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January 2024 by Katie D.
I'm fairly new to the Northshore, so I've asked around about recommendations for a good Vet. I only want to pass along the horrific experiences that several people have told me about this Hospital, as they strongly suggested that I don't have my dog treated or boarded there.
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January 2024 by Stephanie M.
I felt the need to leave this review to help someone else not go through what I went through with this doctor who I put so much trust and faith into for my toy poodle. The doctor that operated on my poodle did not do a thorough job at NorthLake Veterinary hospital. He completely convinced me that he had done many of the FHO surgeries and I believed he was competent. By 6 weeks after the surgery, my dog was supposed to be much better. I even asked questions during the 6 weeks and my dog had follow ups. At the 6th week of post-surgery recovery my dog was still in excruciating pain and the doctor did new x-rays. This was right before Thanksgiving. He told me the results showed bone spur growth , his knee was now out of place and that he may need to amputate my dog's leg! I took my dog to South Paws for immediate 2nd opinion, getting all of my dog's paperwork sent over. Apparently, the x-rays were not done properly at Northlake, bone was scraping on bone BUT there was no need to amputate the leg or do anything about the knee. I was advised by the excellent surgeon there to redo the badly done surgery ASAP. In conclusion, I ended up paying thousands and thousands of dollars for 2 surgeries when there should have only been 1 if done properly. On top of the money spent, my poor dog has been through so much pain and trauma. 6 weeks later, after the 2nd surgery, my beloved poodle is doing excellently, running and jumping on all 4 legs. I would not go back to Northlake!
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December 2023 by Trent L.
We wanted to take the time to let ALL the staff know how much we truly appreciate you. The friendly reception staff, Scout, and especially Dr. Linn--everyone was so caring. We are from MS and were down for a family Christmas weekend when our oldest Basset hound wasn't acting right. Off we ran to Northlake and we were shown compassion throughout the entire process. Dr. Linn discovered a (unknown to us) splenic tumor that was ruptured/leaking. Dr. Linn hugged us, explained everything, treated us like family, and performed emergent surgery on our ten year old baby. Surgery and recovery could not have gone better. She called us with the benign pathology results today. Thank you isn't enough, but we truly appreciate you all not just saving our pup's life--but treating these two super emotional strangers like family. Dr. Linn and staff--y'all are the BEST!
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October 2023 by Jess Grace
They high
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September 2023 by Matt D.
My wife and I have 3 English bulldogs. Our Maggie fell sick on Saturday/Sunday Monday we brought her in she was so weak she couldn't walk let alone stand. We brought her to north lake veterinary hospital took her in and with in 4-5 hours she was up and eating again. Thank you you saved our Maggie's life
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July 2023 by Jess Jen
They high
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June 2023 by Jessica Jenkins
They high
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April 2022 by Jennifer Magruder Wozniak
We love Dr. Linn so much she truly cares about her job. The best of the best. Our pups love her too
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February 2022 by Donna Spicuzza
I highly recommend this vet. hospital. I love Dr. Lin! I've always had so so pet care and to have found Dr. Lin on an ER visit was a blessing! I'm a big online researcher so she earns her money when I come in! She listens, is honest and very knowledgeable. Huge thanks to her, I look forward to many more years to come with Dr. Lin as my family vet!
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January 2022 by Brandy Davis Boykin
The staff was very caring and understanding what we were going through. We woke up one Sunday morning to find our Mrs. B had been outside all night and she couldn’t move. She was really sick and her temperature was really low. She was in congestive heart failure. Options were discussed. Due to her age and severity of the heart failure, we decided on euthanasia. We were given plenty of time to make a decision and we were able to stay with her every step of the way. We had her cremated and I now have her back home. I am very please. She was put in a beautiful Woden box with Mrs. B on it. They also took a ClayPaws print of us. I was not expecting her ashes to be in a beautiful wooden box or her ceramic paw print. I am so glad I brought her to Northlake Veterinary Hospital.
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August 2021 by Marc V.
Just a miserably mercenary and cruel bunch of people. Would not prescribe on an emergency basis for my dog who was in pain during hurricane Ida. These people really don't care about anything but money. Awful.
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June 2021 by Iflound H.
Short version: Good vet. Good staff. Had issues with other vets in area. Would and do recommend. Good for boarding. Our current rescue dog gets excited when we pass by or park at Northlake. She gets boarded there and seems happy when we pick her up. They send us pics of her throughout her stay. ONCE, we paid for a wash when we picked her up and they only dry washed her... some powder? That's the closest to an off experience we've ever had at Northlake. Our dog gets her yearlies, nails, etc here. She dances when the staff take her. Great staff, kind to our animals. A while back, a different rescue dog we had was seen by a local vet (not northlake) and handled roughly, to the point she would turn scared and act cornered when ever we parked at a vet. This was a docile dog until this event. Dr. Guidry made house calls and was able to gain the trust of fur baby. Could not give higher praises to the Doctor. Unfortunately, later, the same dog had to be put to sleep. Another doctor there helped to get through a tough time. We've seen several different docs at Northlake and have had zero issues.
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April 2021 by Christine R.
Dr. Mauberret is the best. Took care of my beloved Jake. 3 weeks ago diagnosed that he had a mass either Lymphoma or Thymoma. Never once did she say we had to put him down. She did everything for him to be comfortable just living with us. Just Tuesday April 27, 2021 he had fluid it was so fast, he passed on. Dr. Mauberret was so comforting. She called me the nxt day to check on me. Dr. Guidry was so gentle through the whole process. The staff is so friendly. I have been using them for 11 years. Idk what all the negative reviews are. I feel if you are being a certain way or exuding a negative attitude you're going to get that in return. The front desk always have been so pleasant. I will always use them until something negatively does happen, but so far I have been happy.
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March 2021 by Kem R.
Rude front desk people. Boarded my two dogs here and they both were filthy when we picked them up. Looked like they were neglected the whole time. And this is after we paid for them to get bathed while they were there. This place is too busy to properly care for your dog or give you good customer service.
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November 2020 by Rachel S.
We were on the Northshore for the weekend and our dog had a cut on her leg. They got us right in on a Saturday, were very friendly and efficient. The price was reasonable. The facilitating was spacious and nice. Great experience top to bottom.
