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March 2024 by Jaime Guillen
They are so slow and take forever to attend a costumer
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September 2023 by JAMES Hall
9:18am on a Saturday and no one was there. Website said they were open. We called and no Answer.
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July 2023 by Gigi T.
The worst ever ! Do not go here - they seem like the know what they are doing so I was confident in their helping me - I had no idea delvin (works there) was bluffing - he did not know what he was doing - the first month I got my bill I thought maybe it had been processed through the system and I would get a credit. The second month I got my bill I called and they told me that it was all going to be OK and it would process as a credit. The third month I go in there and it turns out they never did put me on the proper plan - they told me I was on the plan, but I was automatically kicked off because they messed it up. They did not own the mess they created and caused my phone bill to be way more expensive than I ever wanted it to be. There is no recourse. Do not ever use Russell cellular on Napoleon Avenue and Clauborne Ave in New Orleans
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May 2023 by Matthew B.
La'Nesha was super helpful getting my phone back up and running after a SIM card failure.
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September 2022 by Vidyvavah Travel
I wanted 5G Samsung FoldSystem dropped many times.I arrived at 11am was greeted,An advise my phone selection was not in store it had to be ordered.While waiting another customerRtn to purchase IPhone was in stock. Her transfer of photos timed out at 3hours... That's how long I was in Russells Verizon location Saturday.Now Im waiting on my ordered to arrive.... Your sales representativePerformance in helping over 15 people at once should be appreciated.
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August 2022 by Tiffany Hall
Entered store and was not even greeted. Sat and waited to be addressed even though representative was with clients for almost 30 minutes and still was not addressed. Don't know if only one person was scheduled to work, or if this is the result of the labor shortage. Either way, management should figure out how one employee can still at least greet and meet the needs of other customers because the intake process for buying a new phone can be lengthy, but you don't want to neglect other customers for a long period of time either. This is happened more than once. That's why such a low rating.
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November 2021 by Keegan Macy
Activated two new lines with Jared. Hands down a better experience than dealing with ATT
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November 2021 by K. W.
Sly (unsure if that's how you spell her name) was a literal ANGEL to me when my brand new iPhone 13 was stolen in New Orleans over the weekend. I actually have Spectrum who uses Verizon's towers, and since I was there on vacation thought I'd stop in and try to see if Verizon could help me since the nearest Spectrum store was all the way in Slidell. End all be all, I couldn't get a phone through Verizon, but she tried probably every thing she could to help me, INCLUDING offering to pay for an Uber from her personal Uber account to get me to another store to buy a phone. I cried to her, she was so patient and sweet to me, when she could've easily turned me away and told me there was nothing she could do since Verizon isn't my carrier. We tried multiple options, and I ended up paying for a prepaid phone in the meantime until I could get home and get a replacement. Her efforts did not go unnoticed or under-appreciated - Sly I hope you get this - you're the best.
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October 2021 by ZayZayn
In the Google map and Their phone service it says open , I drove 45min to get there and was closed.
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August 2021 by WRPierre2
I had an issue trying to get my "+" phone to read an external SD card. Verizon Rep took his time and sorted it all out! Thanks a lot, I'm old school, but I really did miss having a cell phone! Take Care!
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August 2021 by JK L.
Sign and paper clock in window said open at 10. Four of us waited and waited. Nothing. I waited until 11 and still was closed. We called and district manager was unavailable. Great customer service, Verizon. We're done with you! @&!%
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August 2021 by Clara Nicholas
I highly recommend the Verizon store in BoutteLouisiana the salesman Jarred was very helpful and courteous Curtis.
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August 2021 by Donna Miller
Love the people who work here super professional!!I’ll be back… lol ❤️?❤️✌️
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August 2021 by Susan Dunne
Jarred was extremely knowledgeable and he fixed my problem! It was an awesome experience!
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June 2021 by Denise B.
Jarred was so patient and helpful. Thank you so much for your time and energy with us today!
