O'Reilly Auto Parts Store #867 in Leesville, Louisiana, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, and check engine light testing. The store also resurfaces brake rotors and drums and mixes paint for body repairs. Customers appreciate the low prices, which are often cheaper than competitors, and the quality and durability of the parts. The staff are known for being knowledgeable, friendly, and eager to assist, creating a positive shopping experience. However, there have been some issues noted. In one case, a customer experienced delays in getting a part, which led to a frustrating situation where an elderly lady fell and was injured while waiting outside in the rain. This incident was linked to a delay caused by the store's failure to locate or deliver a part on time, which resulted in the customer modifying a part from their own vehicle to help her. Such incidents have caused frustration, with some feeling that the store’s delays and miscommunications could lead to serious consequences. Despite these concerns, many customers report good experiences, praising the staff’s helpfulness and willingness to go the extra mile. One customer highlighted a positive interaction with a manager who provided good advice and made the process smooth. Overall, the store is appreciated for its helpful staff and wide selection, though occasional service delays have been noted as a point of dissatisfaction.
