job handling my vehicle. Highly recommend these guys.
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January 2024 by Justin Redman
They treat customers with respect. They put my tire on quickly and were honest about repairs needed to my rim. They took their time to explain what was wrong and what would happen.
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January 2024 by Joseph Hemby
Great quality service
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October 2023 by David Raggio
Had an alignment done here a couple years ago when I got brand new tires . I rotate my tires every other oil change and I started having issues with vehicle shaking and acting funny when turning. Noticed my tires wearing unevenly so I took it to a different shop and I was told who ever did the alignment did not tighten the bolts down to recommended torque specs so now I have to replace 2 all terrain tires that’s are rated for 75k and yet only have 38k on them. Never again
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June 2023 by brandon prevost (gogo5o)
Always great service and hospitality.
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August 2022 by Nancy Johnson
Excellent customer service. Everyone I met (Steve and Bryan) were professional and knowledgable.
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July 2022 by Richard Hages
Good people and dependable service.
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June 2022 by Giselle Mundt
Been bring the whole family's vehicles here for MANY years. We've been very pleased with the service and prices are fair.
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June 2022 by MALCOLM ARMSTRONG
Excellent service great guys work there!!!!
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January 2022 by Ginger Fortson
Fixed my flat tire in a jiffy!
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December 2021 by Steven Steel
Always fast and friendly. They are my go to when I need work done in Mandeville
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September 2021 by Emily Lythgoe
Best place been to so far fixed my ace for $400 when other places wanted 1000 and more
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June 2021 by Stephanie Welch
Hours were listed wrong on the website, I showed up at 5:05 and couldn't get my car back.
