Calvin Braxton Ford is a local Ford Lincoln dealer known for its friendly and professional service in new and used car sales. Customers appreciate the kindness and dedication of the staff, particularly highlighting the exceptional service provided by sales representatives like Ami and Kaitlyn. Many reviews commend the ease and simplicity of the buying process, thanks to their helpful and caring approach. However, experiences with their service department have been mixed. Some customers reported issues with vehicle repairs, including unaddressed requests for tire rotation and balancing, as well as unsatisfactory rental vehicles during service appointments. One customer expressed dissatisfaction with the lack of communication and transparency regarding vehicle recalls and prior accidents. On a positive note, some customers praised the service department for identifying and fixing problems that other dealerships failed to address. They appreciated the thorough communication and the proactive approach in handling maintenance issues, with one customer stating they would continue to rely on Calvin Braxton Ford for future service needs. Overall, Calvin Braxton Ford has a reputation for great sales support and a friendly atmosphere, but potential customers should be aware of varying experiences with their service department.
Super accommodating and helpful service manager! She made this experience so pleasant, and I would definitely recommend getting service from them in the future because of her!
July 2025
Dealership took care of the recall and the service advisor was very professional and courteous
June 2025
Very helpful and informative. Would recommend doing business here. 💥💥💥💥💥
