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August 2024 by Richard Fields
Bought a used F150 elsewhere but brought it in for the first oil change. Learned the bad news... Lots of leaks and failed parts. Service advisor JASON KELLER handled me and my emotions well (Cowboy without his pick up is a fragile animal). He navigated my extended warranty company until they stepped up and made it right. YES, it took some time to handle the admin and order all the parts but I was ultimately VERY PLEASED when I received the truck back. They went the distance to correct everything, hold warranty company to their word, and repaired the truck as professionals. They will be servicing all of my vehicles moving forward. Thank you Jason and Thank you Banner Ford.
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August 2024 by Janie Talbott
We are from Ohio. In June, we were driving from Savannah to Austin Tx when we heard something dragging from our car. We contacted Banner Ford late in the afternoon, and they told us to bring the car in We arrived shortly before closing time. They looked at the problem and a young man promptly climbed under the car and fixed the problem. Banner had us back on the road within 30 minutes. If we lived closer to Mandeville La. we would purchase all of our cars from Banner due to this service , but Ohio is just a little too far. Thank you Banner for saving our trip.
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August 2024 by Miles
No diesel mechanic
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July 2024 by Jordan Bonura
Hands down the best experience I've ever had buying a car William Fleet helped us through the whole process making it very easy and smooth 10 out of 10 would buy from them again.
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June 2024 by Mauri Michel
Good truck buying experience! Darrin in sales and Les in finance, are great to work with!!! ?
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June 2024 by Dean Preston
This dealership screwed me so bad with my vehicle purchase that I’ve brought the truck to several other dealers. They’ve all said they have no clue how banner ford got away with what they did. Salesman cussed me out & told me every lie in the book, sales manager lied about how he took care of my situation. Even contacting the dealership owners receptionist was absolutely no help. Apparently they wanna make a sale & not care one ounce of how they did it.
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April 2024 by Dylan Perniciaro
I brought a running mustang in for maintenance and a window issue draining the battery. Ended up with a bill of $4900.
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April 2024 by Joe Culpepper
Got a good deal on a quality used truck...Rich made things go very smoothly...would recommend Banner if shopping for a new or used vehicle.
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March 2024 by Courtney Lombardino
Very impressed with how smooth everything went. I recently bought a Ford vehicle and was looking to get my car serviced. Right as I pulled into Banner, Mr. Scott greeted me and took down all my information. My car was done within an hour. Will definitely be returning when I need to get another service on my vehicle. 10/10 recommend!
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March 2024 by Virender Ajmani
I have been a loyal customer at this Ford dealership for my vehicle's oil changes and service issues, and my experiences have been positive. I wanted to give them a 5-star rating. However, I recently had a phone experience that left me frustrated. I called to discuss a specific service need and requested the service advisor to review my vehicle's history on their system. After being put on hold for about 7-8 minutes, I assumed the advisor was diligently checking my records to provide the best service advice. Unfortunately, the call was transferred to voicemail unexpectedly, and my subsequent attempts to reach them only led to more voicemails. This situation was quite disheartening, as it deviated from the high standard of service I expected from them.
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March 2024 by Michael Besnard
My experience was awful. I was looking online. I did not chat with anyone. The next day, someone emailed me asking what I was interested in. I answered the email and did not get a response to my email. The next day someone else emailed me asking what I was looking at. I responded to that person, they answered me asking my communication preference, I said email and never heard from that person again. Several days later I contacted the first person that had contacted me. He told me that the vehicle I was interested in was actually an ordered vehicle for someone else. He didn't offer to me if I would be interested in ordering one or if I would be interested in another vehicle they may have. These online sales people at Banner Ford are unprofessional and too lazy to do their job. I wonder if their boss knows how they treat possible customers?
Bottom line is they suck.
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February 2024 by J. Christopher Reyes
Attempted to set up an appointment for a brake job and a broken GPS antenna three times in one week. No response from Banner.
I bought 5 vehicles from you guys. Booo!
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February 2024 by Camilla Breland
If you need a vehicle this is the place to go for used and new vehicles they are so friendly there will help you out love our Nissan truck
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January 2024 by Lauren Hickey
Purchased my Ford Bronco with Rich Tucci @ Banner Ford Mandeville location. Excellence service! If looking to purchase with Ford give Rich a buzz ;) Thank you !! Love my wheels !!
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January 2024 by Perry Thomas
Fast service dept
